Shocking customer service experience and delivery lead times. Ordered in June and just received today, no indication of delay to start and given about 4 different dates. Product very nice bu... See more
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This bed is flawless. It’s heavy and stylish and beautifully, beautifully oiled (I chose a greenish wood stain). It’s been painted with such care, it looks like a work of art. We also purchased the ma... See more
Quality product / Excellent service I found every staff member helpful from start to finish including the delivery driver! Everyone I dealt with at this company was absolutely lovely and went above... See more
Ordered an Eames lounge chair, I received an email from Lauren after ordering to notify me there would be a slight delay on this which I wasn’t surprised about due to Brexit, COVID etc. It was deliver... See more
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I couldn’t be happier
I couldn’t be happier, my marble table and six tulip chairs arrived today, great Communication, and a friendly service, very happy thanks.
Fantastic experience
Fantastic experience. The customer service was very good. I was kept in the loop throughout the whole process.
I took my delivery yesterday and I’m very pleased with it. Hat’s off to them in these challenging times.
Quality of my eames lounge chair…
Quality of my eames lounge chair Surpassed any expectations, very happy, good quality leather! I will definitely recommend stonebutterfly. Thanks Tim.
This is the first time I’ve ever…
This is the first time I’ve ever reviewed a company, but I feel stonebutterfly went over and beyond, great customer service, I highly recommended the white glove delivery, well worth the extra £55 to top it off my marble tulip table looks Sublime. 😍
Ordered a customised bed and it’s…
Ordered a customised bed and it’s wicked, looks well smart. The delivery driver went out his way to make sure got into my house without any damages. Thanks guys have a happy Christmas
Great find
Great find! I ordered my wife's Christmas present. Fast delivery and quality item. I would recommend.
Lovely furniture but customer service needs improvement
Ordered table & chairs in November and was promised delivery for Christmas. By mid December, I was ringing twice a week to check progress, only to be put in a telephone queue for 20 minutes at a time then to be fobbed off or put through to answerphone. Emails ignored, phone messages unanswered, promised call back never came. Finally got a call back after I left a very poor review. Such a shame as now it has arrived, the furniture is beautiful! No way to run a business - sort it out, Stone Butterfly!
*UPDATE: after delivery, I noticed flaws in the fabric on two of the seat pads. I contacted Stone Butterfly; they emailed back within the hour and I was promised replacements. I wasn't holding my breath but two new seat covers have arrived this morning - thank you Ryan! Hopefully, this heralds a much better customer service all round!
All good
All good, great communication, products as described , thanks
Credit where it's due ...
Having felt there was no other choice but to post a poor review due to the way I was treated (delivery delays and lack of communication) I am pleased to say that finally Ben has taken responsibility and sorted out the problem and helped me to understand why these issues arose in the first place.
Good customer service recognises when the customer has been let down, owns the situation and puts it right - this is what has now happened. It would have been better if this had occurred some time ago - but we've all had a pretty challenging year - so I'll cut SB some slack!
Now I await the arrival of our chairs - and if they are as good as others say they are we may well be ordering a couple more!
Didn't think I'd be saying that a few days ago! - but credit where it's due ....
(I'll let you know what we think of the quality once we get to "park" ourselves on them!!))
Have a good Christmas everyone at SB!!
Happy customer
Black Friday order arrived quicker than I expected. Nice and easy to assemble. Much appreciated.
Thankyou stonebutterfly
Thankyou stonebutterfly, really happy with my Purchase , there was a delay, but hay what’s new! The finish on bed is Exceptional, well worth the wait, I’ll definitely be back an order a bed for my daughters room. Thankyou .
Great choice
Great choice! I visited their showroom. Very friendly staff and high quality products. I ordered a table set that I
saw during my visit. I just took delivery and I’m very pleased with it!
10/10 for my bed delivery
Great egg chair
Great egg chair. The quality is really good.
I recommend. I will order again for sure!
Very happy with the quality of my eames…
Very happy with the quality of my eames lounge chair, I would recommend.
Great website
Great website! Fast delivery and quality products. I recommend!
Great customer service
Great customer service, friendly staff, I went to stonebutterflys showroom, I ordered a rocking chair and a egg chair, which I took away with me that day, the kind young gentleman helped load up the car, my experience with stonebutterfly has been a positive one.
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