Stewart Golf Reviews 

2,303
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional service and support received, often describing it as second to none and exemplary. Many highlight the staff's politeness, professionalism, and helpfulness, making interactions pleasant and efficient. People are delighted with their products, noting the high standard, quality build, and how items return looking brand new after service. However, some customers also noted issues with product reliability and quality, experiencing trolleys that broke down or had faulty components like batteries. A few other people also felt that customer service could be poor, citing difficulties getting responses, slow follow-ups, or unhelpful interactions regarding repairs and spare parts.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing significant... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and efficiency of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the high standard,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent and... See more

Staff

Customers had positive experiences with staff, praising their competence, understanding, and helpfulness in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... See more

Company replied

Rated 5 out of 5 stars

Superb advice and service Required some parts for my X9 Follow, Some were listed as spare parts but a couple of smaller obscure bits were also required. A quick chat with the lady at Stewart who ans... See more

Company replied

Rated 5 out of 5 stars

On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice. I was informed of different options available to me regarding my q follow a... See more

Company replied

Rated 5 out of 5 stars

Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest. The teams video was an added f... See more

Company replied


Company details

  1. Golf Cart Dealer
  2. Golf Club
  3. Golf Driving Range
  4. Golf shop
  5. Sporting Goods Store
  6. Sportswear Store

About Stewart Golf

Written by the company



Golf Trolleys Service Packages Our Story Contact Us

About Stewart Golf

When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.

Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.

Changing How The World Plays Golf

In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.

Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(2,303)

92 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent service and turn round time…

Excellent service and turn round time for spares. BUT BUT BUT. The design of the X7 trolley is flawed and the handle parts should last a lot longer.

November 7, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Thanks John and the handle parts bear no load: pressing down on the handle is never needed - move left/right to steer and just pull back to raise the front wheels.

Rated 5 out of 5 stars

YOU GET WHAT YOU PAY FOR..

YOU GET WHAT YOU PAY FOR..
5 Star service had my Q follow serviced last week had a couple of things that needed replacing expecting a phone to say you owe xyz and everything replaced free as they were upgrade parts.
Can't imagine many companies doing this now days.
As for the trolley couldn't be without it.
Thank you Stewart Golf

October 18, 2024
Unprompted review
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Reply from Stewart Golf

It's true: you do, and we're really proud of what we do.

Rated 5 out of 5 stars

Excellent service from start to finish

Booked in trolley (x3) series dropping it off and within 2 hours my drive lugs were replaced FOC Brilliant even got a video of it working perfectly after the jobs were finished

October 21, 2024
Stewart Golf logo

Reply from Stewart Golf

Great to hear, Paul: and glad you like the video!

Rated 5 out of 5 stars

Remote control service

I send my remove control back for a service because there was a fault.The remote was returned in four days fully repaired. Great service and great product. Thanks

November 1, 2024
Unprompted review
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Reply from Stewart Golf

Awesome to hear, Scot: we are glad we could get you back on the course so quickly.

Rated 5 out of 5 stars

Quick service

Quick service

September 18, 2024
Stewart Golf logo

Reply from Stewart Golf

Thanks: we're happy you're happy with the turnaround time.

Rated 5 out of 5 stars

Best product out there with exceptional…

Best product out there with exceptional customer service...you will not be disappointed..repaired my Q series without any quibble and a few other issues at no cost and even paid the shipping both ways.
Great customer service breeds loyalty 👏.

October 14, 2024
Unprompted review
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Reply from Stewart Golf

That's so great to hear, Ravi: so happy you're a happy customer.

Rated 5 out of 5 stars

Replaced chassis without charge

I had a problem where the screws stripped that held the front wheels onto the chassis. I tried fixing it myself since my unit was out of warranty but they kept stripping out. I contacted Stewart and described the problem. I was prepared to pay for a new chassis but they agreed to not only repair it under their warranty program but also paid for shipping both ways. Great customer service.

October 28, 2024
Unprompted review
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Reply from Stewart Golf

Thanks Robert: we're really happy to have got you back on the course so quickly.

Rated 5 out of 5 stars

My X9 Follow handset stopped charging…

My X9 Follow handset stopped charging and I returned it for repair. The battery needed replacing, which was done, and the handset was tested and returned within two days. I received a video of the handset working with another trolley, and I was kept informed by customer service at each stage of the repair process.
I was a little dubious about the process, but it couldn't have been easier. EXCELLENT SERVICE!

October 22, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's exactly what we love to hear: exceling is what we strive for.

Rated 5 out of 5 stars

Q Follow Service

I found the office staff very helpful the service only took 4 days from sending the parcel off to its return.

October 23, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear: thankyou.

Rated 5 out of 5 stars

Stewart follow trolleys bring a new…dimension

Stewart follow trolleys bring a new dimension to a round of golf. Freedom to just enjoy your round and focus on your next shot.
The real plus point is the customer support from Stewart that is second to none. On the rare occasion they are needed they are there. No quibble and any problem swiftly sorted.

October 22, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Thanks, John: Follow is just he greatest way to play. So glad you are happy with our customer care: it means a lot to us.

Rated 5 out of 5 stars

Love my Stewart Q trolley and how the company stands behind product when repairs are needed.

I bought Stewart Q Trolley with follow feature Dec 2022 and have loved it as it allows me to walk the golf course saving my back and legs as the round wears on. Recently I encountered a couple issues that needed repair. Working with Stewart Team was great. They were super responsive. The trolley needed to be shipped back for needed repairs to top strap the ripped, top bracket that holds bag in place was compromised and the battery terminals on cart were damaged (likely user error to gently insert the battery). Though the unit was still in the warranty period Stewart covered all shipping expenses in my sending the unit to them and their shipping it back to me which was a nice surprise as the shipping with such a heavy unit had to be considerable. They did all the needed repairs within a week of receipt, tested the unit after the repairs and sent me a video of the unit working properly so I could see it working properly again. All shipping handled by UPS. I had the unit back within two weeks and they could not have been more accommodating. The new top strap they used in repair is superior to the original and I don’t foresee similar issues happening. Overall I am really happy with my Stewart Q trolley and highly recommend the company and their product. Love how they stood behind their product.

October 1, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Thanks so much for taking the time to review us, Glenn: and we're really happy that you're so happy. We try to work as hard on caring for our customers as we do on making our trolleys: getting you back on the course as quickly as possible will always be our main aim.

Rated 5 out of 5 stars

Great as always

Responsive, reactive and more importantly, friendly and accommodating. Have used Stewart Golf trolleys for the last 15 years and their customer service is always second to none. Quality products, Quality company!

October 9, 2024
Unprompted review
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Reply from Stewart Golf

Thanks so much for reviewing us, Chris. We try to be the best we can be when it comes to service and it's great to hear when we succeed.

Rated 5 out of 5 stars

Q Follow Carbon

Felt compelled to write a review about my new Q follow Carbon. It is an amazing piece of equipment my first round was on a wet muddy day on a course with steep grass inclines & hills. It never once clogged up with mud, got stuck or failed to follow me. It made my round so much easier and stress free in the poor conditions.

October 4, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's exactly the plan, Chris! It's a great experience - and we're really happy that you're so happy with it.

Rated 5 out of 5 stars

Great service throughout the online…

Great service throughout the online transaction, Stewart customer service are prompt and responsive via email, however I still do prefer to speak to people. Most importantly I love my new Q Follow which is very well complimented with the Nero Bag.

September 16, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's great to hear: thanks so much for taking the time to review us - we really appreciate it.

Rated 5 out of 5 stars

Follow On trolley service

Excellent service from first contact to getting my Follow On serviced and returned.
Kept in touch all the way through from collection to receipt, amazing staff and first class service.

October 3, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Great to her, Neil: we take a lot of pride in our customer care and service.

Rated 5 out of 5 stars

Once I found how to contact Stewart USA…

Once I found how to contact Stewart USA for service, I found the personnel EXTREMELY helpful and responsive to my service needs. Reasonable service fees, too. Thank you, Stewart Golf USA!!

September 16, 2024
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Brilliant news: great to hear.

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