Stonebutterfly Reviews 

I ordered several sofas, and was quoted 12 weeks. I had no communication form Stone Butterfly, and only discovered when I called them that shipment had been delayed. This happened no les than 4 times, again only because I called up to check, no communication from their end. Sofas were ordered in September 2021 and I'm still waiting. They are now not responding to emails, despite assuring me a refund would be forthcoming. This seems extremely suspicious. It seems we may need to seek legal advise as communication is non existent and we are £1k out of pocket. Avoid this company.

AWFUL, AWFUL, AWFUL! If I didn't know any better I'd think they were scammers. Many (if not most) of their good reviews are not genuine which in itself is a matter for trading standards, but they also could not give two cushions and a recliner about you as a customer. AVOID.

A message for KEVIN JONES and JOHN MORRIS who are both Directors at Stone Butterfly.

How you are running your business is simply unethical. From unhappy staff to dozens, if not hundreds, of disappointed customers due to faulty products and absent customer service teams, it's simply wrong.

Instead of trying to resolve your issues, you bury them in FAKE positive reviews. Then, when that doesn't work, you make abusive telephone calls to customers, which is quite frankly unacceptable and pathetic.

Tackle your issues head-on and stop scamming people out of their money.

For anyone considering purchasing from Stone Butterfly, don't. You might get a good product or you might not but one thing's for sure, if there's anything wrong with your order it is definitely not, Kevin, John or anyone at Stone Butterfly's problem - it's yours!

AVOID THIS COMPANY AND REPORT ANY ISSUES TO TRADING STANDARDS.

They also operate a company called Boss Living.

Poor quality chairs and a refusal to refund fully.
I ordered DSW replica chairs in gold finish. Ordering and delivery were good experiences but the chairs arrived with unsightly recesses in the seats. These were not shown on the website photos. Stonebutterfly claimed these are present on all DSW chairs. This is untrue.
I had to arrange return of these goods myself and as the quality was poor and the chairs didn't reflect the goods as shown on the website I expected a refund of the return costs. Stonebutterfly have refused to refund the cost of returning the chairs.
Needless to say I will not be purchasing anything else from them in the future.
UPDATE- Stonebutterfly are now trading under the name of Boss Living.

Unbelievable. Sham. Unethical. Let down

Just had a brief look at a number of recent reviews, all on the same date, in the same one-sentence format. I fully believe the owners of this company are leaving themselves 5* reviews under fake alias’s. PLEASE DO NOT BUY FROM THIS COMPANY

Luckily for Stone Butterfly, there’s a character limit on this review so I’ll share the main, painful points. Main point of the story - if you want to send something back, you pay for it. Fair enough if you just don’t like it, but not so fair if it’s damaged. Specifically, if you receive multiple damaged parts. Stone Butterfly take no responsibility to pay the hefty delivery charge. We received 2 rounds of damaged chairs and the only suggested resolution was more replacement parts or else a return, but only if we paid for the shipping, despite the products being damaged, which was incredibly expensive.
- when I asked the customer services rep for his managers name, he could only give me the first name. He did not know his managers surname
- I was consistently told they would offer to send replacement chairs despite me consistently saying I didn’t want them anymore. “Oh but we’ve sold 10s of 1000s of these chairs with no issues”…. Ah, I must be crazy then
- When we asked for a call with the two directors of the company, to which the customer services rep fully agreed to arrange and set up for the following day. he then emailed saying the two directors had since tested positive for Covid and were both self isolating and he didn’t know when they’d be back. Assuming they were still working from home we suggested even having an exchange over email….. ignored
- We noticed several reviews on trust pilot from various people with the same surname as one of the directors. I will let you take from that what you will
- When I finally got through to a manager, I pleaded with him, he kept saying the same thing - “in line with our policy and trading standards, we are within our rights to ask the customer to pay to send the product back”. This basically means that a customer who receives a product and simply doesn’t like it&wants a return, is treated the same as a customer who receives a damaged product. Both have to pay the return costs. I thought I was getting somewhere eventually when he did ask where we are based, and when I said Northern Ireland, he said “ah, you see it’s expensive to ship there” - completely missing the point
- When I explained how expensive it was going to be to send back the chairs given SB had decided to ship them in 2 boxes, the guy simply replied “it’s not our responsibility to send the products in no more than one package”. One of the boxes was marked with a table sign, suggesting they just send them in whatever package is lying about the warehouse. So when I said “ok so if SB sent these across 3 boxes, in this scenario I’d still have to pay the cost to ship all 3 back?” To which he repeated his initial comment about it not being their responsibility
- On one phone call the customer services rep told us “the manager isn’t in and I don’t know when he’ll be back”. On the same call he said, let me ask the manager here. When he came back, I said, “so the manager is in?” And he said “oh no sorry it was just a colleague actually”
- On another phone call the customer services rep agreed to put us through to one of the directors, before reneging and saying “I shouldn’t have suggested that, they don’t want to speak to you” ????? - also, suggesting the fact that they were self isolating with Covid and not working was a complete lie
- The customer services rep kept quoting “our policy”but any time I asked to see the policy, as it wasn’t online, he ignored me. On the FAQ section of the website under “damaged products” there is a vague statement ending in “We will be in touch shortly after to advise a course of action to put this right.” Don’t be fooled. Their opinion of what course of action will make it right is completely different to that of an ethical business. Unless you’re happy to pay for shipping of damaged products, that is, then happy days
- On multiple occasions they hung up on me
- It got to the stage where no matter what question I posed on the phone call, I got the same response over and over almost like I was talking to a robot

Horrendous experience. Beware

Great from Start to finish! My new bed arrived this week, looks amazing, the quality is Exceptional, such great value . I will be back again. 😍

I am delighted with my marble tulip style table. It is of high quality, exceeded my expectations, I contacted customer service with query before ordering via email and received a satisfactory reply next day. Delivery date was approx. 5 weeks but well worth waiting for. Delivery driver was very helpful. Thank you Stonebutterfly for your excellent customer service.

Fantastic Experience with Stonebutterfly. My new bed is gorgeous very well-made indeed I will for sure be recommending this outstanding company and yet it’s all British made thanks so much.

Where do I start. We have had an issue with a table we ordered from this business and it has been virtually impossible to speak directly to a senior member of staff. The service has been really shocking and I have felt completely ignored.

Having been unable to speak to a member of senior management, I therefore left a review across their social media sites on the disappointing service. Following this, I was called by one of the business owners from a private number and verbally abused. His tone and the conversation was both verbally threatening and abusive. I assume as a young women this was in an attempt to frighten me. Please steer clear of this company.

I ordered four barstools on Boxing Day. They took a while to arrive but I knew that they weren’t made in the UK so I was prepared for the wait. They came last Friday which was earlier than I thought they’d arrive. I initially couldn’t find the fittings - thinking that surely there would be fittings in each of the four boxes. I tried to call the company only to be put on hold for 20 minutes and was then asked to leave a message. A bit frustrating. I then opened all the boxes and found the fittings in the last box. (Doh!). The stools look fabulous and were well worth the wait. Stone Butterfly finally got back to me today about the the message that I left last Friday which I feel is a bit long to wait for them to return my call and emails but thankfully in the end, their help wasn’t required. The product is lovely but their customer service could be better. Would use again.

Fantastic service. Bought a bed and it was delivered in a timely fashion and looks great. Would highly recommend these guys.

Great experience! Great product and service. I recommend!

Great experience from start to finish, I can only recommend stonebutterfly! Great job team.

Where do I start. Website said item in stock but it wasn't but we were happy to wait although I had to chase for information but they did respond to calls and Emails. Unfortunately on day of delivery a wobbly handle fell off when I tried to tighten it. There were no instructions on it's use, tried to fit it back but it fell inside chair and we were then unable to retrieve it. Stonebutterfly claim they won't replace the chair as it was my fault as I chose to unscrew it! They want me to tip chair up to get handle out, but we tried that and didn't work.
Offering to send me a new handle but as couldn't get first one to fit back how on earth do they think that'll work. Now left with defective chair. This lack of customer service is appalling and I would say beware if you order from them if things go wrong you're on your own. I would point out I was prepared to pay for return and replacement delivery. Maybe a label attatched to the handle explaining how it operates would be useful.

Ordered an in stock item, took half a year to arrive (the usual if you read the reviews)

The measurements they gave were wrong (as other people have said), and the items were damaged

SB offered to replace the damaged items - as apparently their supplier does this. However, I wanted a refund as they misrepresented the measurements. This falls on them, so naturally they insist there’s no issue and won’t give a refund.

Genuinely terrible service.

They don’t make their own products, so you can get their products elsewhere just by searching the name.

Avoid Boss Living too, as this is the same company.

Got a black chair + ottoman mid December, but the ottoman arrived in a different colour. Inconveniently it took > 1 month to get a replacement (Christmas + Omicron cases) but during this time the support was very responsive when chased.

Overall the furniture quality is great and I am happy with my purchase.

I ordered two 'in stock' stools in November. I specifically ordered the stools because of the measurements on the website, which were taller than similar listings with other retailers. A few days later I was emailed to say that they weren't in stock and it would be a month or so before they arrive. They also didn't change it to out of stock in the weeks after I emailed, so this is an intentional sales tactic.

They finally arrived last week after a 2 and a half month wait and the measurements were totally different - they don't fit.

I have since emailed and called 5 times. I've been on hold for up to an hour where it says i'm 'first in the queue' the whole time, yet no-one picks up.

I'm lumped with massive boxes that I need to return and nearly £500 out of pocket, with no-one answering my calls.

Be careful before ordered as 'in stock' doesn't mean they have the item and if anything goes wrong, you will need to go to ridiculous lengths to resolve things.

I must do a shout out to stone butterfly. My daughter is so happy with her four poster bed. We went for an F and B in pink, the finish is to a really high standard. Worth every penny.

Really good quality, quick delivery. Excellent

Great bed, delivery service excellent and customer service. Couldn’t be happier.