We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Personal attention was spot on and not too pushy, just right. Special mention to Lauren Grant who looked after us very well. She certainly knew her stuff and was able to advise in a very professional... See more
Company replied
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... See more
Company replied
Lauren Grant was extremely helpful, knowledgeable, patient and friendly. I would recommend Sterling Mills, the furniture is well made and long lasting. Thanks again Lauren
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Flooring Store
- Home Goods Store
- Living Room Furniture Store
- Mattress Store
Written by the company
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Contact info
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, United Kingdom
- 01259 750655
4.7
Excellent
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable staff
Barry was very helpful and knowledgeable about the furniture, he gave us excellent advice about the suites and their functionality. Also some useful information about the leathers available.
May 2, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that Barry was able to help you with expert advice on the suites, their functionality, and the leather options available. We’ll be sure to pass on your lovely comments to him.
Thank you for choosing us, we really appreciate your support and hope you enjoy your furniture for many years to come.
Kind Regards
The Sterling Home Team
I was very happy with the choice of…
I was very happy with the choice of sofas and chairs available. The salesperson was very helpful and informative once I had decided on the sofa. I was happy with the whole experience.
March 21, 2026
Reply from Sterling Home - Tillicoultry
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that you were happy with the range of sofas and chairs available and that our salesperson was helpful and informative throughout your visit.
Providing a positive and relaxed experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your recommendation and hope to welcome you back again in the future.
Kind Regards
The Sterling Home Team
Front of house experience
We visited the store on Sunday and were greeted by a lovely lady called Elaine, she not only explained the layout of the store and told us everything we needed to know on entry she looked out for us during our visit. Every time we bumped into her she was so helpful. A great front of house to represent the company and a generally lovely lady.
April 26, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Victoria
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear about your experience and the warm welcome you received from Elaine.
It’s wonderful to know she took such great care of you throughout your visit and made such a positive impression. Elaine will be thrilled to read your kind words, and we’re very proud to have her representing our team.
We truly appreciate your feedback and hope to welcome you back again very soon.
Kind Regards
The Sterling Home Team
Michael Neish was very helpful on…
Michael Neish was very helpful on various visits before we decided what suite we wanted.
April 21, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Thomas,
Thank you for your feedback.
We’re delighted to hear that Michael was so helpful over several visits and supported you in choosing the right suite. We will be happy to pass your kind comments on to him.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great service with knowledge at…
Great service with knowledge & patience. Thank you garden department Michael, Kim & Brian
April 28, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Ivy,
Thank you for your kind feedback.
We’re delighted to hear you received such great service, and we will be sure to pass your thanks on to Michael, Kim and Brian in our Garden Department.
They’ll really appreciate your comments about their knowledge and patience.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Wow, great service and beautiful products!
Wow! We were already happy with the service and friendly staff but hadn't quite decided on which sofa we wanted to buy. We were just about to walk out the store when we decided to look in a different area (from fabric to leather). As we wandered around, Barry approached us and asked if he could help. When we described what we were looking for, he knew exactly what to show us and he was spot on! Not only was the sofa perfect for us, it came in fabric and had extra features that made it even more special. We bought the sofa on the spot! We were thrilled with our experience and Barry made it even better.
April 1, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Cindy,
Thank you for leaving kind feedback.
We will be sure to pass on your kind comments.
Kind Regards
The Sterling Home Team
Well informed/trained staff
Well informed/trained staff. Answered all questions and imparted valuable instructions for Stressless chairs.
Margaret Connor and Sophie were pleasant and efficient without being pushy.
April 26, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jane
Thank you for your kind feedback.
We’re delighted to hear that you found our team well informed and helpful, and that all your questions about Stressless chairs were answered clearly.
Margaret and Sophie will be especially pleased to hear your comments about their friendly, efficient service. We always aim to support our customers without any pressure, so it’s great to know this came across.
Thank you again for taking the time to leave a review, we really appreciate it.
Kind Regards
The Sterling Home Team
Donna was a most charming and competent…
Donna was a most charming and competent Sales Person. Knowledgeable and pleasant. Placed a substantial order, Donna made it easy and could not have been more helpful. Lovely Lady to deal with.
March 30, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for your lovely feedback.
We’re delighted to hear how helpful, knowledgeable, and welcoming Donna was, and that she made placing your order such a smooth and enjoyable experience.
Your kind comments will be passed on to her and the team – she’ll be thrilled to hear them.
We really appreciate you choosing Sterling Home Tillicoultry and hope to see you again soon.
Kind Regards
The Sterling Home Team
Great customer service from Bryan
Great customer service from Brian , Very helpful and friendly, no pressure , did not feel I was wasting his time when I had to go home and measure the space for garden furniture and ,remembered me and what I had looked at when I came back . Thank you Brian for your patience .
April 26, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Martha,
Thank you very much for taking the time to leave this lovely feedback.
We’re delighted to hear about your positive experience with Brian.
Providing friendly, pressure‑free service is something we really value, and it’s great to know Brian made you feel comfortable and remembered your needs when you returned. We’ll be sure to pass on your kind words to him – we know he’ll really appreciate them.
Thank you again for your custom, and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Conor Ross who served me was most…
Conor Ross who served me was most helpful and very patient.
He went through every table in the showroom explaining colours and styles available to me .
Excellent customer service.
April 21, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Sandra,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Conor looked after you so well and that he took the time to explain the different tables., his patience and helpful approach are exactly the standards we aim to deliver.
Your kind comments will be passed on to Conor.
Thank you again for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The largest store of it's kind UK wide.
We travel for 1hr 45mins to come to Sterling home Tillicoultry. We are never disappointed. The staff, the cleaners, the cafe are so happy, pleasent and welcoming every time we visit. The service is second to none. Amy Ireland went over and above to help us while purchasing 4 chairs. We also purchased plants a reed defuser, cards and a wooden spoon. We came home delighted with our day at Sterling Home. One big family x
Many thanks
Jane Cran
April 20, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for this truly lovely feedback.
It means the world to us that you travel such a distance to visit Sterling Home Tillicoultry and that you’re never disappointed when you do. We’re delighted to hear that the whole team – including our store staff, cleaners and café team – make you feel so welcome each time. creating a happy, friendly environment really is at the heart of what we do.
A huge thank you as well for recognising Amy. She’ll be absolutely delighted to know she made such a positive difference while helping you choose your chairs. We’re also so pleased you enjoyed browsing our home accessories and plants and went home feeling happy after your visit.
We truly appreciate your loyalty and kind words. Sterling Home really is one big family, and we can’t wait to welcome you back again soon.
Kind Regards
The Sterling Home Team
After 8 reviews of the problems with…
After 8 reviews of the problems with the 2 suites and to be told a 4000 pound suite after the years warranty is out you have no help and remaining with the payments. Where has customer service went.The phone calls were no help.
Done this and this has failed 4000 pounds downs the drain
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot
Thank you for that reply other customers I hope will see your 5 star reply
March 18, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear John
Thank you again for sharing your feedback.
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot.
If you require any further clarification, please continue any correspondence through our official customer service channels.
Kind Regards
The Sterling Home Team
Lewis was pleasant
Lewis was pleasant , engaging and very helpful. Even helped us out to load up the car. A young gentleman and a credit.
April 19, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Campbell,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Lewis and will be sure to pass on your kind comments to him. He’ll be thrilled to know his helpfulness and manners made such a good impression.
We really appreciate you letting us know and look forward to welcoming you again.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Excellent service
The delivery service was excellent, the two guys arrived exactly as planned and built and removed all packaging without fuss and very professionally.
February 23, 2026
Reply from Sterling Home - Tillicoultry
Hi William,
Thank you very much for your kind feedback.
We’re delighted to hear that the delivery team arrived as planned and provided a professional, hassle‑free service. I’ll be sure to pass your comments on to the team—they’ll really appreciate it.
We hope you enjoy your purchase and look forward to assisting you again in the future.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
We recently purchased a new Hypnos Bed…
We recently purchased a new Hypnos Bed from Tlillicoutry store. Service was excellent Gordon was brilliant.
Delivery was quick and efficient guys were really respectful.
The bed looks fabulous in situ and is of great quality super comfortable
April 4, 2026
Reply from Sterling Home - Tillicoultry
Hi Barbara,
Thank you very much for taking the time to leave such lovely feedback.
We’re delighted to hear that you’re so pleased with your new Hypnos bed and that it looks fabulous in your home.
We’ll be sure to pass on your kind words to Gordon, who will be thrilled to hear he made such a positive impression. It’s also great to know the delivery team provided quick, efficient, and respectful service.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Good in-store sales and advice service
I recently ordered a new recliner sofa and two swivel chairs from Sterling's leather furniture department in Tillicoultry. The sales adviser, Michael Neish, was very helpful and knowledgeable, and took time to provide a friendly but thorough service which made the selection process reassuring. Other staff at the giftware till were also pleasant and helpful. Very good in-store service all round. Hoping the delivery will go smoothly.
April 11, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Fiona
Thank you very much for taking the time to share your lovely feedback.
We’re delighted to hear that you had such a positive experience in our Tillicoultry store and that Michael Neish was able to support you so well when choosing your recliner sofa and swivel chairs. We’ll be sure to pass on your kind comments to him, as well as to the team at the giftware till, they’ll really appreciate the recognition.
Providing friendly, knowledgeable and reassuring service is something we strive for, so it’s wonderful to know this was reflected during your visit. We very much hope your delivery goes smoothly, we are sure that it will, and that you enjoy your new furniture for many years to come.
Kind Regards
the Sterling Home Team
Thank you again for choosing Sterling Furniture — we look forward to welcoming you back in the future.
How a sales person should behave
Not in your face selling technique,(which would only make me shop elsewhere!)
Answered all questions, demonstrated the functions of the chairs. Quiet, pleasant sales person, who obviously knew her product.
April 14, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Dear Alexander
Thank you very much for taking the time to leave such a thoughtful review.
We’re really pleased to hear that you appreciated our relaxed, no‑pressure approach and that all your questions were answered clearly. It’s great to know the chair demonstrations were helpful and that our team member’s product knowledge made a positive impression. We’ll be sure to pass on your kind comments. We hope you continue to enjoy your chair and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Just amazing service …
We had the pleasure of visiting your branch in Tillicoultry on Sunday 12th. Wanting to buy bedroom furniture at the department we were greeted by Gordon with a genuine smile and hello. He assisted us in choosing the furniture and we quickly settled on a range. Unfortunately there was a technical issue finalising the transaction but without any fuss Gordon got assistance from Michael who quickly came up with a solution and helped complete the transaction- Michael throughout was friendly chatty and absolutely engaging- I cannot praise them highly enough- thank you to both
April 12, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Duncan
Thank you very much for taking the time to share such a kind and detailed review following your visit to our Tillicoultry branch.
We are delighted to hear that Gordon made you feel so welcome and supported in choosing your bedroom furniture. While we are sorry to hear there was a technical issue during your purchase, we’re pleased that Gordon and Michael were able to resolve this quickly and ensure everything was completed smoothly.
Your praise for both Gordon and Michael’s friendly, engaging, and professional service will be passed on to them and the wider team, they will be delighted to know their efforts made such a positive impression.
Thank you again for your lovely feedback. We look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Reply from Sterling Home - Tillicoultry
Hi Cris
Thank you for taking the time to leave this feedback.
We’re really pleased to hear that Ross was knowledgeable and helpful. I’ll be sure to pass your kind comments on to him.
If we can assist you with anything else in the future, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
Excellent customer service.
We recently visited Sterling Home to view 3 piece suites. With huge amounts of options on display in very spacious surroundings, it was easy to find what we were looking for.
Particular credit to the customer service assistant who was so pleasant, helpful & informative.
Overall a very pleasant experience, & we also enjoyed the excellent cafe.
February 24, 2026
Unprompted review
Reply from Sterling Home - Tillicoultry
Hi Helena,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that you enjoyed browsing our wide range of furniture and found our showroom layout helpful.
Your kind words about Margaret are especially appreciated and will be passed on to the her. We’re also pleased you enjoyed a visit to our café.
Thank you for choosing Sterling Home Tillicoultry —we look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.