stoneglowcandles.co.uk Reviews 581

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the high quality of the products, particularly highlighting the beautiful and long-lasting scents of candles and diffusers that fill rooms nicely. The customer service is frequently described as excellent, with many appreciating the quick, efficient, and professional responses to issues, often resulting in prompt replacements or resolutions. People also noted the ease of the buying process and the thoughtful packaging of their orders. However, some customers also noted issues with delivery services, including delayed arrivals, damaged items upon receipt, or packages being left in unsuitable conditions by couriers. A few other people also felt that some products, particularly certain diffusers or candles, lacked the expected scent strength or had problems with wicks not burning properly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers impressed by the quality of candles and diffusers,... See more

Quality

Customers consistently note positive experiences with quality, praising products like candles and room sprays... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy buying process, quick... See more

Customer service

Users describe positive interactions with customer service, often highlighting its amazing speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, really good scent - not overpowering or fake, and fills the room nicely. I had an issue with the wick not burning properly on the candle I bought so emailed the company - everything was... See more

Company replied

Rated 5 out of 5 stars

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I... See more

Company replied

Rated 5 out of 5 stars

New to Stoneglow, recently bought one of their Perfectly Imperfect defusers. If this was a ‘seconds’ item I can’t find the reason why, it looks perfect. Quickly (and perfectly wrapped) delivered as... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed by Stone Glow. I’d bought one of their candles in a garden centre and discovered that it was fantastic quality, lit easily, burned slowly and smelled amazing. I wanted to bu... See more

Company replied


Company details

  1. Candle Store
  2. Gift Shop

Written by the company

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

581 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautifully wrapped and the Georgian…

Beautifully wrapped and the Georgian candle is so stunning and smells gorgeous. I have ordered previously 3 more! Thank you so much! Totally happy with my purchase.

December 21, 2023
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick. Good range of products.

January 3, 2024
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Reply from stoneglowcandles.co.uk

Thank you so much for your great review, we appreciate the time spent in doing so!

Rated 5 out of 5 stars

Eucalyptus and lime gel candle

The Eucalyptus and lime gel candle is amazing - both, in looks and in scent x

January 6, 2024
Unprompted review
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!

Rated 5 out of 5 stars

Great products

Great products excellent value for money

January 3, 2024
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!

Rated 5 out of 5 stars
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Reply from stoneglowcandles.co.uk

We're beyond grateful for your feedback and for taking the time to share your experience with us!

Rated 5 out of 5 stars

I hope I was chatting to a human but…

I hope I was chatting to a human but they found what I was looking for and advised my second enquiry that the company no longer made the second fragrance it was quick and efficient

January 2, 2024
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!

Rated 5 out of 5 stars

Amazing products that smell divine

Amazing products that smell divine. The order arrived very well packaged and the invoice was double checked to ensure the order was correct. I will definitely buy from Stoneglow again.

January 2, 2024
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!

Rated 1 out of 5 stars

I still havent got my order and cant…

I still havent got my order and cant track my parcel. No email updates have been sent either. Id love to know when my order is arriving….

December 22, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

Thank you for your feedback, we appreciate the time spent in doing so. We're sorry to hear this, we always aim to get our orders delivered within 2-3 working days from the dispatch date. Please see the email sent by our customer service team or email admin@stoneglowcandles.co.uk including your order number so we can look into this for you to make sure you receive your order.

Rated 5 out of 5 stars

It was like a Christmas surprise.

It was like a Christmas surprise.
I got so much more than I expected and loved what I got.
All in excellent condition.

December 16, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!

Rated 5 out of 5 stars

Refill Available…so happy to refill my…

Refill Available…so happy to refill my lovely bottle as half the price of buying another…great service too

December 9, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We're beyond grateful to hear you are enjoying your purchase.

Rated 5 out of 5 stars

Great quality. The products I received were great

The products I received were great. One product was unboxed but I was notified right away and asked if I would still like it, or would like a refund.

November 28, 2023
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Reply from stoneglowcandles.co.uk

We're beyond grateful for your feedback and for taking the time to share your experience with us!

Rated 5 out of 5 stars

Love the products I bought

Love the products I bought, buying for Christmas gifts but just had to buy 2 for us! Promptly delivered, good communication. Thank you

December 2, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

We're beyond grateful for your feedback and for taking the time to share your experience with us!

Rated 4 out of 5 stars

I love STONEGLOW room sprays

I love STONEGLOW room sprays - such interesting fragrances. Also good Black Friday offers and timely delivery. Only disappointment was candles were not available to match all room spray fragrances.

November 28, 2023
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase! Regarding available items, we restock frequently and customers can sign up for stock notifications on our website.
If you wish to sign up and need any assistance you can email admin@stoneglowcandles.co.uk, we will be happy to help!

Rated 5 out of 5 stars

Beautiful scented candles

Good selection of products. Smell absolutely beautiful, my house now smells like Christmas. Well packaged and quick delivery.

November 29, 2023
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such a fantastic review and we’re so glad to see you have had a five star experience with Stoneglow!

Rated 5 out of 5 stars

Great product and service

November 17, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!

Rated 5 out of 5 stars

Ambience

I previously bought th mist diffuser and managed to buy a great selection of oils with an aroma that is so appealing to the senses and fills the whole flat.

November 12, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

We're so beyond grateful for your kind words and leaving us such an amazing review. We're so happy to hear that you not only love your purchase, but also have had such a great experience with Stoneglow!

Rated 5 out of 5 stars

Happy

Very straight forward online process, resulting in receiving beautiful smelling products.

November 10, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

We really appreciate you taking the time to leave us such an amazing review. And we are beyond grateful to hear that you love your purchase!

Rated 5 out of 5 stars

Speed of delivery

October 30, 2023
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We're so happy to hear that you've had a 5-star experience at Stoneglow!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, safe in the knowledge that the quality of the goods is outstanding

October 30, 2023
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Reply from stoneglowcandles.co.uk

Thank you so much for your kind words. We are beyond grateful to hear that you had a great experience with Stoneglow!

Rated 1 out of 5 stars

Avoid this company

Avoid this company! Sent back a faulty device that doesn’t switch off and doesn’t mist up properly for them to return it saying nothing is wrong!

November 6, 2023
Unprompted review
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Reply from stoneglowcandles.co.uk

Thank you for sending feedback on your recent experience. Our aim is to guide customers through any difficulty and confidently resolve the issues at hand. We will contact you directly after we look into this quickly and respond as soon as possible to get this secondary issue resolved.

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