I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most frie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sales assistant was friendly and took time to talk and show us our options. We didn't feel hurried or pressured which was good. We are looking forward to our order in December. A good experience all r... See more
Company replied
Conor was incredibly helpful. Buying a mattress is more complex than you might think. His straightforward explanations allowed us to browse the options and not feel pushed into a sale. I’m looking for... See more
Company replied
Great service from start to finish, from Steven, Brian and Dylan, also from the measuring and fitting team. We needed carpets in a hurry but they all rose to the challenge and made it happen superq... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
963 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range of products available to…
Great range of products available to view in store and helpful staff to assist when needed. Was good to be able to see products as opposed to online purchase
September 19, 2026
Reply from Sterling Home - Tillicoultry
Hi Stacey
Thank you for your kind feedback.
We're delighted to hear that you appreciated our wide range of products and found our team helpful during your visit.
Being able to see and compare products in person is an important part of the customer experience, so we're pleased that this made your purchasing decision easier.
We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Staff were great very professional…
Staff were great very professional would have given the whole experience a 5 star but when I changed the colour of my purchase it was (which was my choice) it was quite a while and a few phone calls and emails from me to the company to ensure this had went through and been completed
September 21, 2026
Reply from Sterling Home - Tillicoultry
Hi Margaret,
Thank you for your feedback.
We're delighted to hear that you found our team to be professional and that they helped make your experience a positive one. We also appreciate you highlighting the issue you encountered when changing the colour of your order.
While we were happy to accommodate your requested change, we're sorry that you had to spend time making several phone calls and sending emails to confirm that the amendment had been processed. We understand how important clear communication and timely updates are, and we're disappointed that we fell short on this occasion.
Your comments have been shared with the relevant team as we continue to improve our processes and customer communication.
Thank you again for your valued feedback.
Kind Regards
The Sterling Home Team
I bought a small occasional table which…
I bought a small occasional table which I was then told was “in stock”. Despite this, I was told that it had to be delivered and that was an extra £69 thank you very much. To add insult to injury, I was then told what day of the week you are in my area. For that price, I should be able to say what date suits me
September 20, 2026
Reply from Sterling Home - Tillicoultry
Hi Graham,
Thank you for your feedback.
We are sorry to hear of your disappointment with both the delivery charge and the delivery arrangements. We understand your concern that, having paid for delivery, you were unable to choose a delivery date that suited your schedule and were instead offered only the day our delivery team would be in your area.
We review our delivery services and customer communications, and your comments regarding both the cost and flexibility of delivery have been noted and will be shared with the relevant team.
Thank you for taking the time to provide your feedback. We value your comments and are sorry that your experience did not meet expectations.
Kind Regards
The Sterling Home Team
Happy experience at Sterling.
Very happy with the service provided and the range of products available to see/experience the items that we were looking for.
September 19, 2026
Reply from Sterling Home - Tillicoultry
Hi Christine,
Thank you for your wonderful feedback.
We're delighted to hear that you were very happy with the service you received and that our extensive product range gave you the opportunity to see and experience the items you were considering. Providing a great shopping experience and helping customers make confident choices is something we take great pride in.
We appreciate your support and look forward to welcoming you back to Sterling again soon.
Kind Regards
The Sterling Home Team
Sales assistant was friendly and took…
Sales assistant was friendly and took time to talk and show us our options. We didn't feel hurried or pressured which was good. We are looking forward to our order in December. A good experience all round. June
August 22, 2026
Reply from Sterling Home - Tillicoultry
Hi June,
Thank you for your lovely feedback.
We're delighted to hear that our sales assistant took the time to discuss your options and helped you find the right choice without any pressure. It's wonderful to know you enjoyed the experience, and we look forward to delivering your order.
Thank you for choosing Sterling Home Tillicoultry and we hope to welcome you back soon.
Kind Regards
The Sterling Home Team
I visited Sterling Home today
I visited Sterling Home today, I hadn’t been in a while and when I walked in was a bit confused as to where I was going..then out of the blue appeared Elaine whom I can only describe as the most friendly, cheerful helpful person ever. She explained she was the stores meet & greet person. She showed me where I needed to go chatting along all the way like a long lost friend which I found wonderful. I will be back soon to pick new wardrobes and hopefully to have a chat with the lovely Elaine.
Store owners should take a leaf out of Sterling Home and get yourselves an Elaine I can gaurantee the customers will stay longer 👏
October 2, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Liz,
Thank you for your wonderful feedback.
We’re delighted to hear that Elaine made such a positive impression during your visit. A warm welcome and friendly guidance can make all the difference, and it’s fantastic to know she helped you feel at ease from the moment you arrived.
We’ll be sure to share your kind comments with Elaine, who will be thrilled to hear them. We look forward to welcoming you back when it’s time to choose your new wardrobes, and we hope you enjoy another chat with Elaine then too!
Thank you for choosing Sterling Home and for taking the time to recommend us. We look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Stan,
Thank you for your great feedback.
We're delighted to hear that you received excellent service and were pleased with the quality of your purchase. Your kind comments are greatly appreciated, and we look forward to welcoming you back to Sterling Home again in the future.
Kind Regards
The Sterling Home Team
Connor Ross was very helpful.
September 30, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Fiona,
Thank you for taking the time to leave your feedback.
We're delighted to hear that Connor was so helpful during your visit. I'll be sure to pass your kind comments on to him, as I'm sure he will appreciate the recognition.
Kind Regards
The Sterling Home Team
Great service from start to finish
Great service from start to finish, from Steven, Brian and Dylan, also from the measuring and fitting team.
We needed carpets in a hurry but they all rose to the challenge and made it happen superquick!
September 23, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jo,
Thank you for your wonderful feedback.
We're delighted to hear that Steven, Brian, Dylan, along with our measuring and fitting team, provided great service from start to finish.
It's especially pleasing to know that everyone worked together to meet your tight timescale and ensure your carpets were supplied and fitted so quickly. We'll be sure to pass on your kind comments to the whole team.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Conor was incredibly helpful
Conor was incredibly helpful. Buying a mattress is more complex than you might think. His straightforward explanations allowed us to browse the options and not feel pushed into a sale. I’m looking forward to some very comfortable sleeps
September 27, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Shona,
Thank you for taking the time to leave feedback.
We're delighted to hear that Conor made your mattress shopping experience such a positive one. Choosing the right mattress can be a big decision, and it's great to know his straightforward, no-pressure approach helped you feel confident in finding the right option for you.
We'll be sure to pass on your kind comments to Conor. Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Amazing service
Matthew in particular was amazing! He made our shopping experience completely hassle free. All members of staff that we interacted with when we visited were very friendly and helpful.
September 1, 2026
Reply from Sterling Home - Tillicoultry
Hi Andrew,
Thank you for your wonderful feedback.
We're delighted to hear that Matthew made your shopping experience completely hassle free and that all of the team members you interacted with were friendly and helpful throughout your visit.
We'll be sure to pass your kind comments on to Matthew and the rest of the team. Thank you for choosing Sterling Home Tillicoultry, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Lauren was very thorough and…
Lauren was very thorough and professional in the sale.
September 24, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Ron
Thank you for your kind feedback.
We're delighted to hear that Lauren was thorough and professional throughout the sales process. We take great pride in providing excellent customer service, and it's wonderful to know that Lauren made such a positive impression. We'll be sure to pass on your comments to her.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Great customer service never at any…
Great customer service never at any point felt rushed or pressured . Would have liked sterling to provide a service to pick up old furniture even at a cost to make the service complete
August 10, 2026
Reply from Sterling Home - Tillicoultry
Hi Joy,
Thank you for your great feedback.
We're delighted to hear that you received great customer service and never felt rushed or pressured during your visit.
We also appreciate your suggestion regarding the collection of old furniture. Feedback like this helps us improve, and we'll be sure to pass your comments on to the relevant team for consideration.
Thank you for choosing Sterling Home Tillicoultry, and we hope to see you again soon.
Kind Regards
The Sterling Home Team
We were served by lovely members of…
We were served by lovely members of staff on our visit and purchase of home ware , they helped us out immensely , even moving furniture to help us choose the correct item to suit our sofa purchase .
September 19, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Mrs Campbell
Thank you so much for your wonderful feedback.
We're delighted to hear that our team made your visit such a positive experience. Providing helpful, attentive service is very important to us, and we're pleased that our staff were able to assist you in finding the perfect item to complement your sofa.
It's great to know that their extra effort, so you could visualise your choice, made a difference.
We truly appreciate your kind words and your custom. We hope you enjoy your new purchases and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Evie or Ava was wonderful
Evie or Ava was wonderful. Full of knowledge about product and very helpful during our purchase.
August 24, 2026
Reply from Sterling Home - Tillicoultry
Hi Anne
Thank you for your wonderful feedback! We're delighted to hear that Evija provided such knowledgeable and helpful service during your purchase.
We'll be sure to pass along your kind comments to the team. We appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Val
Thank you for your 5* feedback.
We're delighted to hear that you were pleased with both our staff service and delivery service. Your positive comments mean a lot to our team, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Ruby was a real gem !
The lady ( Ruby) who helped me was very friendly and knowledgeable about the Stressless chairs range. The chair I ordered was delivered quickly and the delivery team were very efficient.
All in all , great company, lovely staff and perfect on time delivery with good communication.
September 2, 2026
Reply from Sterling Home - Tillicoultry
Hi Marie
Thank you for your kind review! We’re delighted to hear that Ruby provided such friendly and knowledgeable service and helped you choose the right Stressless chair.
It’s also wonderful to know that your chair was delivered quickly and that our delivery team met your expectations with their efficiency and professionalism.
We take great pride in offering excellent customer service, clear communication, and reliable delivery, so your feedback means a lot to us.
We truly appreciate your recommendation and hope you enjoy your new chair for many years to come. Thank you for choosing us!
Kind Regards
The Sterling Home Team
Easy Sale with Great Customer Service
Connor Ross in Hall 3 Beds was the magic in this sale. My wife and I went to look at beds but wanted to have a little time to look at them without being hounded. Connor did exactly that. He came over gave us a higher level view of the current offers and then left us to look round. My wife then spoke to him again and he took us to the area where the beds were per our requirements. He then left us again to have a look on our own which is exactly what should happen. He then came back and we made the purchase. The offer was good and the service from Connor was excellent. Too many times you are pounced on and almost harassed. This did not happen and Sterling should be proud of his customer service.
August 23, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Allan
Thank you for taking the time to share your experience.
We're delighted to hear that Connor provided such excellent service and struck exactly the right balance between being helpful and allowing you the space to make your decision comfortably.
We understand how important it is for customers to be able to browse without feeling pressured, and it's wonderful to know that Connor's approach made your shopping experience enjoyable and stress-free.
We'll be sure to pass your kind comments on to him and the Hall 3 Beds team. We know he'll be pleased to hear that his product knowledge, professionalism, and customer-focused approach helped you find the right bed.
Thank you for choosing us, and we hope you enjoy your new bed for many years to come.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Karen
Thank you for your kind feedback. We're delighted to hear that you found our staff member helpful, pleasant, and knowledgeable about our products.
Providing excellent customer service and expert advice is very important to us, so it's wonderful to know we met your expectations.
We appreciate your support and look forward to welcoming you again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Good Morning Heather ,
Thank you for your kind review!
We're delighted to hear you found plenty of choice and that our team was able to help you find what you were looking for.
Thank you for choosing Sterling Home and we hope to see you again soon.
Kind Regards,
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.