Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
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I had a fantastic experience at Sterling Home Furniture\. Lauren Grant was excellent from start to finish\. She was knowledgeable, friendly, and took the time to talk me through the different opti... See more
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Steven McKelvie at Sterling organised the quotation and the sale for us for our floors/Carpeting fully 3 months in advance in line with our timeline. He then continued to keep us updated for the next... See more
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We went in looking at sofas and suites. Elaine Fern came over to ask if we needed any help but, we didn’t at that point. We did ask some questions about the sofa we were looking at, she was able to an... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
883 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff very helpful
Staff very helpful. What always reduces your score is all the add ons! You know a customer cannot pick up a sofa and requires delivery so include this cost in your pricing of the product! You mis represent the cost then add a disgusting delivery charge on to the price! Not impressed
May 23, 2026
Reply from Sterling Home - Tillicoultry
Hi Lynn
We're pleased to hear that you found our staff helpful, and we appreciate you taking the time to share your concerns regarding our pricing and delivery charges.
We understand your frustration and are sorry that the additional delivery cost left you feeling disappointed. We aim to be as transparent as possible with our pricing, but we appreciate that delivery is an essential part of purchasing larger items such as sofas and that these charges can have a significant impact on the overall cost.
Your comments have been noted and will be shared with the relevant team as we continually review how we present our pricing and delivery information to customers.
Thank you again for your feedback and for choosing us, we really appreciate your support.
Kind Regards
The Sterling Home Team
Fault in Leather of new chair
I am really sad to write this. Previously excellent customer service but on this occasion extremely poor. Been left with faulty chair, all agreed visible flaw/mark on chair. We are having to pursue full refund through legal processes. All we want is our money back now but this is not forthcoming. Advice is do not buy from Sterling, as if there is an issue we have found the whole process difficult and stressful. Really disappointed as my previous experience was excellent.
July 1, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear David
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome. We are also very sad to receive this feedback.
Following a thorough investigation of the chair and the concerns raised, no fault has been identified. We appreciate that this is not the outcome you were hoping for, and we understand your frustration.
We will continue to support you in line with our processes. Our team remains available to answer any questions you may have and to discuss the matter further.
We value all customer feedback and regret that your experience has not met your expectations on this occasion.
Kind Regards
The Sterling Home Team
.Lauren was a Great Help . We visited a couple of times and were…
We visited a couple of times and were delighted to meet Lauren Grant who helped us immensely. With her advice we were able to choose exactly what we wanted .
July 2, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Lynne
Thank you for your lovely review.
We're delighted to hear that Lauren was able to help you find exactly what you were looking for. She takes great pride in providing knowledgeable and attentive service, and we're pleased that her advice made your experience so positive. We'll be sure to pass on your kind comments to Lauren.
We appreciate your support and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Amy Ireland is very good.
Amy Ireland helped us today providing lots of relevant info while at the same time not being at all pushy. She is going to send fabric samples to our home to assist in our decision making.
June 28, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Dave
Thank you for your lovely feedback. We’re so pleased to hear that Amy provided helpful, informative service without any pressure. Making sure our customers feel confident in their choices is really important to us, and we’re glad the fabric samples will support you in your decision. We’ll be sure to pass your kind comments on to Amy.
Kind Regards
The Sterling Home Team
Carpets at Sterling - where else!!!
We have shopped at Sterling Home Store many times over the years and are always impressed by the professionalism of the staff.
Todays experience was up to the usual standard.
June 28, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Nancy
Thank you for your continued support and for taking the time to share your feedback. We’re delighted to hear that your experience matched the high standards you’ve come to expect from us over the years. Your kind words about our team’s professionalism mean a great deal, and we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great service and very friendly staff.
We had great service from Donna Rae. She was very helpful and very patient with us, while we were choosing our colour scheme for our furniture.
She is very friendly and made us feel at ease throughout both of our visits. Thank you.
June 27, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Lynn
Thank you so much for your kind words. We’re delighted to hear that Donna made such a positive impression during your visits.
Providing helpful, patient, and friendly service is exactly what we strive for, so it’s great to know Donna made you feel at ease while choosing your furniture. We’ll be sure to pass on your lovely feedback to her.
We really appreciate your review and hope you enjoy your new furniture!
Kind Regards
The Sterling Home Team
Purchased a suite
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.
June 16, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Thank you for your review.
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays.
We always aim to provide accurate delivery estimates, but unfortunately, on this occasion, the timeframe was extended beyond what was initially communicated. We appreciate how disappointing this must have been, especially for such an important purchase, and we sincerely apologise for the inconvenience and lack of clearer updates throughout the process.
Your feedback regarding both the delivery timing and associated costs has been noted and will be taken on board to help us improve communication and service moving forward.
If there’s anything further we can do to assist you or if you’d like to discuss your order in more detail, please don’t hesitate to get in touch with our customer support team.
Kind Regards
The Sterling Home Team
Difficult to write a review when I have…
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!
May 3, 2026
Reply from Sterling Home - Tillicoultry
Hello Elizabeth,
Thank you for your feedback.
We are sorry to hear you’ve not yet received your goods and understand how disappointing and frustrating this delay must be.
We’re sorry for the inconvenience caused and appreciate your patience while we work to get your order to you as soon as possible.
Kind Regards
The Sterling Home Team
Fantastic service
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.
June 7, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Heather,
Thank you for your fantastic feedback!
We are delighted to hear that Ryan provided such knowledgeable and helpful service throughout your visit — we will be sure to pass your kind comments on to him.
It’s also wonderful to know that our whole team made you feel welcome while you were browsing. We really appreciate your recommendation and hope to see you again soon!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Ordered two recliners in Dec2025 they…
Ordered two recliners in Dec2025 they arrived 26th March 2026 by 4th of April 2026 I found that the left hand back of both recliners had poor softer in fill than the right arms . Therefore that area had lots of creases . I complained with a date stamped photo of creases . The left hands at rear felt softer than right hand . Sterling homes sent 2 Technicians from different companies Their findings said creases were due to usage and softer leather which seems odd as front of same arm had no creases and felt more solid . Because the creases were due to usage after 9 day Sterling homes would not be fix poor infil . Also informed me that the assessment was under taken by Independent assessors I found that one of the company used works for Sterling Homes . I have lost all confidence in this company and would not recommend to anybody purchasing recliners due to my experience . I have always bought our furniture from Gillies and never had a problem but my brother bought two recliners from Sterling homes and had them for several months with out a problem so due to his recommendation I went to Sterling Homes . After 3 months the creases got worse and now the left arms look tatty and it depresses me . I do not expect to have paid for what I thought were lovely chairs in show room to end up with poor quality ones
April 4, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Mr Chung,
Thank you for taking the time to share your feedback.
We’re very sorry to hear how disappointed you are with your recliners, particularly as this has affected your enjoyment of them over time.
Following your initial concerns, we arranged for two separate inspections by independent technicians. Both reports concluded that no manufacturing fault was identified. Based on these findings, we have been unable to uphold your claim.
We appreciate that this outcome is frustrating and regret that this has impacted your confidence in us.
Thank you for your feedback, which has been noted.
Kind regards
The Sterling Home Team
Sophie was excellent- very…
Sophie was excellent- very knowledgeable and practical- she gave us time to look around without hoovering but was there when we needed her advice.
June 11, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Lorna,
Thank you for your lovely feedback.
We are so pleased to hear that Sophie struck the perfect balance—being knowledgeable and helpful while also giving you the space to browse comfortably. We will be sure to pass your kind comments on to her, she’ll really appreciate it!
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Mrs Cieslar,
Thank you for your lovely feedback!
We’re delighted to hear that you experienced first-class service and are pleased with the quality of your items. It means a lot to us, and we hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Yvonne,
Thank you for your kind feedback!
We’re really pleased to hear you found our staff friendly and helpful—your comments are much appreciated.
Thank you for choosing Sterling Home Tillicoultry and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Excellant and knowledgeable sales staff
Every member of staff who I dealt with was extremely professional, helpful and knowledgeable. Donna in hall 5 called me to advise the sofa I was looking to buy had gone on sale and she would be able to assist me with ordering it. When I returned the next day Michael her manager was there to assist with the purchase. Unfortunately I didn’t buy it but had the chance to look through the outlet department, I found the perfect sofa for my lounge. Ryan was on hand to answer all my questions re the reasons why it was in outlet and was able to process my order with a 7 day delivery !! Amazing 🤩 I also purchased the fabric care plan and left the store with a super cleaning kit. I will not hesitate to return to the store to purchase more items for my home. Many thanks to all who served me.
June 3, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Tracey,
Thank you for your wonderful feedback!
We’re delighted to hear how well looked after you were by Donna, Michael and Ryan. It’s great that Donna kept you updated, and that Michael and Ryan were able to support you in finding the perfect sofa from our outlet with such a quick delivery arranged.
We’re so pleased everything came together for you, including the care plan and cleaning kit, and we really appreciate your kind comments about the team. We’ll be sure to pass this on to them—they’ll be thrilled.
We look forward to welcoming you back again soon!
Kind Regards
The Sterling Home Team
Lovely staff- Lauren Grant
Lovely staff- Lauren Grant- Identified the perfect chair for us after we gave her a briefing, and helped show us the difference fabric available. A pleasure to deal with and helped the whole experience seamlessly.
June 7, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Laura,
Thank you for your kind feedback!
We’re delighted to hear Lauren was able to find the perfect chair for you and guide you through the fabric options so smoothly. It’s wonderful to know she made the whole experience such a pleasure—we will be sure to pass your lovely comments on to her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great Experience
Purpose of Visit: To choose a new 3 Piece Suite.
Excellent Service from the salesman, Mr Gerry Watson (Hall 2 - Tillicoultry Store).
No patter; No Hassle.
Just honest / genuine guidance & advice from a very polite & knowledgable guy who is a credit to his company in general & to himself in particular.
Freedom to browse in a nice & relaxed ambience and the benefit of expert advice, when needed resulted in a very pleasant & enjoyable experience.
Will definitely make further visits to this store again in future and would certainly have no hesitation in recommending Sterling Furniture to family & friends.
June 1, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Alexander,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear you had a great experience at our Tillicoultry store while choosing your new furniture. It’s especially wonderful to know that Gerry provided honest, knowledgeable advice and gave you the space to browse comfortably—he truly is a credit to the team, and we will be sure to pass on your kind comments to him.
We’re pleased you enjoyed the relaxed atmosphere and appreciate your recommendation. We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Great friendly service
We were very impressed by the staff at Sterling’s Tillicoultry store. Everyone we spoke to throughout the store was really friendly and helpful without being pushy. This all helped make the purchase of our new sofa a very pleasant experience. A special mention is deserved for Nikki, who helped us with our purchase.
June 3, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Robert,
Thank you for your lovely feedback.
We’re so pleased to hear you had such a positive experience in our Tillicoultry store and that the team made you feel welcome and supported throughout your visit.
Nikki will be delighted to receive your special mention—we will be sure to pass your kind comments on. We hope you enjoy your new sofa and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Just what I wanted
Sales assistant was very responsive to my requirements and provided a good demonstration of the product which I then ordered. A bit disappointed by lead time for delivery.
May 20, 2026
Reply from Sterling Home - Tillicoultry
Hi Stewart,
Thank you for your feedback.
We’re delighted to hear our sales assistant was responsive to your needs and provided a helpful demonstration to support your purchase.
We’re sorry that the delivery lead time did not meet your expectations, and we appreciate you highlighting this.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Sitting Room Furniture
Wide range of furniture to choose from and well displayed.
Karen Duncan showed a good knowledge of the products, had a friendly manner and we didn’t feel pressured into making a purchase.
May 29, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Robert,
Thank you for your feedback.
We’re pleased to hear you enjoyed the wide range of furniture and found our displays helpful. It’s great to know Karen provided such knowledgeable, friendly service and made your experience comfortable without any pressure.
We’ll be sure to share your kind comments with her.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The experience of purchasing the sofa…
The experience of purchasing the sofa was very easy , pity five months later still haven’t taken delivery of the sofa
January 24, 2026
Reply from Sterling Home - Tillicoultry
Hi Scott,
Thank you for your feedback.
We’re pleased to hear that your purchasing experience was easy, however we’re very sorry to learn that you have not yet received your sofa after five months. This is not the level of service we aim to provide, and we sincerely apologise for the delay and the inconvenience caused and we thank you for your patience whilst we work towards getting your order to you.
Kind Regards
The Sterling Home Team
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