Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful canvas
Beautiful canvas, extremely quick delivery and packaged brilliantly. Customer service is second to none, I emailed to enquire about a fast delivery and was kept uptodate by Georgia and delivery was exactly as she said. Will use Stevensons again for sure
December 3, 2024
Reply from Stevensons Furniture
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your beautiful canvas and the speed of delivery.
Our team always strive to provide the best service possible, and it’s fantastic to know she kept you well informed and delivered on your expectations.
We truly appreciate your kind words and look forward to serving you again in the future!
Beautiful showroom
Beautiful showroom, very helpful lady showed my husband & I everything available for our budget.
Communication was excellent.
December 9, 2024
Reply from Stevensons Furniture
Thank you for your lovely review! We're thrilled to hear you enjoyed your experience in our showroom and found our team helpful. It's great to know we could assist you in finding options within your budget. Excellent communication is something we strive for, and we're delighted it stood out to you.
Order not received order number not provided either
UPDATE 09/12/24
Hi,
This is still not resolved as I am yet to get a tracking number for my purchased item, this is exactly a week today I am yet to get any tracking details for my delivery. This is very far from being resolved.
Also I did send a live chat, if you want screenshots I can provide them to you.
I will like to have the tracking details. Thanks.
Hi,
I placed an order on 2nd of Dec on Monday, for a 100cm sunburst frame, did not get an email to that effect let alone a order number. I thought will hold on a bit to see if you will send the email or a delivery message. Today is Friday, I got nothing. All I got was an email to ask for a review of an order that I am yet to receive? I paid through my PayPal. I have tried chatting you guys on your website but I have no order number to track with.
December 2, 2024
Unprompted review
Reply from Stevensons Furniture
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you’ve experienced. Our confirmation emails are sent automatically, and I can see that one was sent at 12:05 PM on the day the order was placed. Additionally, a confirmation should have been sent via PayPal.
We understand how frustrating it can be not to receive timely updates. Unfortunately, these emails sometimes end up in junk or spam folders. To ensure you have it, I’ve resent the confirmation email to you.
While we didn’t receive a message on our live chat on Friday, I can see one came through today. I’m glad we’ve been able to connect and resolve the matter promptly. Please don’t hesitate to contact us if you have any further questions or concerns.
Kind regards
Stevensons
UPDATE 10.12.24
This issue has been resolved as per our live chat conversation yesterday, along with the email confirmation containing the tracking details. Please feel free to contact us directly if there are any further concerns, as we have not received additional communication from you regarding this matter outside of your Trustpilot review.
Staff was very welcoming and polite
Staff was very welcoming and polite, we felt they went the extra mile to help with what we was looking for and assisting us with delivery
November 23, 2024
Reply from Stevensons Furniture
Thank you for your kind words! We're so pleased to hear that you found our staff welcoming and polite. Going the extra mile to assist our customers is something we take pride in, and we're glad we could help you find what you were looking for and assist with delivery. We look forward to serving you again in the future!
Staff are welcoming and friendly…
Staff are welcoming and friendly without been pushy. There's some really nice furniture and accessories in the shop, a great place for quality products
November 9, 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience and appreciated both our staff and our range of quality products. Providing a welcoming environment without any pressure is very important to us. We look forward to welcoming you back soon.
Helpful assistant
Just popped in for a look at bedroom furniture. The gentleman who served us was very helpful and friendly.We left after buying a full set of bedroom furniture happy with our purchase
November 15, 2024
Reply from Stevensons Furniture
hank you for your lovely feedback! We're so glad to hear that your visit turned into a successful shopping experience. It's wonderful to know that the gentleman who assisted you was helpful and friendly. We hope you enjoy your new bedroom furniture, and we look forward to seeing you again!
Absolutely fabulous service from Tessa…
Absolutely fabulous service from Tessa in the furniture store , she was very knowledgeable and helpful and also extremely professional. Her customer service was excellent and we will definitely be happy to shop with her again
November 16, 2024
Reply from Stevensons Furniture
Thank you for your glowing review! We’re thrilled to hear about the fabulous service Tessa provided. Her knowledge, professionalism, and excellent customer care are truly appreciated. We’ll be sure to share your kind words with her. We look forward to welcoming you back to shop with us again soon
Lovely young lady explained all about…
Lovely young lady explained all about the remote control beds, I think they called her Clair? and the other lady. Both very helpful and really friendly…
November 9, 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We're delighted to hear that Claire provided you with such helpful and friendly service. We'll be sure to pass along your compliments to them. If you have any further questions we're always here to help.
The staff were very helpful and…
The staff were very helpful and knowledgeable. The products are first class.
November 15, 2024
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're thrilled to hear that our staff were able to assist you and provide the knowledge you needed. It's also great to know you’re pleased with the quality of our products. Your kind words mean a lot to us, and we hope to welcome you again soon!
Awaiting information
Information would have been handy thought I was getting my chair in 1 to 2 days but heard nothing I ended up contacting stevensons and asked for a call back which I never got. I chased up again and they were waiting for us to collect the item which was never the option. I was awaiting on free delivery, still waiting
No impress at the oment
November 8, 2024
Reply from Stevensons Furniture
Thank you for sharing your feedback. I’m sorry to hear about the experience you’ve had with your order—it’s certainly not the level of service we strive to provide.
I can see from your order the item you purchased is a Clearance item: Clearance items do require collection or a specific inquiry about delivery, as stated on our website and under the items descriptions so there is no confusion.
As a family-run business, we always strive to put our customers first, and we truly regret that your experience did not meet our usual standards. Your comments are valuable to us, and we will take your feedback on board to improve our processes and communication.
Stevensons is always a pleasure to…
Stevensons is always a pleasure to visit. Always a warm welcome from staff and good advice and guidance. Last visit I bought a sofa and they helped to get it to me at short notice and was very greatful of there efforts.
November 10, 2024
Reply from Stevensons Furniture
Thank you for your kind words! We’re delighted to hear that you enjoyed your experience at Stevensons and felt welcomed by our team. Providing helpful advice and ensuring a smooth shopping experience is always our goal, and we’re so glad we could assist with your sofa purchase. We’re thrilled that we could get it to you on short notice, and it’s wonderful to know our efforts made a difference. Thank you again for your feedback, and we look forward to welcoming you back soon!
Great service and really happy with the…
Great service and really happy with the product. Would recommend.
November 10, 2024
Reply from Stevensons Furniture
Thank you so much for your review! We're thrilled to hear you're happy with both the service and your purchase. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Lovely shop and even lovelier staff
Lovely shop and even lovelier staff. Great selection of all items, would furnish my whole house from here if I could!
November 1, 2024
Reply from Stevensons Furniture
Thank you for your wonderful review! We’re so glad you enjoyed our shop and the variety we offer. It’s especially rewarding to hear such kind words about our team—they work hard to make every visit enjoyable. We’d be thrilled to help furnish your whole house anytime! Looking forward to seeing you again soon!
Beautiful showroom and fantastic…
Beautiful showroom and fantastic quality furniture and accessories.
Staff are always so happy and helpful, nothing is to much trouble.
November 7, 2024
Reply from Stevensons Furniture
Thank you for your lovely feedback! We’re delighted that you enjoyed our showroom and found the quality of our furniture and accessories to your liking. Our team takes pride in being helpful and welcoming, so it’s wonderful to know that it made a positive impact on your visit. We look forward to welcoming you back soon!
Great selection of furnishings and all…
Great selection of furnishings and all staff very helpful
October 18, 2024
Reply from Stevensons Furniture
Thank you for your kind words! We're thrilled to hear that you enjoyed our selection and found our team helpful. Our goal is to make every customer feel welcome and well-supported while finding the perfect pieces for their space. We look forward to seeing you again soon!
Best regards,
Stevensons
Reply from Stevensons Furniture
Thank you for your kind words! We're glad to hear that our team was friendly and helpful during your visit. Providing great service is what we aim for every day. We look forward to seeing you again soon!
Really helpful and friendly
Really helpful and friendly, nothing was a problem. Great customer service thank you.
September 14, 2024
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, and that our team could provide the support you needed. Your satisfaction is our priority, and it’s always wonderful to know we hit the mark. Looking forward to serving you again—thank you for choosing us!
Customer service 10/10
October 11, 2024
Reply from Stevensons Furniture
Thank you so much! We're delighted to hear you enjoyed our customer service. Your feedback means a lot to us, and we’re here to help whenever you need.
Great experience great products and…
Great experience great products and well happy with the service would recommend
September 28, 2024
Reply from Stevensons Furniture
Thank you for the fantastic review! We’re thrilled that you had a great experience and are happy with our products and service. Your recommendation means the world to us—thank you for choosing us!
Very helpful when needed
Very helpful when needed , but not pushy so we didn't feel pressured. Some great items and all great quality.
October 14, 2024
Reply from Stevensons Furniture
Thank you for this wonderful review! We’re so pleased to hear about your positive experience and that our staff could help you find exactly what you were looking for. We always strive to provide a relaxed, personalised shopping experience, and it’s fantastic to know we met your expectations. Thank you for choosing Stevensons, and we look forward to welcoming you back!
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