I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... See more
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Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... See more
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... See more
Company replied
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... See more
Company replied
Company details
Contact info
European House, 93 Wellington Road , LS12 1DZ, Leeds, United States
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
Fantastic service and incredibly fast…
Fantastic service and incredibly fast delivery.
May 15, 2018
Unprompted review
Reply from Stonetrader
Hi Dave,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear we've given you great product and great prices and that your delivery arrived quickly.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great prices and excellent customer…
Great prices and excellent customer service!
May 15, 2018
Unprompted review
Reply from Stonetrader
Hi Paddy,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear we've given you great prices and that you are happy with our customer service.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Very good tiles at a reasonable price
Very good tiles at a reasonable price. Packaged well and here with in a couple of days. And they look amazing up.
May 11, 2018
Unprompted review
Reply from Stonetrader
Hi Sherrie,
Thank you for taking the time to leave us a really great review!
We are always really pleased to hear that delivery has been quick and arrived as it should, also we are happy that our customers find our prices reasonable.
If you need any further advice or assistance regarding our products please don't hesitate to contact us.
Kind regards,
Stone Trader
metro tiles.
great price,free delivery if over a certain amount, delivery was on time and all ok,would definitely recommend.
May 3, 2018
Unprompted review
Reply from Stonetrader
Hi Lee,
Thank you for taking the time to leave us a really great review!
We are always really pleased to hear that the delivery went ok and that you as a customer are happy and even better that you feel you can recommend us to others.
If you need any further advice or assistance regarding our products please don't hesitate to contact us.
Kind regards,
Stone Trader
Nice enough product but customer…
Nice enough product but customer service was appalling. Very rude man on the phone, would not use again under any circumstances.
After seeing your reply, the driver did not call ahead or leave a voicemail. Completely untrue. The fact they were dumped in the middle of my driveway rather than in the back garden as requested wasn’t the issue. It was the exceptionally rude man on the phone when I called.
May 3, 2018
Unprompted review
Reply from Stonetrader
Hi Kirsty,
Thank you for taking the time to leave our company a review on our Trust pilot page.
Really sorry that you're disappointed with the service you received from stone trader.
We have looked into this and found that the driver called ahead and left a voicemail regarding the delivery and an estimated time of his arrival. This call was made prior to him dropping the tiles off on your drive as requested on your order. The driver is not insured for the onward movement of the goods. Sorry again for any inconvenience caused.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Marco
Stone Trader
Excellent service thank you
April 22, 2018
Unprompted review
Reply from Stonetrader
Hi Natanial,
Thank you for taking the time to leave us a really great review!
Its great to hear your happy with our service, i will pass the comment on to our team, and Thank You for your order.
If you need any further advice or assistance regarding our products please don't hesitate to contact us.
Kind regards,
Stone Trader
Very pleased, will use again & would recommend
Competative price, easy to order, quick delivery - arrived with no breakages.
April 19, 2018
Unprompted review
Reply from Stonetrader
Hi Jonathan,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are thrilled that you've had a great all round experience shopping with us and that your tiles arrived with no breakages.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Stone Trader is a good, well run business
Stone Trader is a good, well run business, we ordered marble tiles over the weekend when other businesses are closed. We received a confirmation of the order and delivery date the same day.
The tiles arrived the next day. Marble is a natural stone and easily chipped and a number of the tiles were damaged, probably in transit. I emailed and received a prompt reply with a generous offer to send out replacements the next day.
This is an example of how to build a strong reputation and a good business. I have found them to be very reliable, which saves time and money.
April 12, 2018
Unprompted review
Reply from Stonetrader
Hi Ian,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are thrilled that you've had a great all round experience shopping with us. We apologise about the tiles being chipped but we massively appreciate your understanding on natural stone and how transporting these can sometimes cause defects. We look forward to dealing with you again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
tile sample never arrived so i had to…
tile sample never arrived so i had to order another one then they both arrived and one was smashed
April 10, 2018
Unprompted review
Reply from Stonetrader
Hi Miriam,
Thank you for taking the time to leave our company a review on our Trust pilot page.
Really sorry that you're sample order from us didn’t arrive. As we didn’t receive notification of this we was unaware until we received this review. As soon as we received this review we did ship out another sample in the post royal mail first class.
We have refunded the sample cost in full, Sorry again for the inconvenient caused.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
marco
Stone Trader
Good company . .courier service needs sorting .
Prices on some tile are very good. . Sales are very good . . .that's what I've rated on but courier service needs looking at. . .do not communicate at all and not logical . . Costs them money having to 're deliver . .not told when delivery coming also not told I need to sign for them although they could have asked neighbour. . .Just needs a bit of thinking about really . If I need tiles quickly I would go and pick them up myself because of this which isn't ideal . .no problem with other tile companies I use . . . Either have a word or change courier there's plenty of good ones out there.
April 8, 2018
Unprompted review
Reply from Stonetrader
Hi David,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are glad you found our prices to be very good, we apologise for any inconvenience cause due to our carrier company not keeping up to our usual high standards.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Top marks
This is the fifth time we have used Stonetrader and they always provide an excellent service & product.
April 3, 2018
Unprompted review
Reply from Stonetrader
Hi Alan,
Thank you for taking the time to leave us a great review on our Trustpilot page!
We are thrilled that you've had a great all round experience shopping with us and that your a recurring customer,
We will keep up our usual high standards and look forward to dealing with you again.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Great price and good service
Great price and good service. Delivery day selected and arrived as planned . All good
March 24, 2018
Unprompted review
Reply from Stonetrader
Hi Tim,
Thank you for taking the time to leave us such a fantastic review on Trustpilot!
Its great to hear that your delivery arrived on your designated day and that the prices were good.
If you need any further advice or assistance regarding the products you purchased please don't hesitate to contact us.
Kind regards,
Stone Trader
Reply from Stonetrader
Hi Steven,
Thank you for taking the time to leave us such a fantastic review on Trustpilot!
It's really great to hear that we've given you excellent service and that your delivery arrived promptly.
If you need any further advice or assistance regarding the products you purchased please don't hesitate to contact us.
Kind regards,
Stone Trader
i was short of 9 tiles
i was short of 9 tiles, TOPPS TILES who i bought the originals off couldnt supply for 5 days, so i got them off STONETRADER for half the price and where thicker. if i knew about stonetrader i would of saved myself a lot of money. i would definitely reccomend them.
March 17, 2018
Unprompted review
Reply from Stonetrader
Hi Carl,
Thank you for taking the time to leave us such a fantastic review on Trustpilot!
It's really great to hear that we've given you excellent service and that you'd recommend us. We hope to see you again soon.
If you need any further advice or assistance regarding the products you purchased please don't hesitate to contact us.
Kind regards,
Stone Trader
Ordered a sample but it never arrived
Ordered a sample but it never arrived! Very disappointed with the service.
March 17, 2018
Unprompted review
Reply from Stonetrader
Hi Julia,
Thank you for taking the time to leave our company a review on our Trust pilot page.
Really sorry that the sample you ordered from us didn’t arrive. We weren’t unaware until we received this review that this was the case. As soon as we received this review we did send out another sample in the post royal mail first class. Sorry again for the inconvenient caused.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
marco
Stone Trader
Travertine floor tiles
Travertine premium floor tiles
Quality product and delivered on time as described. First impressions were not the best as the person answering telephone questions was not the most helpful nor enthusiastic.
Some of the tiles were broken when delivered which was disappointing.
However the quality of the product means I would order again.
March 16, 2018
Unprompted review
Reply from Stonetrader
Hi Steve,
Thank you for taking the time to leave us a great review on Trustpilot!
It's really great to hear that we've given you excellent service and you like our product , we apologise about the broken tiles, i hope the problem got rectified quickly and efficiently.
If you need any further advice or assistance regarding the products you purchased please don't hesitate to contact us.
Kind regards,
Stone Trader
Delivery and quality as mentioned and…
Delivery and quality as mentioned and expected! No complaints
March 16, 2018
Unprompted review
Reply from Stonetrader
Hi Tapash,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's fantastic to hear your comments on our delivery and product, I will pass them onto the team...
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service received my tiles…
Excellent service received my tiles when expected.
March 15, 2018
Unprompted review
Reply from Stonetrader
Hi Irene,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's great to hear your comments on our delivery and product, I will pass them onto the team...
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Superb service the recent feedback was…
Superb service the recent feedback was spot on . Highly recommend this company a pleasure doing business will you.
March 13, 2018
Unprompted review
Not what I ordered, but...
The online ordering was easy to follow with help to work out tiles needed. I was disappointed when the mosaic tiles arrived however because they were supposed to be yellows and browns and many of them are mainly or totally white. I bought them to add a splash of colour to my white bathroom! I understand there is going to be variation, but feel that the tiles are not what I ordered.
Supplementary to above: Company apologised and sent me 3 additional sheets of mosaic after reading the above review. Very pleased with their response. Would now recommend highly.
March 6, 2018
Unprompted review
Reply from Stonetrader
Hi Carol,
Thank you for taking the time to leave our company a review on our Trustpilot page.
Really sorry that you're disappointed with your purchase from stonetrader. We have emailed you regarding your issue. If you could reply as soon as possible so we can get to the bottom of this for you.
If you need any advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
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