Really lovely service from both Julie and Christine at the Montrose branch - couldn’t fault them at all. Absolutely first class. However, when we came to pay our deposit, the card machine wouldn’t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic service from Jason at Sterling, Montrose! We had a brilliant experience buying our new sofa bed thanks to Jason. He was incredibly knowledgeable and took the time to demonstrate everythi... See more
Company replied
Excellent service from the in store staff and the wardrobes are great. Unfortunately I am not able to give 5 stars because despite emphasising that the access road required a smaller van, the deli... See more
Company replied
Staff very helpful, understood our requirements and helped us choose the sofas which would suit us best, without pressurising us in any way. Andy explained the various options available and made sure... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
Charleton Road 2, DD10 9EB, Montrose, Scotland, United Kingdom
- 01674 673128
4.7
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First a good range of furniture well…
First a good range of furniture well displayed
Good knowledgeable staff giving clear information and space to think
August 23, 2025
Reply from Sterling Home - Montrose
Hi Alistair,
Thank you so much for your lovely feedback!
We're delighted to hear that you enjoyed our range of furniture and found our team in the Montrose store to be knowledgeable and helpful.
We always aim to provide clear information while giving our customers the space to make decisions at their own pace, so it's great to know this made your visit a positive one.
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Excellent customer service from the…
Excellent customer service from the team in Montrose; sadly this was not seen at the Aberdeen store hence the drive to Montrose to get what we wanted.
August 23, 2025
Reply from Sterling Home - Montrose
Hi Kevin,
Thank you for sharing your valuable feedback.
We're delighted to hear that you had a fantastic experience at our Montrose store.
We're sorry to hear that your experience at our Aberdeen store did not meet the same standard, and will use your comments to ensure we improve our service across all locations.
Thank you for choosing Sterling Home and we hope to welcome you back again soon.
Kind Regards,
The sterling Home Team
A nice showroom with helpful staff.
A nice showroom without staff pestering but they are available when asked. The range of furniture was quite wide enough for us not to be overwhelmed by choice. Once we had decided upon the make and style the staff came into their own and helped us make final decisions on colour and covering style.
August 20, 2025
Reply from Sterling Home - Montrose
Hello David,
Thank you for such positive feedback!
We are pleased to hear you had a great experience in our Montrose Store and that the staff allowed you to browse without being intrusive and there when you needed them. We will pass your comments onto Mark and his Sales team.
Thank you again for choosing Sterling Home in Montrose and hopefully we will see you again soon.
Kind Regards
Sterling Home Team
Jason was very pleasant and helpful
Jason was very pleasant and helpful, not pushy, very friendly made our shopping experience great even though he was a fifer
August 27, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Susan,
Thank you so much for your lovely feedback, it is greatly appreciated.!
It's great to hear you enjoyed your visit to our Montrose store and found Jason to be very pleasant and helpful , without being intrusive .
Thank you for your support and we hope to welcome you back again in the future.
Kind Regards,
The Sterling Home Team
What an amazing store to come across. Wow
My husband and came across this wonderful showroom of exquisite furniture and very friendly staff. We both lived in Spain for 8 years and have to admit i haven't seen such beautiful well made furniture. The prices are very fair and can see that they are beautifully made. You pay a little more than some other branches. However, the others are only worth what they pay! whereas at Sterling Homes you get superior workmanship.
We were escorted around by a lovely lady called Christine who answered questions about foam seating and certainly the ones we sat on were much more comfortable than what we had at present. If your looking for something very unusual then give Sterling Home a visit you won't be disappointed.
We are looking forward to visiting again soon, especially with such a great sale.
Thank you Christine for all your help.
July 25, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Alexis,
Thank you so much for your lovely message !
We're delighted that you and your husband enjoyed your visit to our Montrose store . It means a great deal to hear such kind words and we will be sure to pass your comments onto the team.
We're thrilled that you found our furniture both beautiful and fairly priced and that the craftmanship stood out to you.
At Sterling Home we take great pride in offering pieces that are made to last and are great value.
A big thank you as well for your lovely comments about Christine. We're so pleased she was able to assist you and make your visit memorable.
Thank you for choosing Sterling Home and we look forward to welcoming you back again soon.
Kind Regards,
The Sterling Home Team
Very helpful
Very helpful, friendly staff, Christine and andy were so helpful. Could not ask for better service
August 19, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Gillian
Thank you for your kind review.
Its great to hear that you enjoyed your visit to our store in Montrose and that Christine & Andy looked after you. They will be so pleased to hear that you were delighted with their level of service, just as we are.
We hope you love your furniture when it arrives and thank you again for choosing Sterling Home.
Kind Regards
The Sterling Home Team
Store is nice and tidy
Store is nice and tidy. Staff were present but not pushy. Christine came over to us as we were looking at dining chairs and was pleasant and helpful. We decided to purchase and process was quick and easy.
August 10, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi there!
It's great to hear that you enjoyed your visit to our store in Montrose and that you found what you were looking for with assistance from Christine.
It's important to us that our customers feel free to browse at their leisure without pressure. We are not far away when you need help and advice.
Thank you for choosing Sterling Home to supply your furniture and we hope that you
love your dining chairs.
Kind Regards
The Sterling Home Team
We found the perfect furniture for our…
We found the perfect furniture for our new home at affordable prices,
We particularly liked the sales team Kev & Christine who were very knowledgeable and helpful and even made us a hot drink. We will definitely be back as we need a few more pieces of furniture.
August 7, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Debbie
Thank you very much for your lovely review following your visit to our store in Montrose.
We are so happy that you enjoyed your visit and that Kevin & Christine were helpful and knowledgeable. We hope that you enjoyed your cuppa and a chat.
It's great to hear that you will come back as you are a valued customer and we would love to see you again.
Kind Regards
The Sterling Home Team
Montrose Sterling Branch
Experience Update, As Issues have arisen with our order due to incorrect information being given by Kevin in the sales team, regarding timescales and place of production.
Adviced Delivery would be around 23 October, now arriving beginning December, as not in warehouse until end of November.
Commented on happy to pay more for a Sofa made in the UK to Kevin the sales rep, not to be corrected. But now advised made in Taiwan by Mark Montrose Manager.
I spoke with Mark on the 8 October with my concerns and not willing to have the sofa due to not being made in the UK and also timescale missed, he promised to ring me back. No call back as of today.
I rang and spoke with Kevin who tells me Mark is on holiday.
Kevin can cancel the order and apologised for the incorrect information given by him, but I will loose my deposit of £560, due there error not mine ????
Kevin arranged for Neil Area Manager to ring me by the end of the day Friday, 17 October still no call.
Had I been correctly advised about where the sofa was being produced, I would have not purchased it, the slogan on the sofa reads “Great British Design”, I appreciate does not say made in UK but Kevin should have corrected me when I commented about having a sofa made in the UK.
I await to hear of Neil.
I have spoken with Neil and now customer services who actually sorted this out and processed my full deposit refund without question of £560.
What started out as the perfect sale turned out to be a very stressful time, totally unneeded by Sterling Home’s.
As a note: I spoke with my credit card company who advised I was fully covered by them for my deposit refund, but Sterling Homes did the right thing in the end by refunding me directly.
……………………………….,…,,…,
We visited the store on Saturday to look for a new sofa and was greeted by Kevin who kindly offered any assistance needed.
No Pushy Sales Banter just letting us know he was there to help, Perfect.
The selection of sofas on display is amazing and the quality superb, we eventually found the perfect sofa. Kevin answered all our questions before we placed an order.
While the paperwork was being completed we were kindly offered coffee, which again was just great.
The whole experience was second to none, the sales team have the perfect balance of Business and Human interaction with customers, which shows they care and enjoy their work,
We look forward to receiving our new sofa and we will be back in the near future.
August 2, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Matthew
Thank you for your lovely review following your visit to our store in Montrose.
We are so happy that you found the whole experience so enjoyable. We will let the sales team know how satisfied you were with all aspects of the sale and that you would not hesitate to return.
We want our customers to be greeted in a warm and friendly way and it is essential that you are left to browse without feeling any pressure. We will never be far away and will answer all your questions when you are ready so that you can make an informed choice.
Thank you for choosing Sterling Home, your custom is very much appreciated.
We look forward to seeing you soon!
Excellent Customer Service
As a long term customer of this store the service we received from Jason and Kevin was superb as usual. Very friendly and gave excellent advice on the dining furniture we were considering and ordered.
Nicely laid out store with a good selection of products.
July 31, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Graham ,
Thank you for your continued loyalty and for taking the time to share your fantastic feedback.
We're so pleased to hear that Jason and Kevin provided you with the superb service you've come to expect!
Their friendly approach and expert advice truly make a difference , and we'll be sure to pass along your kind words to them.
It's great to know you found our Montrose store well laid out with a good selection and you found the perfect dining furniture for you.
We truly value your support and look forward to welcoming you again soon.
Kind Regards,
The Sterling Home Team
Excellent friendly customer service…
Excellent friendly customer service from Kevin and Mark. Knowledgeable on the products and attentive to our needs. Wonderful selection of furniture to choose from.
July 20, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Amanda,
Thank you so much for your kind words !
We're thrilled to hear that Kevin and Mark provided you with excellent service during your visit to our Montrose store.
We'll be sure to pass along your compliments to the team , they'll be delighted to hear them.
We truly appreciate your support and hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Staff very helpful
Staff very helpful, understood our requirements and helped us choose the sofas which would suit us best, without pressurising us in any way. Andy explained the various options available and made sure we were happy with them. The store has a very wide range of all types of furniture. The artwork on display was eyecatching, something I don't usually agree with!
July 5, 2025
Unprompted review
Reply from Sterling Home - Montrose
Hi Wilma,
Thank you so much for taking the time to share your recent shopping experience at our Montrose store, it's really appreciated !
We're delighted to hear that our team, especially Andy , was able to assist you in finding the perfect sofas without any pressure.
It's always our goal to deliver a fantastic experience and to understand our customers' needs and help them make informed choices.
It's great to know you enjoyed the wide selection of furniture and that the artwork caught your eye , even if it's not your usual taste !
Thank you for your support and and we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.