Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mostly everything was good, communication re delivery excellent. The only problem was that one of the 15 slabs was broken. Although I could see the odd bits on the pallet somehow I miscounted the numb... See more
Tiles and accessories where delivered quickly and packed very neatly. No damaged tiles and slabs. Porcelain tiles were as expected , I am very pleased with the products that I purchased.
Company replied
Excellent all round, from first telephone contact to ordering, admin, pricing etc to final delivery, all in a matter of a few days. Our sandstone slabs were delivered yesterday on time, with a very h... See more
Company details
Written by the company
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Contact info
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, United Kingdom
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4.7
Excellent
579 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Stone Traders
Hi Trevor
We are sorry you have not received your sample stone as yet. We did send it out by Royal Mail & we rely on them to deliver. They sometimes have issues with the weight & our samples get sent back to us or they lose them. I will re-send your sample & refund you back with the payment you made. Sorry for any inconvenience caused.
Regards
Karen Taylor
Manager
karen@stonetraders.co.uk
Reply from Stone Traders
Dear Customer
Thank you very much for leaving a review for Stone Traders, and it's great to read that you were delighted with the products purchased.
We hope to see you again for any future projects!
Regards
Tom Collins
Business development
Reply from Stone Traders
Hi Richard
Thank you for purchasing from Stone Traders.
We take great care in ensuring our samples are delivered safely to you, and can only apologise if something occurred, where you felt it wasn't quite a 5 star service.
If you had any additional feedback, you are welcome to send more information to sales@stonetraders.co.uk where I will take a closer look at your thoughts.
Regards
Tom Collins
Business development
Fantastic range and such good value
Fantastic range and such good value. Quick despatch and lovely delivery driver. Highly recommended
February 13, 2024
Reply from Stone Traders
Dear Customer
Thank you very much for leaving a review for Stone Traders.
We have a fantastic range of options, and it's great to see you found the perfect choice for your home with us!
Stone Traders are focussed on offering a 5 star service and I am pleased to read about your whole experience with us.
We hope to see you again for any future projects!
Regards
Tom Collins
Business development
Excellent service and product
Excellent service, the slabs arrived in one piece and the driver managed to put them in just the right spot.
February 2, 2024
Reply from Stone Traders
Hello Sarah
Thank you for the 5 star review for Stone Traders, referring to your recent purchase for your project.
We always strive to offer great value for money and service, and it's great to hear that we delivered!
Regards
Tom Collins
Business development
I would buy from Stone Traders again.
The staff at Stne Traders, Woking were polite and helpful. The paving slabs were laid out as paving which was so much better than seeing just an individual slab. Delivery was very efficient.
December 14, 2023
Unprompted review
Reply from Stone Traders
Hi Nige
Thank you very much for your recent purchase from Stone Traders.
It is pleasing to see that we went the extra mile for you to help ease the decision making process.
Thank you again for your business!
Regards
Tom Collins
Business development
Very happy with quality of stone slabs
Very happy with quality of stone slabs. None broken. Delivery driver was helpful in placing the pallet where I needed it. Very polite. Would use them again.
January 8, 2024
Reply from Stone Traders
Hi Andrew
Thank you for sharing your positive experience with Stone Traders.
We are delighted to see that were very happy with the purchase, service and delivery.
We hope to see you again, should you need to use us!
Regards
Tom Collins
Business development
Excellent products, quality, value and customer service!
Very friendly and helpful on the phone. Excellent quality and value for money. I am so pleased with my patio and everyone comments on how lovely it is!
January 19, 2024
Unprompted review
Reply from Stone Traders
Dear Customer
Thank you kindly for taking the time to leave some kind words on your buying experience.
It is really pleasing to see you have your friends complimenting your new outdoor space, at such good value for money!
We hope to see you or your friends soon for any further home improvements that might be planned.
Regards
Tom Collins
Business development
Efficient and v helpful on the phone!!
January 11, 2024
Reply from Stone Traders
Hi Ian
Stone Traders appeciates you taking the time to leave a positive review, sorry we haven't replied to you sooner.
We are pleased to see your enquiry and order was a great experience!
We hope to see you again in the future, should you need any further help.
Regards
Tom Collins
Business development
Reply from Stone Traders
Hi Lea
Thank you very much for leaving a review for Stone Traders, and apologise we haven't acknowledged it sooner.
We are delighted to see that you we're happy with your top quality stone & appreciated the good service we strive to deliver.
We hope to see you again for any future projects!
Regards
Tom Collins
Business development
Fantastic service all round!
A great experience when upgrading my patio recently. Stone Traders were recommended to me and I was so pleased with their service. Great show area with lots of stone and porcelain to choose from and at competitive prices. Staff are all great from the sales chap I first met, the yard and delivery guys and my thanks especially to Karen who managed it so well from end to end and when I had to delay delivery. I am very pleased with my Kandla Grey stone patio which looks fantastic!
November 1, 2023
Unprompted review
Good value and very helpful
November 10, 2023
Unprompted review
Fantastic service from Brad and Karen
Fantastic service from Brad and Karen
I found this company online and thought I would give it a go as the prices were very good.
Brad took my order and I had a few questions around delivery and quantity which when I called up were answered straight away.i would recommend and will most certainly be using them again...thank you
December 1, 2023
Unprompted review
Excellent 5 stars
November 28, 2023
Great service a quality of product
November 30, 2023
Unprompted review
Excellent service, beautiful products and a friendly, professional approach.
It has been a great experience working with Karen and her team. We had a large terrace and pool surround to refurbish on multiple levels and Stone Traders worked with us and our builders to ensure the best results.
The service was friendly and very responsive and the delivery driver was equally helpful.
Exactly the kind of service you hope to get when you need the help of experts at what they do.
November 12, 2023
Unprompted review
Reply from Stone Traders
Hi Norman
Thank you so much for your review today. We were happy to help & are glad you appreciate our customer service along with our top quality products. We hope to see you again sometime.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Great product and helpful staff
Great product and helpful staff. I have used their Indian sandstone paving and cobbles. The work looks lovely after installation. The staff, at West End, was always very helpful each time I visited them.
September 2, 2023
Unprompted review
Reply from Stone Traders
Hi Adam
Thank you for taking the time to review us today & appreciate your kind comments. It is always good to see you & hope to see you again soon.
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Great customer service
Great customer service, Good quality materials. Does the job perfectly and delivered on time. All good
October 2, 2023
Unprompted review
Good service
October 19, 2023
We use Stone Traders for ALL our Patio…
We use Stone Traders for ALL our Patio needs. I never use anyone else. Deliveries always out on time, the drivers are fantastic. Always receive delivery timescale updates. The entire team are so helpful and a real pleasure to liaise with, they are so helpful a real nice bunch. They are informative, they help my customers directly when they come to visit the show area (Which is so fanatic and impressive to our customers)
I literally cant fault them in anyway and would HIGHLY recommend, I wouldn't go anywhere else.
October 20, 2023
Unprompted review
Reply from Stone Traders
Thank you Fallowfield Landscapes for your kind review.
We are very happy you enjoy working with us & are pleased with our service. We hope to continue supplying you with all your landscaping products in the future.
Regards
Karen Taylor
Office Manager
karen@stonetraders.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.