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Rated 3 out of 5 stars

Ordered 2 items, 1 yellow sweater and 1 lilac sweater received two different colour items. Although, when I rechecked the order confirmation, these colours were the ones stated, I am positively sure I... See more

Company replied

Rated 1 out of 5 stars

I am a Korean living in the US, so I used this site a lot. Because there are brands I used to buy when I was in Korea. At first, there was no problem because the delivery took about 2 weeks, but recen... See more

Company replied

Rated 5 out of 5 stars

All ready made 3 or 4 purchases. Good products, fast delivery, excellent communication with the staff members if there is problem. Just sad that there isn't gift or reward for fidelity 😁 Edit : My... See more

Company replied

Rated 5 out of 5 stars

Ordered from them a few times, always delivered the right things, good quality! delivery time can vary depending on the brand u buy from, as expected its coming from south korea so it wont be fast but... See more

Company replied

Company details

  1. Women's Clothing Store

Written by the company

Authentic Korean Fashion, cosmetics and face masks shipping worldwide


Contact info

3.8

Great

TrustScore 4 out of 5

211 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Good Quality Masks

The mask qualities are great, and as advertised. I ordered 2 masks and 1 extra pack of mask filter.

There were also no issues for the delivery, and the package arrived earlier than the estimated time stated. It was also a "signed for" package which i preferred, and it was delivered all the way to my doorstep (just to add, I live in Berlin).

June 1, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Maria,

Thank you for your feedback and your kind words.

We hope to see you soon on STHSWEET ❤

Rated 1 out of 5 stars

Something Sweet robbed me of my money

Something Sweet robbed me of my money, they've sent facemasks (during COVIC-19 Pandemic) via DHL and instructed them to leave them in a pickup point instead of shipping them to my apartment.

So, I cannot go outside to get the masks because of the pandemic and the fact that I don't have a mask (hence I ordered them from SMTHSWEET) and the DHL cannot do anything because they were instructed to leave them in a pick up point for no reason at all (this is the first time this happens to me with DHL - they sometime have ridiculous demands from senders like signing a package during a pandemic when social distancing measures are in place, but they usually can go around this rule if they can identify you via other means, e.g. a phone call).

DHL sent the masks back and Something Sweet representative tells me (in a very rude way) that I won't get a refund for them at all. Their reason is that "return fee is higher than the items value" which is not true (the original shipping cost was 25% of the item value).

Beware. I lost money because of these people failed to properly send the item, and I did not get the item I ordered. Nonsense.

May 27, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Dear Alexey Strelkov

Thank you for yourmessage. Please note that we never instructed DHL to leave the package at a pick up point. The only info we have from DHL is that they tried to contact you several time on the phone and by email to complete the customs clearance and that they could not reach you. We also informed you of the situation by emails several times and we did not hear back from you. The lockdown in Portugal had been eased for several weeks before so it looks like it was possible to pick up the package.

As already mentioned before the minimum return shipping fee is $40 USD which is higher than your order value.
Also please note that $8.99 USD is not the real shipping price, this is the discounted price we offer to our customers (we pay a higher price to DHL). We asked DHL to provide us with the details for the shipping cost of your order and shared it to you by email (it was $14.93 USD)

We cannot provide a full refund as we paid for the shipping and we did not get the products back (they were discarded by DHL).
We already offered you a partial refund, after receiving the reply from DHL but you did not get back to us to confirm whether you agreed to it. As you opened a dispute on the payment, we cannot issue the partial refund unless you change the requested amount yourself.

We're sorry you could not receive your masks but we did everything to assist you so you could receive it but as you did not take any action in time the package was considered as abandoned and discarded :(

You can still receive your partial refund if you change the amount on Paypal and let us know :)

Rated 5 out of 5 stars

Be Safe!

Love the beautiful style. It fits great! And great delivery! Faster than expected! Even to Europe (Belgium).

May 27, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Tille

Thank you for your feedback and your kind words.

We hope to see you soon on STHSWEET ❤

Rated 1 out of 5 stars

Overcharged :(

Upon making my purchase, I applied various discount codes to my basket. I checked out and payed the discounted value as I should have. However when my package arrived the marked value was that of the undiscounted price. This meant that I was severely overcharged customs duty by fault of sthsweet. I’m in the process of trying to reclaim my money but it has taken a lot of time and stress.

Clothes were decent although all the sleeves were too short in the tops. However I was happy with the quality of the skirts I ordered.

May 22, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Hannah

Thank you for reaching us out

We are sorry for the inconvenience and understand your frustration.

However please understand that for certain countries, we need to declare the real value of the items.

If you have specific requests regarding duties customs, we kindly advise you to reach our customer services.

Thank you of for your understanding,

Rated 5 out of 5 stars

Love !

This online store is fantastic. I received my items right away! And everything I got is exactly as seen on the website ; if not better !

May 21, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Nicki

Thank you for your kind feedback ❤

We hope to see you soon on STHSWEET :)

Rated 5 out of 5 stars

Thank You Sthsweet!!

The masks are great, comfy and beautiful. And I am pleasantly surprised about the fast shipment, only took 10 days from Korea to Spain. Thank You Sthsweet!! I am already buying some more <3
#StaySafe

May 18, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Rosa

Thank you for reaching us out and for your kind feedback :)

We hope to see you soon on STHSWEET :)

Rated 5 out of 5 stars

Fast delivery very good quality

Fast delivery very good quality. I bought some masks with their filters. The fit is good and the cotton in very nice. I’ve ordered more masks since I’m really happy with the first order. I reccomend this brand!

May 18, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Irene

Thank you for your kind feedback ❤

We are glad you are happy with our masks and hope to see you soon on STHSWEET :)

Stay safe

Rated 4 out of 5 stars

It arrived on timee

It arrived on timee, my country had a pretty hefty income tax that made the product not worth it, but that was the fault of the uk not the product😂

I did ask for my address to be changed but instead the product arrived to the UK with 2 addresses on it but was not a big deal because the delivery company called me and asked which address was correct.

It cames with 20 filters and im happy with it, i do wish it was a little bigger tho but apart from that its good and you get what you see on the pictures

May 17, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Chantel

Thank you for your feedback.

We understand your frustration regarding the customs taxes. We try our best to avoid them, however despite our best efforts, sometimes some parcels still get taxed.

We are sorry for the address issue and address the issue to our logistic team.

Thank you for your understanding, we hope to see you soon on STHSWEET ❤

Rated 1 out of 5 stars

I cannot get back to my account

I cannot get back to my account. My account has been cancelled.

April 28, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Angela

Thank you for reaching us out

After checking, your account is still active and accessible so we do not understand the issue. If you forgot your password and need our help to recover it, please email us at sthsweet.com@gmail.com and we will be happy to assist you!

Thank you for your understanding, we will be waiting for your reply

Rated 5 out of 5 stars

Better than Chuu, Kooding, or YesStyle.

Has great brands like Chuu and Fiona. The shipping won't go out for up to 12 business days, but after being shipped out it comes quickly, and does require a signature so they can be responsible if it isn't shipped. The only slight problem is that many of the products are one size only- measurements are included- but that is only for Fiona and a couple other brands.

April 13, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Lauralee

Thank you for reaching us out and for your kind feedback ~

Please note that we need 3 to 12 business days to prepare an order. Sometimes, unfortunately, depending on items restock, we need up to 12 business days to prepare your order.

Hope to see you soon on STHSWEET :)

Rated 5 out of 5 stars

one of the best customer service, trustworthy!

I always like to buy my Korean clothing here since they offer better prices and unbelievable fast delivery to Canada for such a good price ($6.99 CAD Express International Shipping), it usually arrives in 4-6 business days after placing the order. I find that YesStyle prices are more expensive and takes WAY longer to ship, but with SthSweet I believe it comes straight from their warehouse to your house. Sadly I've been taxed with customs ONCE (Canadian customs) but I contacted them and they were quick to reply and find a solution and offered to pay for it that one time! They try their best to avoid customs by not including the price and marking it as a gift so don't be afraid to order! Any questions I have they try to answer right away, like if an item is in stock or if an item will be available in their store. I'm surprised to see some of their poor reviews but trust me when I say their customer service is good, at least for me. Their clothes are authentic, but some items can be a bit pricey and poor quality. You just have to look around carefully and measure yourself! Highly recommend!!

April 9, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Pamela

Thank you for reaching us and for your kind words :)

We hope to see you soon on STHSWEET ❤

Rated 5 out of 5 stars

Excellent service 👍🏼

Will definitely shop from here again. All products arrived on time and all of them fits me just right.

April 8, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Cindy

Thank you for reaching us and for your kind words :)

We hope to see you soon on STHSWEET ❤

Rated 4 out of 5 stars

Shipping very fast and my "Fiona" store opinion.

Shipping very fast and what I like the most, was the shipping cost, it is cheaper than on many other websites, only 4.99 €.

I bought the first time in the "My Fiona" store, in general I liked it only that I lacked that the pink color was darker than I thought and another thing is that the quality I found it a little low for the price that is . Otherwise, all good.

April 1, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Mireya

Thank you for reaching and for your feedback.

We are sorry that you are a bit disappointed regarding the FIONA products. We transmitted your review to our supplier accordingly.

Hope to see you soon on STHSWEET ❤

Rated 5 out of 5 stars

Good

Good, everything was perfect

April 1, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Mariia

Thank you for reaching us and for your kind words.

We hope to see you soon on STHSWEET :)

Rated 5 out of 5 stars

Good quality and authentic clothes

Good quality and authentic clothes. Takes some time for shipping, but it's worth it! Customer service is very helpful and prompt. :)

April 1, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Celine

Thank you for reaching us and for your kind review.

We understand that having to wait for your order is frustrating😢. Please note that we need 3 to 12 business days to prepare an order.

We hope to see you soon on STHSWEET ❤

Rated 5 out of 5 stars

Excellent service

Very nice material! Delivered on time!

March 11, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Mai Nguyen,

Thank you for reaching us out and for your kind feedback :)

We hope to see you soon on STHSWEET ❤

Rated 1 out of 5 stars

Shipping takes soooooo long even if you…

Shipping takes soooooo long even if you order the new arrivals. They dont even give you a notice until you email them about your delayed orders.

March 3, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Hayoung Kang,

Thank you for reaching us out. We are sorry to hear about your disappointment.

Please note that we need 3 to 12 business days to prepare an order. Moreover please understand that due to the recent events, some products were facing substantial delays.

We understand that customers want more regular orders updates and are working in order to improve our system.

Thank you for your understanding, we hope to see you soon on STHSWEET ❤

Rated 5 out of 5 stars

good quality

March 2, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Yi Ting Hon

Thank you for your feedback

Hope to see you soon on STHSWEET 😊

Rated 4 out of 5 stars

Communication with customers may..

Communication with customers may be improved but the overall quality (quality of products, package conditions, package tracking etc.) is good.

March 2, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Jeh

Thank you for your feedback.

We appreciate your comment and will work on how to update regularly our customers on the status of their orders.

Thank you for your understanding, hope to see you soon on STHSWEET 😊

Rated 3 out of 5 stars

Disappointed

My order did take a long time to get here. Though the clothes are great, I had ordered another item prior at least a month ago and was told they were out of stock the moment my first order came.

March 2, 2020
Unprompted review
Sthsweet logo

Reply from Sthsweet

Hello Jeh

Thank you for your feedback.

We understand your disappointment, especially when you are waiting for your item.

Unfortunately, this item was facing substantial delays and was later on canceled by our supplier.

We are very sorry for this inconvenience.

Thank you for your understanding, hope to see you soon on STHSWEET 😊

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