The staff we dealt with in both the furniture and carpet dept were extremely helpful (Elaine Sharpe &Steven McKelvie). We are still to take delivery of our purchases so can't comment further
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Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to ou... See more
Company replied
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short w... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
899 reviews
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Replied to 100% of negative reviews
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I was very well looked after by…
I was very well looked after by Margaret. She was extremely polite and helpful, making sure that I was ordering exactly what I needed.
February 6, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Anon,
Thank you for taking time to leave feedback.
Its lovely to hear that you were looked after by Margaret and she was able to assist you with your purchase.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Very helpful staff
Very helpful staff, Barry D, Matthew and Lauren. Spent a few hours looking round and they made the experience easy when finalising our order.
February 4, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Andy
Thank you so much for your kind words! We’re delighted to hear that Barry D, Matthew, and Lauren were able to make your visit enjoyable and help you finalise your order with ease.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again.
Kind Regards
The Sterling Home Team
Very Happy Customers
We recently made several purchases in the carpet and flooring department of Sterling Home in Tillicoultry. We found all the staff to be helpful, knowledgable and efficient.
Dylan patiently advised us on our carpet choice. Mark then came to measure up and recommended Karndean LVT for our bathroom flooring. Brian explained the different Karndean products and helped us with our final choice. We are also grateful to Stewart the fitting manager. At the last minute he arranged alternative carpet fitters who made an excellent job as did the Karndean fitters.
My husband and I are delighted with the products we bought. The carpets, rug and tiles have been much admired.
Thank you for the excellent service we received from the whole team especially Dylan.
November 19, 2025
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Moira
Thank you so much for taking the time to share your wonderful feedback.
We’re absolutely delighted to hear that you and your husband are so pleased with your recent purchases from our carpet and flooring department at Sterling Home Tillicoultry.
It’s fantastic to know that Dylan, Mark, Brian, and Stewart all played a part in making the experience smooth and enjoyable for you. We’ll make sure your kind words are passed on to them — they will be thrilled to hear how much you appreciated their support.
We’re also very glad that both the carpet fitters and the Karndean fitters delivered work you were happy with.
Hearing that your carpets, rug, and tiles have already been admired is the best feedback we could hope for.
Thank you again for choosing Sterling Home and for recognising the team’s efforts.
Kind Regards
The Sterling Home Team
A great experience
A great experience, We were looking at beds, the staff were very helpful, no pressure to buy. After buying ,we were notified about the process, kept up to date, and provided with a specific delivery date and time. They arrived on time and the two deliver men knew what they were doing, the job was done in no time and all the packing was taken away.
January 20, 2026
Reply from Sterling Home - Tillicoultry
Good Afternoon Chris,
Thank you so much for taking the time to share your lovely feedback with us.
I’m delighted to hear that you had such a great experience while choosing your new bed. Our teams work hard to offer helpful, pressure‑free support, so it’s wonderful to know this came across during your visit.
We're pleased to know that you were kept well‑informed throughout the process and that delivery went smoothly.
It’s great to hear that our delivery team arrived on time, completed the setup efficiently, and took all packaging away for you—exactly the experience we aim to provide.
Your comments really mean a lot to us, and I’ll be sure to pass them on to the teams involved.
Thank you for choosing Sterling Home.
Kind Regards,
The Sterling Home Team
A great choice of leather sofas and nice staff
We specifically wanted a leather sofa , so we’re pleased all leather sofas were together and there was an excellent choice.
Nicki from the sales team was extremely helpful.
January 20, 2026
Reply from Sterling Home - Tillicoultry
Thank you so much for your lovely feedback.
We’re delighted to hear that our leather sofa selection made it easy for you to find exactly what you were looking for. It’s great to know the layout worked well for you.
We’re also thrilled that Nicki was able to assist you so well — we’ll be sure to pass on your kind words to her.
If there’s anything more we can help with, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
First class service from sale to delivery
No pressure salesperson Matthew. Very helpful with suggestions. Delivery earlier than expected which was great and delivery/installation were first class. Very happy with product
January 26, 2026
Reply from Sterling Home - Tillicoultry
Dear Fiona & Jim
Thank you so much for your kind feedback!
We’re delighted to hear that Matthew made the experience relaxed and helpful, and that your delivery and installation went smoothly — even arriving earlier than expected. It’s great to know you’re very happy with your new product.
If there’s anything more we can do for you, we’re always here to help!
Kind Regards
The Sterling Home Team
New Sofa Purchade…
We went into the Tillicoultry branch just on the off chance there might be a sofa that we liked. Michael Neish was very helpful going through the various options ie maxi sofa, 2 seater sofa, chairs, leather or fabric. Having spent time with us he wasn't pushy when we left saying we would "think about it". We returned several days later to buy said sofa and to his credit he remembered what combination and colour we had looked at.
Michael was a great help and we feel that the level of service was
excellent. Thanks so much.
February 1, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Morning Julie,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear about your positive experience at our Tillicoultry branch and that Michael Neish was able to guide you through the various sofa options in such a helpful and informative way.
It’s great to know he gave you the space to think things over without any pressure and then remembered your chosen combination and colour when you returned — that level of service is something we’re very proud of.
We’ll be sure to pass your kind words on to Michael and the team.
They’ll be very pleased to hear how much you appreciated their support
Thank you for choosing Sterling Home, we hope to welcome you back again soon.
Kind Regards,
The Sterling Home Team
Friendly staff
Sales staff member Mr Gary Kay was friendly and professional when dealing with my order of a new sofa. Answered all my questions with good knowledge of the products in his section.
January 28, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Morning Jeanette,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Gary Kay provided you with friendly, and professional service and was able to answer all your questions with confidence.
It’s great to know his product knowledge helped make your sofa-buying experience smooth and enjoyable.
We truly appreciate your comments—they’ll be passed on to Gary and the team.
Thank you again for choosing Sterling Home, your support means the world to us!
Kind Regards,
The Sterling Home Team
Stress free purchase from stressless
Sophie was extremely helpful.
No stress for us, no pushy sales talk from her. All questions answered completely to our satisfaction.
Delighted with our purchase.
January 31, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Christine.
Thank you so much for taking the time to share this lovely feedback.
We’re delighted to hear that Sophie was extremely helpful and made the experience completely stress‑free for you. It’s great to know all your questions were answered and that you’re delighted with your purchase.
We really appreciate your comments and will make sure these are passed onto Sophie.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again!!
Kind Regards
The Sterling Home Team
Delay to delivery despite ordering …
Delay to delivery despite ordering last year, lack of communication,no interest from company once they have your money it would seem.
October 22, 2025
Reply from Sterling Home - Tillicoultry
Good Morning Mr Davidson,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your disappointment regarding the delay to your delivery — we understand how frustrating it can be when things don’t arrive within the expected timeframe.
While there have been unavoidable delays from the supplier, our team has confirmed your order is now due into our distribution centre next week , and a member of our team will be in touch with you then.
We truly value your custom, and your comments have been shared with the team so we can continue to improve both our communication and the overall experience we provide.
Thank you again for your patience, and we will be in touch with you to arrange delivery soon.
Kind Regards,
The Sterling Home Team
Very helpful
Very helpful, polite & informative. I would have no hesitation with recommending your sales person.
Elaine Sharp.
January 26, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Evening,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found Elaine Sharp to be polite, helpful and informative and we will be sure to pass on your kind words to her.
Thank you for choosing Sterling Home , your recommendation truly means a lot to us.
Kind regards,
The Sterling Home Team
Helpful and knowledgeable staff who…
Helpful and knowledgeable staff who were very patient!
January 23, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Evening John,
Thank you for taking the time to share your comments.
We're delighted to hear that you found our staff helpful, knowledgeable, and patient during your visit.
Providing a relaxed and supportive experience is really important to us, so it’s wonderful to know we achieved that for you.
Thank you for choosing Sterling Home, your support means the world to us !
Kind Regards,
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Good Morning, Graham,
Thank you for leaving feedback.
We are so pleased to hear you enjoyed your visit to our Sterling Home Store in Tillicoultry.
Customer satisfaction is our priority and it's great to hear that you experienced great service from the team.
Thank you for choosing Sterling Home and we hope to see you again!!
Kind Regards
The Sterling Home Team
Sterling - Above & beyond
Suite buying has many ups & downs & we were no different. But when it comes to peerless customer care we trust no-one more than Sterling.
We had a variety of issues with our new furniture but this company stood by us every step of the way until resolution.
The in-store staff at a variety of outlets offered courteous, friendly, honest advice and help. Equally, every assessor, engineer or technician we saw provided first class, unconditional insights.
No-one did more so than CS adviser Ashley Bruce, whose dedicated kindness & support (fully backed by her directors) epitomised outstanding service & that is what separates Sterling from its peers.
December 10, 2025
Unprompted review
Reply from Sterling Home - Tillicoultry
Good Afternoon George,
Thank you so much for taking the time to share such thoughtful feedback. We’re truly grateful for your kind words and for your patience throughout the process.
While we never want our customers to experience issues with their furniture, we take great pride in how our teams support customers when things don’t go to plan.
It’s reassuring to hear that our in‑store colleagues, technicians, and assessors provided the friendly, honest, and professional service we strive for at every stage.
Your special mention of Ashley Bruce is very much appreciated.
Ashley’s dedication, empathy, and commitment to seeing matters through to resolution are exactly what we value within our Customer Support team, and your comments have been shared with her and our senior management.
Thank you again for choosing Sterling and for recognising the care and support of our teams. We look forward to welcoming you again in the future.
Kind regards,
The Sterling Home Team
Damaged and Defective - presence of mould confirmed by lab testing
We purchased 3 items for our new house from Sterling. The first two were fine - we had no complaint. The third was a Harrison Spinks bed, purchased in May 2025, which was expensive - almost £5000.
Unfortunately, one of the drawers was stained/ marked, the headboard was damaged and the bed smelt musty. We raised this with customer service but nothing was resolved. We ended up scrubbing the drawer to remove the marks but couldn’t fix ourselves the damaged headboard or smell.
Sterling’s response was to blame the customer for not hounding them, despite the fact they eventually acknowledged they have a system error which lost correspondence. After letting them inspect the bed, they said, the drawer now looks ok - well we deep cleaned it. They might have made a goodwill gesture for the headboard, but they certainly wouldn’t replace it for an undamaged headboard - they can’t re-sell a damaged headboard and if we’d really been bother, we would have hounded them incessantly following. That response also missed the point. As far as the smell was concerned, tests showed the presence of mould and fungal spores. Sterling said all furniture has them - not exactly something they advertise, particularly where a bed is concerned. The customer service manager’s tone in her correspondence was just offensive, despite all the errors in it.
Harrison Spinks, who also inspected it, are just leaving it to Sterling.
Needless to say, we’ll never go to Sterling again or ever recommend them.
May 13, 2025
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Deborah,
Thank you for taking the time to share your experience. We’re genuinely sorry that this purchase has been disappointing, especially given how important a bed is to your home.
We looked into your concerns carefully. Replacement drawers were arranged following delivery, and when further issues were raised later in the year, the bed was inspected by both an independent specialist and the manufacturer, Harrison Spinks. These inspections did not find dampness, mould, staining or an ongoing odour, and the bed was confirmed to be in good order.
We also identified that a notification regarding a minor headboard indentation was regrettably missed at the time due to a system error. We acknowledged this and discussed possible next steps, however the inspections did not support a manufacturing fault or replacement.
We appreciate that you may disagree with this outcome and regret that we weren’t able to reach a resolution that satisfied you. We did share details of the Furniture & Home Improvement Ombudsman should you wish to seek an independent review.
We’re sorry this experience has affected your view of Sterling Home.
Kind Regards,
The Sterling Home Team
A nice day out at Sterling
The two sales people (Ruby & Barry) were excellent. We bought Stressless chair and a 2 & 3 seater settees and their sales style was great, answered questions, very knowledgeable and no serious pressure. The new layout of the building is also good, easy to navigate and lovely to walk through.
January 21, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hello Mr Mitchell,
Thank you for sharing your experience.
Its great to hear you had such a positive visit to our Sterling Home in Tillicoultry and both Ruby and Barry were so helpful.
We are also pleased to hear you like our new layout, it is lovely and well worth a visit!!
Thank you for choosing Sterling Home and we hope to see you again.
Kind Regards
The Sterling Home Team
Staff are very nice and friendly
Staff are very nice and friendly. Would definitely recommend them to friends and family.
January 5, 2026
Reply from Sterling Home - Tillicoultry
Good Morning, Michael,
Thank you for taking the time to leave feedback!
Its great to hear you enjoyed your visit to our Tillicoultry Store, your recommendations mean the world to us.
We hope you enjoy your new sofas when they arrive, and thanks again for choosing Sterling Home.
Kind Regards
The Sterling Home Team
The sales girl was fabulous
The sales girl was fabulous, didnt rush us and was on hand when required
January 6, 2026
Reply from Sterling Home - Tillicoultry
Hi Narelle,
Thank you for leaving feedback!
We are pleased to hear that Elaine from our Sterling Home in Tillicoultry was so helpful without being pushy, we will pass on your kind comments to her.
Customer satisfaction is our priority and it's great to hear that you experienced great service from Elaine.
Thank you for choosing Sterling Home.
Kind Regards
The Sterling Home Team
A day out at Sterlings
We had a day out at Sterlings, had lunch and a good old browse of the vast selection of furniture.
The point of the visit was to select new dining room chairs, and it took us a long time to decide because of the variety, however we eventually decided and a sales rep was immediately to hand to complete the purchase, very patient and attentive!
Thank you.
January 7, 2026
Reply from Sterling Home - Tillicoultry
Good Morning Robbie,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you enjoyed your day out at Sterling Tillicoultry from enjoying lunch through to browsing our furniture collection. Choosing the right dining room chairs is an important decision, so it’s wonderful to know our wide selection helped you find the perfect fit.
We’re especially pleased that our sales representative was on hand to assist and provided patient, attentive service throughout your purchase. I’ll be sure to pass on your kind words to the team.
Thank you again for visiting us — we look forward to welcoming you back soon.
Kind Regards,
The Sterling Home Team
Very helpful sales assistant who spent…
Very helpful sales assistant who spent time showing us all the range of products.
January 6, 2026
Reply from Sterling Home - Tillicoultry
Dear Mr Thomson
Thank you for taking time to leave feedback.
We are so pleased to hear you enjoyed your visit to our Sterling Home in Tillicoultry.
Customer satisfaction is our priority and it's great to hear that you experienced great service from the team.
Thank you for choosing Sterling Home, we really do appreciate it.
Kind Regards
The Sterling Home Team
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