Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb advice and service Required some parts for my X9 Follow, Some were listed as spare parts but a couple of smaller obscure bits were also required. A quick chat with the lady at Stewart who ans... See more
Company replied
On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice. I was informed of different options available to me regarding my q follow a... See more
Company replied
Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest. The teams video was an added f... See more
Company replied
Company details
About Stewart Golf
Written by the company
Golf Trolleys
Service Packages
Our Story
Contact Us
About Stewart Golf
When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.
Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.
Changing How The World Plays Golf
In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.
Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.
Contact info
Edison Close, Waterwells Business Park, GL2 2FN, Quedgeley, Gloucester, United Kingdom
- 0333 800 1818
- info@stewartgolf.com
- stewartgolf.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Follow does not always follow
I bought the Follow and there is no doubt that it is well made, but I have used it three times and on each occasion it has stopped following, which was the reason for purchase. The helpdesk at Stewart gave me some generic reasons for this but did not seem interested in finding out why.
June 23, 2025
Unprompted review
Reply from Stewart Golf
Thank you for leaving a review, and we apologise for the delayed response.
We’re sorry to hear you’ve had issues with the Follow function, as that’s clearly not the experience we want you to have. If you’re still experiencing any problems, we’d encourage you to contact our Customer Care team via the support form so they can look into this in more detail and work with you to resolve it.
Reply from Stewart Golf
Thanks for leaving a review, it's great to hear everything was straightforward and your order arrived quickly.
I was kept informed throughout the…
I was kept informed throughout the purchase, from the actual buying to the delivery.
June 9, 2025
Reply from Stewart Golf
Thanks for leaving a review, it'sgreat to hear you were kept informed from purchase right through to delivery.
Love the Q Follow carbon trolley
Love the Q Follow carbon trolley, looks amazing and a doddle to use. Delivery and service perfect.
June 9, 2025
Reply from Stewart Golf
Many thanks for leaving a review, it's great to hear you’re loving your Q Follow Carbon. We’re delighted it’s been easy to use and that delivery and service were spot-on.
Horrible repair service for Stewart XX trolley
First of all , it was impossible to speak to a representative even though I left my number twice.
My emails never addressed my issues and it was like English wasn't understood.
After 3 weeks without my trolley working, I was finally offered to either fix my remote ($75) or purchase a new one. I obviously elected to have it fixed for $75. However there was no address to send the remote after purchasing, so I went online to try to find what I thought was the correct address to send it to. After mailing to UPS, I was finally given an address which was different than the one I sent it to. Stewart could never find my remote I sent.
Exasperated, I said I'd buy a new remote (either $250 or $350) which I did.
I was finally shipped a new one that works fine. I think they finally refunded the $75 repair that I never received.
Not having my trolley for 5 weeks, I had to rent a cart for $20 each time I played or push a cart. I'm 80 years old and play golf 5 x week. Needless to say this was a large unnecessary expense.
Honestly, this is the worst customer service I've ever had. I've owned 3 Stewart golf trolleys at $3000 each. I love their units when they work, but customer service has gone out the window.
I could never go through such a horrible experience like that again.
Constructively, I hope they'll put more resources into taking care of their clients and less on marketing that I seem to receive daily.
June 19, 2025
Unprompted review
Reply from Stewart Golf
Thanks for leaving a review, we’re very sorry to hear about the experience you’ve described, and we completely understand how frustrating this must have been, especially given how often you play and how long you’ve been a loyal Stewart customer.
This is certainly not the level of service we aim to provide, and clearly things did not go as they should with communication, the remote repair process, or the address confusion. We appreciate you sharing the details, and we’ll be reviewing this internally to make sure situations like this don’t happen again.
If there’s anything still unresolved, or if we can support you further in any way, please reach out to our Customer Care team.
Not What I Was Hoping For, or Expecting
I was expecting an upgrade from my MotoCaddy M7 remote, but my Q follow is disappointing. It is clunky, the releases on the trolley for assembly and the battery are really stiff and often stick. The stability of the trolley is worse than the M7 and for the money, it is not a good purchase. I’d go with the Moto Caddy if given the choice.
June 3, 2025
Unprompted review
Reply from Stewart Golf
Thanks for leaving a review, we’re sorry to hear your Q Follow hasn’t met your expectations, especially coming from another remote trolley.
The stiffness you’re experiencing with the latches and battery isn’t typical, and the stability concerns certainly shouldn’t be part of your experience. We’d really like the chance to take a look at your trolley, as these sound like issues we can resolve for you.
If you get in touch with our Customer Care team, they’ll be happy to help and ensure the trolley performs the way it should.
Best in class Trolley & World Class customer service
Stewart Vertx remote is an incredible trolley and when it started to have charging issues I feared a lengthy period going back to carrying. Carlie from Stewart provided outstanding comms and resolved the issue within a matter of days. World Class Trolley, World Class Customer Service.
June 17, 2025
Unprompted review
Reply from Stewart Golf
Many thanks for leaving a review, we’re delighted to hear how much you’re enjoying your VERTX Remote, and it’s great to know Carlie was able to get everything sorted for you so quickly. We’ll be sure to pass your kind words on to her.
The Trolley seems to work ok
The Trolley seems to work ok, however my issue is with the umbrella holder. It's very poor quality and doesn't work. the slightest breeze caused the bungee to snap and had me chasing me umbrella down the fairway... I have attempted to contact customer services but they fail to reply???
June 10, 2025
Unprompted review
Reply from Stewart Golf
Thanks for sharing your review. We’re sorry to hear you had issues with the umbrella holder and that you struggled to get a response at the time. If you’re still experiencing any problems, please reach out to our Customer Care team via the support form on our website and they’ll be happy to help. https://stewartgolf.zendesk.com/hc/en-gb/requests/new
Great experience dealing with Stewart…
Great experience dealing with Stewart no drama. Kept informed regarding delivery
May 1, 2025
Unprompted review
Reply from Stewart Golf
Thanks for leaving a review, it's great to hear everything went smoothly and you were kept well informed throughout.
Amazing trolly making golf easier and…
Amazing trolly making golf easier and more fun, only downside is trying to release the battery as the release catch is not say to use
June 3, 2025
Unprompted review
Reply from Stewart Golf
Thanks for leaving a review, great to hear the trolley is making your rounds easier and more enjoyable.
We’re sorry to hear the battery release catch hasn’t been the easiest to use. If you’d like, our Customer Care team can take a quick look or offer a few tips to make it simpler. Just let us know and we’ll be happy to help.
Amazing Trolley and customer service.
Amazing Trolley and customer service.
my qfollow had a premium service after over 3 years of use. it came back like a new trolley. all new parts and shiney clean :)
highly recommend 6 stars if i could
May 29, 2025
Unprompted review
Reply from Stewart Golf
Many thanks for leaving a review, we’re delighted to hear your Q Follow came back from its Premium Service feeling like new. Our team will be thrilled with your feedback, we really appreciate the recommendation!
Good service price to much for a bit of…
Good service price to much for a bit of rubber delivery cost extortionate.
May 19, 2025
Reply from Stewart Golf
Thank you for your review and feedback. We’re glad the service met your expectations, but we're sorry to hear you felt the price and delivery costs were too high. We’re always reviewing our pricing and shipping options, so your comments are genuinely appreciated.
Robot to human contact was difficult
I wanted to speak to a human being, but the robot kept me going in circles. Finally I got through and the agent at SG was able to sort out my query for replacement hinges for the main handle that were snapped.
May 19, 2025
Reply from Stewart Golf
Thank you for your review, our chat bot has been implemented to assist customers more efficiently but we appreciate your feedback here. Kind regards.
Stewart Golf Carts - Stay AWAY!
Absolutely atrocious company. Paid $3,000 for their flagship electric cart. Less than 7 rounds in and they confirm that a LACK OF CHARGING has led to a blown battery. $450 to replace. How does NOT charging a battery result in it blowing up? Paid them two weeks ago for new battery, still not shipped. Promised response after response and heard nothing. MONTHS of conversation and complaints with their customer service folks has resulted in nothing. Stay away. Absolute disgrace.
May 19, 2025
Unprompted review
Reply from Stewart Golf
Hi Ian, we would like to sincerely apologize for the customer experience you have received from us here. We hold ourselves to an extremely high level of Customer Care, but I can see that we have fallen short of our usual high standards here. As a gesture of goodwill, we have refunded the total order amount for your replacement battery. This battery has since been dispatched and tracking shows this is due to arrive with you on Saturday 31st May. This issue you experienced with your battery was due to the battery falling into a 'deep sleep' due to lack of use, and as this was outside of your warranty a replacement was therefore required. Once again, we would like to apologize for your experience here, but we hope you are able to get back out onto the course very soon with your Stewart electric cart. Best regards
Absolutely delighted with my follow me…
Absolutely delighted with my follow me trolley. Very pleased with how it performs and the battery life is exceptional. Makes you feel as if you have your own caddy looking after your clubs ⭐️⭐️⭐️⭐️⭐️
May 25, 2025
Unprompted review
Reply from Stewart Golf
Thats brilliant to hear. Many thanks for the review.
Don’t wait to buy this trolley…just do it. You’ll be glad you did.
Been wanting to purchase this trolley for some time and now that I have, I wonder why I didn’t do it sooner.
A fantastic piece of equipment that has helped give me the extra bit of energy that I need to complete 18 holes with ease.
May 1, 2025
Unprompted review
Reply from Stewart Golf
Thats fantastic to hear! Thank you so much for the review.
Makes golf easier
Still getting used to this great bit of kit. Makes golf even easier.
May 24, 2025
Unprompted review
Reply from Stewart Golf
Thats good to hear your getting used to it. Thanks so much for the review.
Absolutely fantastic experience with…
Absolutely fantastic experience with the team. Carlie was particularly very helpful. I mistakenly ordered wrong box for my trolley but they still went above and beyond to help me. The speed of service was so good. I had my trolley returned in the same week!
May 23, 2025
Unprompted review
Reply from Stewart Golf
Thats excellent to hear! Thank you so much for leaving a review.
Great company and great Trolley
Great company and great Trolley. I have had Powakaddy and Motocaddy electric trollies in the past and Stewart Follow Q is by far the best
May 24, 2025
Unprompted review
Reply from Stewart Golf
Thats great to hear, thanks so much for reviewing us.
Over the last few weeks the trolley has…
Over the last few weeks the trolley has been boom, saving loads of energy with the remote hand set and ease of use,
Very impressive in these early days
May 21, 2025
Unprompted review
Reply from Stewart Golf
Thats great to hear, thank you so much for the review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.