Stonehouse Lettings Reviews 156

TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

We have used Stonehouse a number of times in the past with very mixed experiences. This time around was completely different and hugely better. Our initial point of contact was Gill Annand who quickly... See more

Company replied

Rated 5 out of 5 stars

I'm a tenant renting an Aberdeen property transferred to Stonehouse Lettings for management in November 2022. I'm always very happy to receive and to send emails or phone calls to and fr... See more

Company replied

Rated 4 out of 5 stars

Jemma made the whole process seamless and easy to navigate. She gets five stars, but my bugbear is the awful tenancy bot system so have lost a star for that frustrating piece of nonsense. It's not gea... See more

Rated 1 out of 5 stars

Pure garbage with little to zero care when its your problem, had a broken window mid Nov to mid Dec. Moldy bathroom, kitchen with a hole and a breaking down fridge. nothing was done for weeks till off... See more

Company details

Written by the company

Stonehouse Lettings operate across Aberdeen and Aberdeenshire, offering all our tenants and landlords excellent customer service. Do you have a property to let? Check out our free online instant valuation tool on our website!


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3.3

Average

TrustScore 3.5 out of 5

156 reviews

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Rated 5 out of 5 stars

Gill was very professional and kept me…

Gill was very professional and kept me updated and informed on the lettings process throughout. She was also quick to respond to my emails and was always available on the phone as well.

You could tell she had the best interests of both Landlord and Tenant through her negotiations.

All said, it was been a delight dealing with Stonehouse.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

They were good until I had a leak from…

They were good until I had a leak from shower. This was reported over 6 weeks ago and I have had zero communication with them since 4 weeks ago despite regularly asking for updates. Simply not good enough.

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

Gill Annand was very helpful with me…

Gill Annand was very helpful with me she was telling me : every time you need something give us a call and ask for me and I will be there and help you step by step. she is very great and of course I have to give credit to her team as well but I do need to give more credit for gill. Thank You Gill.

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Donna Was Fabulous

I had a viewing at one of the properties to let in Aberdeen, where I was greeted by Donna upon arrival. She was very accommodating throughout the visit and taking my concerns on board, while promising to find a property that is right for me. I will continue to use Stonehouse Lettings for my viewings in and around Aberdeenshire.

Kind regards
Graham

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Donna was amazing!

I recently viewed a property through Stonehouse and Donna Smith was absolutely first class! The whole process from booking a viewing, to Donna showing me around the property was a seemless process. Highly recommend Stonehouse Lettings.

September 25, 2023
Unprompted review
Rated 4 out of 5 stars

Of course

Of course, the process of getting a house in the UK is not easy but Stonehouse Lettings has really been helpful. Many thanks

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Stonehouse Property…

I highly recommend Stonehouse Property and I personally had an all round fantastic experience.

Again, my sincere thanks to Maureen for showing me around a couple of viewings and giving me the insights to areas around Aberdeen. It's obvious she loves her job in help people find their new home within Aberdeen.

Ask for Maureen when you're looking for your new home or rental, and I guarantee you wouldn't want anyone else.

September 14, 2023
Unprompted review
Stonehouse Lettings logo

Reply from Stonehouse Lettings

Thank you for taking the time to review Stonehouse and specifically the work done by Maureen in our lettings team.

We really appreciate the lovely words.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Stonehouse Lettings are a fantastic…

Stonehouse Lettings are a fantastic company. My experience letting a property from them was seamless and smooth. I'll recommend them to anyone looking to move home or get something new. Jemma Watt was particularly helpful and always responsive when I need any assistance from them.

July 31, 2023
Unprompted review
Stonehouse Lettings logo

Reply from Stonehouse Lettings

Dear Ashaolu,

Thank you for taking the time to review Stonehouse and specifically the work done by Jemma in our admin support team.

We really appreciate the lovely words.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

It was a wonderful experience securing…

It was a wonderful experience securing a two bedroom apartment with Stonehouse. I must commend Jemma Watt for an excellent service that made the process worthwhile.

September 13, 2023
Unprompted review
Stonehouse Lettings logo

Reply from Stonehouse Lettings

Dear Jerry,

Thank you for taking the time to review Stonehouse and specifically the work done by Jemma in our admin support team.

We really appreciate the lovely words.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Been a great help from Jemma about my…

Been a great help from Jemma about my move-in! Jemma answered all my questions and handled my case perfectly. Thanks so much!

September 13, 2023
Unprompted review
Stonehouse Lettings logo

Reply from Stonehouse Lettings

Dear Eugenia,

Thank you for taking the time to review Stonehouse and specifically the work done by Jemma in our admin support team.

We really appreciate the lovely words.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Would like to thank gill Annand and…

Would like to thank gill Annand and Jemma watt for all their kindness and support in helping me with my new property. They have both been amazing and couldn’t have done it with out them 🤩

Kind regards Amanda Johnson

August 29, 2023
Unprompted review
Stonehouse Lettings logo

Reply from Stonehouse Lettings

Dear Amanda,

Thank you for taking the time to review Stonehouse and specifically the work done by Gill in our lettings team Jemma in our admin support team.

We really appreciate the lovely words.

Kind regards,
Customer Care Team

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