We were looking for good drawers for a bedroom and didn't want to pay a fortune. The ones we bought from Sterling was just what we were looking for. They are nice to look at and a decent size, st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with sterling homes was great as soon as I arrived i was attended to. My advisor who was named Frank was very helpful and explained everything about my purchase. Everything was smooth sa... See more
Company replied
The suite I bought is not of the quality I’d expect for the amount of money I paid for it. The lining at the bottom is of a plastic material that feels quite cheap, other suites I’ve had through... See more
Company replied
Evelyn and Lynette went above and beyond. They really helped us out when we were let down by another supplier and we very much appreciate it. Excellent customer service.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
2129 London Road, G32 8XQ, Glasgow, Scotland, United Kingdom
- 0141 7641144
4.6
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sterling Home - Glasgow
Hi Bev
Thank you for sharing your delivery experience and leaving a 5* review.
It's great to hear that your furniture arrived on time and that the delivery team were helpful and friendly. We understand how important it is that the customer feels confident that their furniture is in capable hands.
We are very grateful for your custom so thank you for choosing us.
Hopefully, we will see you again soon!
Kind Regards
Sterling Home Team
Reply from Sterling Home - Glasgow
Hi Sheila,
Thank you for taking the time to leave your positive feedback !
We're pleased to know you were happy with both our products and the service you received during your visit to our Glasgow store.
Thank you for choosing Sterling Home , your support means a great deal to us !
Kind Regards,
The Sterling Home Team
Very positive shopping experience.
Shopping for a sofa at Sterling, London Road, Glasgow was a pleasent experience. Nice displays. Pleasant helpful staff.
March 2, 2025
Reply from Sterling Home - Glasgow
Hi Frances
Thank you for taking the time to leave us such a lovely review.
We are so happy that you enjoyed your visit to our Glasgow store. It's great when customers tell us that the staff were helpful and that the layout of the store made for a pleasant shopping experience.
We are very grateful that you chose Sterling Home to buy your furniture and we are sure that you will love it!
You are a valued customer and we hope that you will come back soon!
Kind Regards
Sterling Home Team
Reply from Sterling Home - Glasgow
Hi Gary,
Thank you for taking the time to leave us a review, it is greatly appreciated !
We are thrilled to hear that our delivery team were helpful and assisted in the assembly of the chairs without any issue.
Thank you for choosing Sterling Home and we hope to welcome you back again soon !!
Kind Regards,
The Sterling Home Team.
After 7 months of terrible customer…
After 7 months of terrible customer service where they delivered the wrong couch then on second attempt the couch got crushed on transit asked for a full refund got told I would get one by there customer service when it came it was £400 short called to ask about it said it was for when they delivered the wrong couch so asked for a copy of the calls stating I would get full refund the same woman then says no calls get recorded how convenient got lied to from the start to the end worst company I've ever dealt with only positive was the delivery guys where actually quite helpful as sterling home wanted to leave my heavy pregnant parent to sit on the floor after they failed to bring the right couch so managed to get something for her to sit on
April 9, 2025
Unprompted review
Reply from Sterling Home - Glasgow
Hi Douglas
Thank you for your feedback.
This is very disappointing and not what we want at all.
I have asked the appropriate Manager to investigate this and they will contact you privately.
Kind Regards
Sterling Home Team
Emma the member of staff who explained…
Emma the member of staff who explained everything to us including ways of paying. Would have no problem in recommending Sterling.
February 26, 2025
Reply from Sterling Home - Glasgow
Dear Henry
Thank you for taking the time to leave such a lovely review.
We are so happy that you found what you were looking for and that you found the salesperson helpful and knowledgeable.
We love hearing from our customers and we are so grateful that you would recommend us.
Your custom is extremely important to us and we look forward to seeing you again!
Thanks for choosing us!
Best Regards
Sterling Home Team
Excellent service
Excellent service. Straight forward Delivery guys great and very helpful. Thanks
March 26, 2025
Reply from Sterling Home - Glasgow
Hi Jacqueline
Thank you so much for your lovely comments.
We are so happy that you found the whole experience from sales to delivery excellent, we couldn't ask for a better review.
You are a valued customer and we hope that this means we will see you again!
Thank you for choosing Sterling Home
Kind Regards
Sterling Home Team
Problem finding my goods at pick up
Problem finding my goods at pick up. Sent under wrong name .
March 25, 2025
Reply from Sterling Home - Glasgow
Hi Thomas
Thank you for leaving feedback regarding the problems you experienced when collecting your order.
I hope you can accept our sincere apologies for this, we understand that it would have been frustrating.
Whilst this is very rare we will investigate what went wrong to ensure that it doesn't happen again.
We hope that this does not deter you from visiting us again as we value your custom and would love to see you again!
Kind Regards
Sterling Home Team
great communication
great communication, great deal, delivery personnel were excellent. first class service
March 23, 2025
Reply from Sterling Home - Glasgow
Dear Mr Colville
Thank you very much for leaving such lovely feedback.
We are so happy that you received excellent care from our sales team and the delivery crew. We want our customers to enjoy every part of the journey from ordering to the furniture being placed in your home.
We really do care about our customers and it's great that you got a good deal! I hope that you will visit us again as your custom is greatly appreciated
Kind Regards
Sterling Home Team
ng with the sales guy to…
Dealing with the sales guy to delivery and the boys put it all together just fantastic experience
And asking were it was all to go
No faults at all.
Would definitely recommend.
March 21, 2025
Reply from Sterling Home - Glasgow
Dear Jacqueline
Thank you very much for your lovely feedback.
It's great to hear that you had a great experience in-store with the sales team through to the delivery and assembly.
The fact that you loved everything about your shopping experience with us will hopefully mean that you will visit us again soon!
Customers are at the heart of everything we do and we would like to thank you for choosing us.
Kind Regards
Sterling Home Team
Great service from in store to delivery…
Great service from in store to delivery and assembly.
March 21, 2025
Reply from Sterling Home - Glasgow
Dear Carol
Thank you very much for your lovely feedback.
It's great to hear that you had a great experience in-store with the sales team through to the delivery and assembly.
The fact that you loved everything about your shopping experience with us hopefully will mean that you will visit us again soon!
Customers are at the heart of everything we do and we would like to thank you for choosing us.
Kind Regards
Sterling Home Team
Reply from Sterling Home - Glasgow
Hi Johnny
Thank you for taking the time to leave lovely feedback following your visit to our store in Glasgow, it really is appreciated.
We are really happy that you found Margaret knowledgeable and easy to deal with as we understand that this makes such a difference when considering your purchase.
Customers are at the heart of everything we do and we are very grateful for your custom.
We do hope that this means you will consider Sterling Home for future purchases as we would consider it a privilege to welcome you back again.
Kind Regards
The Sterling Home Team
Really helpful
We had a good idea of what we wanted having visited the Tillicoultry store but were really pleased with the time and patience of the staff member who spoke to us, explored a number of options and helped us to choose a great suite. We were also happy with the way the options for care were explained and at no point felt we were being rushed - all our questions were answered helpfully.
March 15, 2025
Reply from Sterling Home - Glasgow
Hi Annette,
Thank you for your wonderful feedback !
We're so glad to hear that our team took the time to explore different options with you and made sure you found the perfect suite without feeling rushed .
Customer satisfaction is our top priority and we really appreciate your kind words.
We hope to welcome you back again soon !
Kind Regards,
The Sterling Home Team
Went to showroom and staff were very…
Went to showroom and staff were very helpful. Saw a suite we liked took the brochure. Visited other retailers never saw anything, went online and ordered our suite very easily.
March 15, 2025
Reply from Sterling Home - Glasgow
Hi Ian,
Thank you for sharing your experience ! Were delighted that you found what you were looking for with us.
It's great to know that our selection of furniture stood out and you proceeded to place your online order with us . We really appreciate your support.
We look forward to delivering your order to you soon, but in the meantime , should you require further assistance, please don't hesitate to reach out to us.
Kind Regards,
The Sterling Home Team
The shop staff were great,friendly easy…
The shop staff were great,friendly easy to deal with,the delivery guys were friendly but they had difficulty getting the suite through the door,st one point they were pulling at the back of the suite roughly trying to take it apart,during which one of them in particular was kneeling on the arm of the suite with his full 14 stone weight on arm,I wish I had said something but I never.
March 15, 2025
Reply from Sterling Home - Glasgow
Hi John,
Thank you for your feedback !
We're glad to hear you had a great experience whilst shopping in store and found are in- store colleagues and delivery teams helpful too. !
However we're sorry to learn that getting your suite through the door was challenging and that the handling could have been better, and please be assured we will pass your comments onto our distribution team.
Thank you for choosing sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team.
Purchase
Once we had decided what sofa we wanted the salesman put through exactly that sofa, no sales talk or try to sell us another one, we appreciated that and the salesman did exactly what we wanted.
March 15, 2025
Reply from Sterling Home - Glasgow
Hi Sandra,
Thank you for taking the time to leave us your feedback !
We're glad to hear you had a great experience with our salesperson with no pressure , just helpful service.
We appreciate your support and hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Excellent delivery team.
March 10, 2025
Reply from Sterling Home - Glasgow
Hi Bill,
Thank you for your kind words and for sharing your feedback about our delivery team !
Our team works hard to deliver a fantastic service and we're thrilled to hear you had an excellent experience.
Thank you for choosing Sterling Home and we look forward to welcoming you back again soon.
Kind Regards,
The Sterling Home Team.
Reply from Sterling Home - Glasgow
Dear Faith
Thank you for taking the time to leave feedback following your visit to our store in Glasgow.
We're delighted to hear that your salesperson was helpful during the sales process.
Providing great service is our priority and we truly appreciate your support .
We look forward to seeing you again.
Kind Regards,
The Sterling Home Team.
Very personal attention and care given…
Very personal attention and care given by Manager and Sales Assistant Marion. No high pressure selling. Came into store a few times to review our purchase and make changes.
March 8, 2025
Reply from Sterling Home - Glasgow
Hi Catherine
Thank you for taking the time to leave feedback following your visit to our Glasgow store. It really is appreciated.
We're delighted to hear that our management and sales teams were helpful and courteous during your purchase. We understand that things can change before ordering your furniture and we are happy that you found the staff consistently helpful.
Providing great service is our priority and we truly appreciate your support .
We look forward to seeing you again .
Kind Regards,
The Sterling Home Team.
Great service and fantastic range of products
Great service, great product ( love my large sideboard) and especially the sale price. Great experience.
March 5, 2025
Reply from Sterling Home - Glasgow
Hi Gillian ,
Thank you so much for you kind words and for sharing your experience. !
We're thrilled that you love your sideboard and are happy you found a great deal and enjoyed great service during your visit to our Glasgow store.
We appreciate your support and hope to see you again soon !
Kind Regards,
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.