Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more
Company replied
New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more
Company replied
I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more
Company replied
Company details
Written by the company
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Contact info
5 Lyon Road,, RM1 2BA, London, United Kingdom
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4.4
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautifully wrapped and the Georgian…
Beautifully wrapped and the Georgian candle is so stunning and smells gorgeous. I have ordered previously 3 more! Thank you so much! Totally happy with my purchase.
December 21, 2023
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Reply from stoneglowcandles.co.uk
Thank you so much for your great review, we appreciate the time spent in doing so!
Eucalyptus and lime gel candle
The Eucalyptus and lime gel candle is amazing - both, in looks and in scent x
January 6, 2024
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Fabulously unique scents
January 3, 2024
Reply from stoneglowcandles.co.uk
We're beyond grateful for your feedback and for taking the time to share your experience with us!
I hope I was chatting to a human but…
I hope I was chatting to a human but they found what I was looking for and advised my second enquiry that the company no longer made the second fragrance it was quick and efficient
January 2, 2024
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!
Amazing products that smell divine
Amazing products that smell divine. The order arrived very well packaged and the invoice was double checked to ensure the order was correct. I will definitely buy from Stoneglow again.
January 2, 2024
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
I still havent got my order and cant…
I still havent got my order and cant track my parcel. No email updates have been sent either. Id love to know when my order is arriving….
December 22, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you for your feedback, we appreciate the time spent in doing so. We're sorry to hear this, we always aim to get our orders delivered within 2-3 working days from the dispatch date. Please see the email sent by our customer service team or email admin@stoneglowcandles.co.uk including your order number so we can look into this for you to make sure you receive your order.
It was like a Christmas surprise.
It was like a Christmas surprise.
I got so much more than I expected and loved what I got.
All in excellent condition.
December 16, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!
Refill Available…so happy to refill my…
Refill Available…so happy to refill my lovely bottle as half the price of buying another…great service too
December 9, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're beyond grateful to hear you are enjoying your purchase.
Great quality. The products I received were great
The products I received were great. One product was unboxed but I was notified right away and asked if I would still like it, or would like a refund.
November 28, 2023
Reply from stoneglowcandles.co.uk
We're beyond grateful for your feedback and for taking the time to share your experience with us!
Love the products I bought
Love the products I bought, buying for Christmas gifts but just had to buy 2 for us! Promptly delivered, good communication. Thank you
December 2, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
We're beyond grateful for your feedback and for taking the time to share your experience with us!
I love STONEGLOW room sprays
I love STONEGLOW room sprays - such interesting fragrances. Also good Black Friday offers and timely delivery. Only disappointment was candles were not available to match all room spray fragrances.
November 28, 2023
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase! Regarding available items, we restock frequently and customers can sign up for stock notifications on our website.
If you wish to sign up and need any assistance you can email admin@stoneglowcandles.co.uk, we will be happy to help!
Beautiful scented candles
Good selection of products. Smell absolutely beautiful, my house now smells like Christmas. Well packaged and quick delivery.
November 29, 2023
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!
Great product and service
November 17, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Ambience
I previously bought th mist diffuser and managed to buy a great selection of oils with an aroma that is so appealing to the senses and fills the whole flat.
November 12, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
We're so beyond grateful for your kind words and leaving us such an amazing review. We're so happy to hear that you not only love your purchase, but also have had such a great experience with Stoneglow!
Happy
Very straight forward online process, resulting in receiving beautiful smelling products.
November 10, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!
Speed of delivery
October 30, 2023
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!
Excellent service as always
Excellent service as always, safe in the knowledge that the quality of the goods is outstanding
October 30, 2023
Reply from stoneglowcandles.co.uk
Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!
Avoid this company
Avoid this company! Sent back a faulty device that doesn’t switch off and doesn’t mist up properly for them to return it saying nothing is wrong!
November 6, 2023
Unprompted review
Reply from stoneglowcandles.co.uk
Thank you for sending feedback on your recent experience. Our aim is to guide customers through any difficulty and confidently resolve the issues at hand. We will contact you directly after we look into this quickly and respond as soon as possible to get this secondary issue resolved.
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