Steven Eagell Toyota Reviews 87

Terrible organisation, had the DISpleasure of dealing with them in Wolverhampton, shrewd salesmen who try to suffocate you and a service department that can’t even repair a broken tyre sensor without creating further damage. Had to go elsewhere to get the job done redone. They try to make out there time is precious and your time is worthless. They have some arrogant staff, Stay away.

Visited in December 2020, staff not wearing masks properly (some not wearing at all), test drive car had litter and all sorts in (definitely not sanitised) and sales person used every old car sales trick in the book. After 3 hours we walked out. We then went to Kia and had a great experience. I won’t be buying from Steven Eagell and would advise anyone I know to keep clear of the place.

I approached my local Steven Eagell Toyota branch
telling them we were considering the purchase of a Yaris Hybrid car a couple of months ago.They initially said they would match any price that we could obtain in the market place so we made enquiries via the internet to various sites and kept copies of the quotes being offered. This was shown to Steven Eagell Toyota Romford and regrettably their sales manager,I assume, advised that the price was too low and that they would investigate but did not think the price could be matched. This you will appreciate left a sour taste. We decided to take the matter further with their management and after a little bit of shuffling we were introduced to the area manager a Mr Michael Dovey who after reading our copy paperwork,was ready to honour our original agreement .From that point on the service received was first class and professional and the car was delivered to us on the 1st September as promised.I can only add that this would have been a five star review if we had not had the initial hassle but we do feel confident in recommending this Romford Branch and their senior management to any potential Toyota buyer

I am writing to receive a refund on my deposit of £1000 and cancel the financial contract that had been arranged on a car, which was due to arrive end of September 2021.The sales person who served me was Macy May on the 7/08/21.
I feel that I have been misinformed and mis-sold a number of times building up to the sale with the below points:
-The sales person informed me I can cancel within 14 days and will get a refund on the deposit, not at any point did she mention that the deposit is non-refundable. She stated there is a cooling off period of 14 days hence why we went ahead with it.
-I explicitly told her if the choice of colour black would amount to an extra cost, I do not want it and was happy with the standard colours. Which she acknowledged; however, she went ahead with the Metallic Black and charged an extra cost of £585 I was misled into thinking this was part of the package.
-She repeatedly told us First 12 Months of Road Tax was free and included in the package on the contrary I was charged £130.
-I was given assurance any additional addons would be taken off to reduce cost as she could see I was hesitant to go through with the sale, she specifically stated she would remove Protection Plus Pack to minimise costs, she did not follow through with this either and went on to charge £215
I did not fully understand The Balloon payment of £8000-9000, which Macy failed to explain properly she mentioned this point towards the end of the sale. Due to her failure to take her time and explain the balloon payment properly I was under the misconception there was no more payments after the 42 months period.
Over all the service Macy May provided was unsatisfactory and negligent failing her duty to provide us with correct information. Throughout the sale I was mis informed by Macy which lead to us signing the contract. The entire sales experience was very rushed and frantic she kept going back and forth between customers. Macy took our details and preferences three times as she failed to save the Information on the IPAD. Therefore, she had to run over and re-do any new items added to be billed to the final price – walked away couple of times and refreshed the IPAD and started all over again. This left me in confusion. She also repeatedly told us the offer of zero percent interest would end that day at 5pm and any offer given today would not be valid tomorrow. However, we have found that not to be true, as on the website it clearly states offer will end on September.
After going home, we analysed the order form, only then we realised Macy had mis-sold us a number of things. On reflection we were extremely upset and felt betrayed by the customer service we received from Macy, as she assured us of many things and failed to deliver, which was the major factors for me accepting the sale.
On the 8/08/2021 we visited the show room. After two hours of waiting, Macy came to see us. We informed her we would like a refund on the basis of her misinformation and being mis sold a number of things during the sales process, which we pointed out to her. Macy was extremely unsympathetic and abrupt, she was very agitated when we told her we would like a refund, she said she could not help us and has busy sales day today. At this point we was very distraught and asked if someone could help us, she then told this will have to be dealt on another day and left with no explanation. My husband then approached the receptionist and asked to speak to Macy or a manager. We waited for another 5-10 minutes, a sales person named Eesa came to see us. We explained to Eesa the issues and points raised above and would like a refund. He told us he is not aware of Macys sales process. Eesa also spoke to my brother briefly, who was speaking on behalf of us, as we were extremely distraught when Macy and Eesa told us they cannot help with the refund. Also, Eesa did not find anywhere in the TERMS AND CONDITIONS about deposit not being recovered, he told us he did not know and was unaware of the policies. He handed us a business card for yourself and told us he could not help us with the refund until cleared by a Manager above him.

I understand that a Multi Million company is regulated and I do not want to go through the financial ombudsman and also receive bad Press over a 1000 deposit.
I hope the above is all clear, I would just like my deposit returned on the basis of mis sold services and misleading information.
Today I have spoken to TOM FAUGHAN, Eesa and Macy May’s manager and he acknowledged the issues and tried to rectify the problems by removing the additional charges but at this point I had lost Trust in the company. The worst thing is that he knows that I had been lied to regarding the deposit and does not want me to refund when the car which is not even made and due to arrive in end of September.
Regards,
Shelina Ullah

Poor service lazy staff complete rip off. the worst dealership I’ve ever been in

Bought a used approved vehicle off these sharks
After around two months have not fixed or attempted to fix any faults
We first found.
Seriously doubt whether they check the vehicle before hand over
The salesman was a pure maverick
Tried to charge us £350 for a spare key they had,
Phoned them so many times , lies lies lies and false promises
These act more like Del Boy than an authorised main dealership
Still owe us money
This was St Albans branch or was it ranch complete cowboys we found

If you are interested in buying Lexus please buy from another dealership. The sales team is unreliable and not interested in business. They buy you same car at higher price and poor customer service. I have tried them few times and will not buy car from them again.