Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... See more
Company replied
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Review summary
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Reviews shaping this summary
Sarah was extremely helpful throughout our process of buying furniture. They are also prepared to store the furniture until we move back to the UK. I would definitely recommend this company. The l... See more
Company replied
I love shopping at this family owned store. I like the quality and choice of products. The lady that served us was Carolyn, not at all pushy but informative when i asked for help. I went in to purchas... See more
Company replied
The customer service experience was warm and friendly. Very helpful staff and you were made to feel a valued customer. Very informative and knowledgeable staff. Even got a champagne and cup of tea whi... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Upholstery Shop
Written by the company
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
Contact info
143-151 Cleethorpe Road, DN31 3AY, Grimsby, United Kingdom
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
Excellent
920 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
The sales person Tessa was very friendly and helpful without being pushy
February 5, 2025
Reply from Stevensons Furniture
Thank you for your kind feedback! We're glad to hear that Tessa was friendly and helpful while providing a relaxed experience. We truly appreciate your support and hope to welcome you again soon!
Excellent customer service
Went in to look at mattresses, spoke to Chloe who was fab, she was really helpful not pushy and gave us time to have a look, excellent customer service would highly recommend, I ended up buying a bed as well.
February 2, 2025
Reply from Stevensons Furniture
Thank you for your fantastic review! We're so pleased to hear that Chloe provided helpful and pressure-free service. It’s great that you found both a mattress and a bed that suited you! We truly appreciate your recommendation and look forward to seeing you again
Purchase of wardrobes
Carolyn who will dealt with couldn't have been more helpful. She was very knowledgeable and showed us a comprehensible range of their products
February 1, 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that Carolyn provided such helpful and knowledgeable service. We'll be sure to pass along your compliments to her. We appreciate your support and hope to see you again soon!
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're so pleased to hear that our staff were helpful. We appreciate your support and look forward to welcoming you again!
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you found our team both helpful and knowledgeable. We hope to see you again soon!
Took payment and then could not supply
Took payment and then could not supply. They issued a refund but informed me their supplier could not supply the item. I ordered believing it was something they stocked. Very disappointing
January 31, 2025
Reply from Stevensons Furniture
We're really sorry to hear about your experience and sincerely apologise for the inconvenience caused. We understand how frustrating it must have been to order something online you believed was in stock, only to find out it wasn't available. Your feedback is valuable to us, and we'll work on improving our communication about product availability. We hope you'll give us another chance in the future
Friendly Staff quality products
Really friendly helpful staff, they don’t put any pressure on you in the showroom to purchase an item and let you browse at your leisure. We’ve used this store for years and have always rated their quality of products and customer service.
January 20, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had consistently positive experiences with us over the years. Our team takes great pride in providing a relaxed, pressure-free environment where you can browse comfortably, and it’s lovely to know this has made a difference for you.
We truly appreciate your loyalty and support, and we look forward to welcoming you back to the store again soon.
Happy customer
After purchasing a mattress base and matching headboard previously we decided to go look again for other bedrooms in the house. Carolyn has always been such a great help and very knowledgeable very polite and patient and we are happy to have made another purchase. Looking forward to delivery. Thank you
February 1, 2025
Unprompted review
Reply from Stevensons Furniture
hank you so much for your kind words and for choosing us again for your bedroom furniture. We’re delighted to hear that Carolyn provided you with such excellent service—she truly is an asset to our team. We’ll be sure to pass along your lovely feedback to her.
We hope you enjoy your new purchase, and we look forward to serving you again in the future. If you need anything before your delivery, please don’t hesitate to get in touch.
Warm regards,
Friendly, efficient, very impressive
Very impressed with the number of staff for a Sunday. Chloe who helped us was very polite efficient and friendly. No rush for the sale but there to help.
January 26, 2025
Reply from Stevensons Furniture
Thank you for your kind review! We're so glad to hear you were impressed with our team, especially Chloe, who made sure you had a helpful and stress-free experience. We pride ourselves on offering service without the rush, and it’s great to know it made an impact. We hope to assist you again soon!
Great service from Chloe and Josh
Great service from Chloe and Josh. Informative but with none pressurised sale procedures. Happy to come back and purchase further quality furniture from Stevensons.
January 26, 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We’re thrilled to hear that Chloe and Josh provided you with informative and pressure-free service. It’s wonderful to know you’re happy with your experience, and we’d love to welcome you back for any future furniture needs. We appreciate your trust in Stevensons
Excellent range of products
Excellent range of products. Loads of choice and customer service brilliant. Very helpful without being over bearing.
January 25, 2025
Reply from Stevensons Furniture
Thank you for your great review! We're delighted that you enjoyed our product range and found plenty of choice. It’s fantastic to hear that our team was helpful without being overbearing—that’s exactly the balance we aim for! We appreciate your support and look forward to assisting you again in the future
Excellent service
We have been looking for a while to find a Kingsize bed, we visited the shop and Chloe was so helpful. The service and knowledge were excellent and we knew exactly what we wanted and they found us the base and headboard. (no mattress needed). The price was excellent value for money and we cannot wait to take delivery.
January 25, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your lovely review! We're so glad to hear that Chloe was able to assist you in finding the perfect king-size bed. Providing excellent service and guidance is what we strive for, and it's wonderful to know you had such a positive experience. We truly appreciate your kind words and your support—enjoy your new bed when it arrives!
Side table
Ordered a side table.
Great communication and quick delivery - and the best price!!!!
January 16, 2025
Reply from Stevensons Furniture
Thank you for your fantastic review! We're so pleased to hear you were happy with the communication, speedy delivery, and great pricing. We appreciate your support and hope you enjoy your new side table
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that you found our team obliging and helpful. Providing great service is always our priority, and your feedback means a lot to us. If you ever need anything else, we’re always happy to assist!
Great stock and lovely sales staff!
With a great selection of furniture and decorative furnishings to suit most budgets we have been coming back for 20years due to their excellent customer service.
Tessa was incredibly knowledgeable,helpful and attentive but was the least pushy salesperson we have dealt with in a long time, an absolute pleasure! We cannot wait for our new settee and will be back!
January 20, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you so much for your kind words and for being a loyal customer over the past 20 years! We’re delighted to hear that our selection and customer service continue to meet your expectations.
We’re especially thrilled that Tessa provided you with such a positive experience—your feedback truly means a lot to us. We can’t wait for you to enjoy your new settee and look forward to welcoming you back again soon!
Good experience
Visited Stevensons Furniture twice to look at a recliner sofa. Was attended to by Dave who remembered my friend and I had been in the store before. Was very helpful, informative and patient, I didn't feel rushed at all while making a decision.
January 17, 2025
Reply from Stevensons Furniture
Thank you for taking the time to share your experience! We're delighted to hear that Dave provided helpful and attentive service during your visits. Our goal is to ensure every customer feels comfortable and well-informed when making important decisions, and we're glad you didn't feel rushed. We truly appreciate your support and look forward to assisting you again in the future!
Lovely helpful people who were all…
Lovely helpful people who were all willing to help and advise us. Some excellent furniture at competitive prices. Will definitely shop here again thanks
January 17, 2025
Reply from Stevensons Furniture
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you and that you found our furniture and prices to your liking. We truly appreciate your feedback and look forward to welcoming you back for your next shopping experience. Thanks again!
Always get good service from a…
Always get good service from a knowledgeable team. A wide range of products at prices to suit everyone.
January 8, 2025
Reply from Stevensons Furniture
Thank you for your fantastic feedback! We're thrilled to hear that you've consistently received great service from our knowledgeable team. It's our goal to offer a wide range of quality products at prices that suit everyone, and we truly appreciate your continued support. We look forward to serving you again soon!
The lady that looked after us was very…
The lady that looked after us was very helpful
January 18, 2025
Reply from Stevensons Furniture
Thank you for your kind words! We're delighted to hear that our team member was helpful during your visit. Providing excellent service is our top priority, and it's wonderful to know we met your expectations. We appreciate your support and hope to assist you again in the future!
Kitchen Stools
We purchased some new kitchen stools from here last week. Our sales assistant Josh was very welcoming and helpful, we wouldn’t hesitate to recommend this company and have used them before.
January 15, 2025
Unprompted review
Reply from Stevensons Furniture
Thank you for your wonderful feedback! We're so pleased to hear that you had a great experience with Josh and that you're happy with your new kitchen stools. Your recommendation means a lot to us, and we're thrilled to have had the opportunity to assist you again. If you need anything in the future, we’re always here to help. Thanks for your continued support!
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