Stonebutterfly Reviews 

465
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... See more

Rated 5 out of 5 stars

This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... See more

Rated 5 out of 5 stars

Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... See more

Rated 5 out of 5 stars

Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... See more

3.1

Average

TrustScore 3 out of 5

465 reviews

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3.1

All reviews

(465)

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Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. The customer service was very good. I was kept in the loop throughout the whole process.

I took my delivery yesterday and I’m very pleased with it. Hat’s off to them in these challenging times.

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

This is the first time I’ve ever…

This is the first time I’ve ever reviewed a company, but I feel stonebutterfly went over and beyond, great customer service, I highly recommended the white glove delivery, well worth the extra £55 to top it off my marble tulip table looks Sublime. 😍

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great find

Great find! I ordered my wife's Christmas present. Fast delivery and quality item. I would recommend.

December 15, 2021
Unprompted review
Rated 3 out of 5 stars

Lovely furniture but customer service needs improvement

Ordered table & chairs in November and was promised delivery for Christmas. By mid December, I was ringing twice a week to check progress, only to be put in a telephone queue for 20 minutes at a time then to be fobbed off or put through to answerphone. Emails ignored, phone messages unanswered, promised call back never came. Finally got a call back after I left a very poor review. Such a shame as now it has arrived, the furniture is beautiful! No way to run a business - sort it out, Stone Butterfly!
*UPDATE: after delivery, I noticed flaws in the fabric on two of the seat pads. I contacted Stone Butterfly; they emailed back within the hour and I was promised replacements. I wasn't holding my breath but two new seat covers have arrived this morning - thank you Ryan! Hopefully, this heralds a much better customer service all round!

December 15, 2021
Unprompted review
Rated 4 out of 5 stars

Credit where it's due ...

Having felt there was no other choice but to post a poor review due to the way I was treated (delivery delays and lack of communication) I am pleased to say that finally Ben has taken responsibility and sorted out the problem and helped me to understand why these issues arose in the first place.
Good customer service recognises when the customer has been let down, owns the situation and puts it right - this is what has now happened. It would have been better if this had occurred some time ago - but we've all had a pretty challenging year - so I'll cut SB some slack!
Now I await the arrival of our chairs - and if they are as good as others say they are we may well be ordering a couple more!
Didn't think I'd be saying that a few days ago! - but credit where it's due ....
(I'll let you know what we think of the quality once we get to "park" ourselves on them!!))
Have a good Christmas everyone at SB!!

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Happy customer

Black Friday order arrived quicker than I expected. Nice and easy to assemble. Much appreciated.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Thankyou stonebutterfly

Thankyou stonebutterfly, really happy with my Purchase , there was a delay, but hay what’s new! The finish on bed is Exceptional, well worth the wait, I’ll definitely be back an order a bed for my daughters room. Thankyou .

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great choice

Great choice! I visited their showroom. Very friendly staff and high quality products. I ordered a table set that I
saw during my visit. I just took delivery and I’m very pleased with it!

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, friendly staff, I went to stonebutterflys showroom, I ordered a rocking chair and a egg chair, which I took away with me that day, the kind young gentleman helped load up the car, my experience with stonebutterfly has been a positive one.

December 11, 2021
Unprompted review

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