Stewart Golf Reviews 

2,303
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional service and support received, often describing it as second to none and exemplary. Many highlight the staff's politeness, professionalism, and helpfulness, making interactions pleasant and efficient. People are delighted with their products, noting the high standard, quality build, and how items return looking brand new after service. However, some customers also noted issues with product reliability and quality, experiencing trolleys that broke down or had faulty components like batteries. A few other people also felt that customer service could be poor, citing difficulties getting responses, slow follow-ups, or unhelpful interactions regarding repairs and spare parts.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing significant... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and efficiency of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the high standard,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting excellent and... See more

Staff

Customers had positive experiences with staff, praising their competence, understanding, and helpfulness in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Stewart Service Team have repaired my Q Follow handset which has been temperamental since first acquired, carrying / changing actions from those instructed. Video provided showing instructions on Tes... See more

Company replied

Rated 5 out of 5 stars

Superb advice and service Required some parts for my X9 Follow, Some were listed as spare parts but a couple of smaller obscure bits were also required. A quick chat with the lady at Stewart who ans... See more

Company replied

Rated 5 out of 5 stars

On my entry into the building I was greated and made to feel welcome in a lovely way and offered a drink of my choice. I was informed of different options available to me regarding my q follow a... See more

Company replied

Rated 5 out of 5 stars

Excellent service support from the team, I was kept fully informed of progress the overall timeline was extremely short which gets me back onto the golf course soonest. The teams video was an added f... See more

Company replied


Company details

  1. Golf Cart Dealer
  2. Golf Club
  3. Golf Driving Range
  4. Golf shop
  5. Sporting Goods Store
  6. Sportswear Store

About Stewart Golf

Written by the company



Golf Trolleys Service Packages Our Story Contact Us

About Stewart Golf

When you choose to play with a Stewart Golf trolley, you're not just choosing another piece of equipment, you're choosing Great British manufacturing; over 20 years of market leading innovation; game-changing technology and a dedicated UK-based Customer Care centre.

Nestled in the idyllic Cotswolds in the South West of England, every Stewart Golf trolley is meticulously built by hand right here at our Great British headquarters, before being shipped to over 45 countries worldwide.

Changing How The World Plays Golf

In October 2003, Stewart Golf launched the X1 Remote. The world's first electric golf trolley developed specifically for remote control use.

Fast forward 20 years and this core concept - that golf should be played with zero ties to your equipment, so you can fully appreciate your surroundings and focus entirely on your game - still guides us. The introduction of Follow technology in 2014 set Stewart Golf apart from the crowd, fast becoming known in the golf industry as The Leader In Follow. This technology offers golfers everywhere a unique hands-free experience, allowing them to completely disconnect from their equipment, focus on their game and save energy for when it matters most.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(2,303)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

Glad for the New X10 Follow

It started difficult. I wanted to get my X7 Stewart trolley repaired and sent it to Stewart USA. However, the repairs were too expensive for the life of the trolley. So, I decided to buy a new X10 Follow.

I always loved walking with my X7, which is why I wanted to repair it. My new X10 is awesome and better. I am very happy with my trolley and everything worked out great. Thank you.

January 28, 2025
Unprompted review
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Reply from Stewart Golf

Really happy that things worked out so well: glad you are loving the X10.

Rated 1 out of 5 stars

Stewart Golf Q Follow trolley: nuanced, unreliable, poor support = complete waste of money

I shelled out £2k to buy a Stewart Golf Q Follow trolley. 2 weeks later I realised that it's a complete waste of money.

The trolley worked for a week and then broke. It just juddered on the spot. I spent hours trying to work out what the issue was but with no luck, it would appear that one of the motors had broken after 2 rounds. I emailed their support with the details of the issue, offering a couple of videos to show the issue. A day later I received a reply asking for the videos, which I sent to them immediately. 2 days later still no response. Not the level of support I was expecting for a £2k trolley!

When it worked (for 2 rounds!) I found it nuanced - not intuitive. I read the manual a couple of times to work things out. I almost felt I was wrestling with the trolley to unlock it and get my bag on it. V different to the Powakaddy I (stupidly) sold on delivery of my Stewart trolley.

The "app" never connected to the battery, I gave up on that as well.

So I've emailed and told them to pick it up and refund me. Thank god for the 30 day guarantee.

Save your money and your time - steer well clear of Stewart. I like the Stewart Golf "follow" idea, shame it's packaged up in that piece of s**t. AVOID!

March 26, 2025
Unprompted review
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Reply from Stewart Golf

We're really sorry the Q Follow didn't work out for you, Duncan. As we said multiple times in our discussions with you, we're always happy to do whatever we can to help customers with their issues - I'm sorry we weren't able to with yours.

Rated 1 out of 5 stars

I have owned a Q Series Trolley since…2021

I have owned a Q Series Trolley since they were first launched. Whist I have had many problems with the trolley (including it actually snapping into two pieces), the Customer Sevice has always been good enough to fix the problems. Although having to send the trolley back at least twice each year for repairs is annoying.
This time, 1 of the motors is broken. fortunately, I still have a warranty on the trolley. I notified Stewart on Monday but having sent 3 chase emails yesterday and today, and a further 3 vm’s today, I am nowhere nearer arranging for my trolley to be returned for repair. I’ve got to be honest, I’ve lost all faith in both Stewart Golf and the Trolley. The other 3 members of my regular 4 ball all have Motokaddy Remote Trollies and not one of them has ever had a problem. Ill be paying for a rental trolley this weekend, whilst they can all have a laugh at my expense

March 24, 2025
Unprompted review
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Reply from Stewart Golf

We're really sorry that you've had this experience, John. We'll get our customer care team onto it straight away.

Rated 5 out of 5 stars

Great Customer Service Team!

After buying several Stewart Q Follows for our family and loving them, I purchased a 4th one that had an issue. On several occasions the battery died before completing the round. Stewart's customer service team asked me to send the battery back for testing. The testing showed that the battery was charging properly so Stewart agreed to take back the trolly and refund my money or provide a replacement at no cost. While Stewart was obligated to do so under its warranty, the degree its customer service team bent over backwards to reduce my inconvenience was surprising. They were in touch with me daily regarding the return and in addition to making it easy to return through UPS, they delivered a brand new Q-follow to my door within one week of receiving my returned trolly. Great customer service!

March 11, 2025
Unprompted review
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Reply from Stewart Golf

That's great to hear, Peter. Thanks so much for taking the time to review us, and keep enjoying your Q Follow!

Rated 5 out of 5 stars

Excellent service and support from Stewart Golf.

Experienced a problem with Winter wheel for Q Follow trolley and wheel was replaced within 24 hours. Online customer service were excellent and they seem to have autonomy to make decisions very quickly. Well done Stewart Golf.

March 7, 2025
Unprompted review
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Reply from Stewart Golf

Thanks: it's exactly what we like to hear.

Rated 4 out of 5 stars

Battery Issue new Q Series Follow Cart

Had a battery issue with brand new Stewart Q Follow buggy, Spoke to head office Sydney and their Tech.

Nothing was too much trouble to resolve the problem.

A new battery was express couried to me within 2 days, the battery fixed the problem.

Great service from the Tech and Service Department.

The Q Series Follow now works a treat and is saving me energy during my golf round.

Thank You Stewart Golf Australia, highly recommended your product.

February 27, 2025
Unprompted review
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Reply from Stewart Golf

That's awesome, Scott: really pleased that we were able to help you out so quickly.

Rated 5 out of 5 stars

My issue was dealt with quickly and…

My issue was dealt with quickly and efficiently and my slightly awkward delivery arrangement was readily and cheerfully accommodated.

February 17, 2025
Stewart Golf logo

Reply from Stewart Golf

Thanks so much for the review, Nick. Really happy that you're so happy.

Rated 5 out of 5 stars

A simple email

A simple email to Stewart golf made my decision very easy after initially deliberating for some time. A big thank you to Carlie- The turn around fron order to delivery was exceptional approx 24 hrs. And now I'm a proud owner of a Q follow.

February 17, 2025
Stewart Golf logo

Reply from Stewart Golf

That's great to hear, Andrew: we know you're going to love your Q Follow journey.

Rated 1 out of 5 stars

This company is a joke

This company is a joke! I've had two R1'S trolleys and both with the same fault. I left one outside after I got back from golf for a few days because it was raining. It actually seized up. The frame would not open at all. The second trolley had exactly the same fault. I went to get it out of the shed after the winter period and it had also seized up. Aftercare is about as good as these JOKE trolleys. A very poor company ! I will never buy anything from these muppets, they offered me 10% off my next trolley. It's laughable really. My suggestion to you all is to pick a real brand like Powakaddy or Motocaddy. Stay away from Stewart Golf at all costs.

August 22, 2024
Unprompted review
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Reply from Stewart Golf

We're really sorry that you've had this experience, Wayne. Taking good care of your trolley and making sure it was 100% clean and dirt-free before not using it for an extended period of time would always be our advice

Rated 5 out of 5 stars

So far so great!

Used once. Cart is great :) still winter here in CO but really looking forward to using this summer !

February 5, 2025
Unprompted review
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Reply from Stewart Golf

Love that you're loving it!

Rated 5 out of 5 stars

Stewart Golf - Brilliant Service

I recently returned my Stewart Golf, Q Follow trolley for a full service. The trolley was ready 2 days after I dropped it off. I purchased the trolley 3 years ago from Stewart golf direct. The after care service has been outstanding. My trolley has come back with loads of parts being replaced and upgraded to the latest spec all part of the service package with no extras to pay. My trolley now looks brand new. Fantastic customer service and they have gone way above my expectations. Well done Stewart Golf brilliant service Carlie and Luke were fantastic.

February 24, 2025
Unprompted review
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Reply from Stewart Golf

Thanks so much for taking the time to review us, Ian. We're really proud of our customer care and glad that you have had such a great experience.

Rated 5 out of 5 stars

Q follow service.

Easy and seamless support with Q follow service - clear instructions, timely updates and very quick turnaround. Very happy

February 18, 2025
Unprompted review
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Reply from Stewart Golf

Thanks, John: really happy that you're so happy.

Rated 5 out of 5 stars

Stewart Golf

Stewart Golf. Absolutely World Class Customer Service!

February 18, 2025
Unprompted review
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Reply from Stewart Golf

That's so great to hear, John: it's what we aim for every day.

Rated 5 out of 5 stars

Excellent customer service as always…

Excellent customer service as always from Stewart.
The trollies are certainly not cheap however I would rate them as the best on the market and their after sales service is superb.
Sent my Trolley back for a service, had a few issues with it.
It was returned to me in only a few days with lots of new parts fitted all included in the service price.

February 19, 2025
Unprompted review
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Reply from Stewart Golf

Thanks, Lee: "superb" is the aim for us. Really happy that you're happy.

Rated 5 out of 5 stars

Love my VERTX

First time with an electric buggy and I am really impressed with how easy my VERTX was to use. Love that you can walk and steer it or let it do its own thing and control it with the remote. Also the SG golf phone app is great in letting you know what percentage is left on the battery! My home course is hilly in parts that gave me some soft tissue leg injuries. Having a VERTX has given me more energy at the end of each round so I no longer limp back to the carpark or for a few hours after golf.

February 16, 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

We agree, Mike: Vertx is just awesome, and more energy means better golf!

Rated 5 out of 5 stars

Extremely helpful.Quick

Extremely helpful.Quick, efficient and courteous.

February 6, 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

That's awesome to hear: thanks so much for taking the time to review us.

Rated 5 out of 5 stars

Great fun trolley

Great fun trolley
Does what it says on the box!
Follows everywhere

February 6, 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

Fun is what we want everyone to have playing golf!

Rated 5 out of 5 stars

Stewart Customer Service is fantastic

Customer Service is fantastic. They communicate great and fixed the problem fast. They are the best and high recommend the product.

February 4, 2025
Unprompted review
Stewart Golf logo

Reply from Stewart Golf

"Fantastic" is great to hear: thanks so much for taking the to share.

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