very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
Company replied
Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.6
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast
Fast, efficient service. Not the cheapest, but fair prices and the service is hard to beat
October 1, 2025
Unprompted review
Reply from StoneX Bullion
Dear White Mountain Property,
Thank you very much for your kind feedback!
We’re delighted to hear you were pleased with our fast and efficient service. We always aim to offer fair pricing and a smooth customer experience, so your recognition means a lot to us. We truly appreciate your support and look forward to serving you again.
Your StoneX Bullion Team
My first time buying 2oz silver coins…
My first time buying 2oz silver coins great weight and thickness to them a nice In-between from my one and five oz coins well packaged and quick delivery.
October 10, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Harris,
Thank you for your positive feedback!
We’re delighted to hear you’re happy with our prices and delivery speed. Your recommendation means a lot to us.
Your StoneX Bullion Team
2 purchases and more to come
2 purchases so far. Good prices and fast delivery. Recommend !!
October 8, 2025
Unprompted review
Reply from StoneX Bullion
Dear Davidoff,
Thank you for your great feedback!
We’re delighted to hear you’ve had positive experiences with both your purchases. We truly appreciate your recommendation and look forward to serving you again soon.
Your StoneX Bullion Team
That's more like it
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of September and received my order today, October the 8th...so thanks for the fast turnaround.
October 8, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Burgess,
Thank you for giving us another opportunity!
We truly appreciate your trust and are glad to hear that this experience met your expectations with a fast and smooth turnaround. Your feedback means a lot to us, and we look forward to continuing to provide you with reliable service in the future.
Your StoneX Bullion Team
smooth and efficient service
September 29, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Mudrakouski,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our service smooth and efficient. It’s always a pleasure to know our efforts are appreciated, and we look forward to serving you again soon.
Your StoneX Bullion Team
The best company.
October 1, 2025
Unprompted review
Reply from StoneX Bullion
Spoštovani gospod Krunić,
najlepša hvala za vaše prijazne besede!
Zelo cenimo vaše zaupanje in veseli nas, da ste imeli z nami odlično izkušnjo. Veselimo se ponovnega sodelovanja z vami.
Vaša ekipa StoneX Bullion
Everything perfect as usual
Everything perfect as usual. Good delivery. Smooth communication.
Appreciate buyback prices on every item just scrolling down page.
August 10, 2025
Unprompted review
Reply from StoneX Bullion
Dear Alberto,
Thank you very much for your kind feedback!
We’re delighted to hear that everything went smoothly with your order and that you value the transparency of our buyback prices. We truly appreciate your trust and look forward to serving you again soon.
Your StoneX Bullion Team
Everything Is all night
Everything Is all night, fantastic package
September 27, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Sameprayers,
Thank you for your kind feedback. We’re glad to hear you were happy with the packaging and overall experience. We look forward to your next order!
Your StoneX Bullion Team
Amazing experience
Amazing experience. Fast delivery . Super recommended
September 17, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Diletta Sulis Ruggieri,
Thank you so much for your kind words!
We’re delighted to hear you had an amazing experience and that the delivery was fast. We truly appreciate your recommendation and look forward to serving you again.
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Cliente,
Thank you for your kind words and for your continued trust in us. We are proud to have you as our loyal customer.
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Giaretta,
Thank you for your loyalty over the past decade!
We’re delighted to hear you’ve always found our service fast and reliable. Your continued trust means a great deal to us, and we look forward to serving you for many more years.
Your StoneX Bullion Team
Good experience
Good experience, clear and fast communication and delivery, recommended 100%
September 17, 2025
Unprompted review
Reply from StoneX Bullion
Dear Luis,
Thank you for your kind words and recommendation!
We’re delighted to hear that you had a good experience with our communication and delivery. Your support means a lot to us, and we look forward to serving you again.
Your StoneX Bullion Team
Easy and fast
Easy, fast, and trusty. Very good user experience! And customer atention.
September 15, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Barredo,
Thank you so much for your kind feedback!
We’re really happy to hear you find our process easy, fast, and trustworthy, and that you had a great user experience with our customer support.
Your support means a lot to us, and we look forward to serving you again soon.
Your StoneX Bullion Team
Easy ordering process
Easy ordering process, great step by step communication for the delivery. The was slight delay in the delivery time, however it was communicated several hours in advance!
September 15, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Wilson,
Thank you for sharing your experience!
We’re glad you found the ordering process easy and appreciated our step-by-step communication. We do apologize for the slight delay, but we’re happy our advance notice kept things clear. Your understanding means a lot, and we look forward to serving you again!
Your StoneX Bullion Team
Received material disguised as normal…
Received material disguised as normal parcel. Well done. Was delivered with no signature from my side. Looked like any other parcel I receive. It is well disguised. Pending to check the material received has the content and percentage of purity announced.
September 11, 2025
Unprompted review
Reply from StoneX Bullion
Dear Cliente,
Thank you for your feedback! We’re glad to hear that you appreciated the discreet packaging of your order, as we take privacy and security very seriously.
Your StoneX Bullion Team
Stonex is a reliable and trustworthy…
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue arises, they get in touch promptly. For instance, a few days ago I had a problem with their delivery partner, UPS, due to their failure to carry out the job properly. I reported it to Stonex, and they immediately took concern over the incident.
September 12, 2025
Unprompted review
Reply from StoneX Bullion
Dear Santi.M,
thank you very much for your thoughtful feedback and for your continued trust in StoneX Bullion.
We are delighted to hear that you value our reliability, fair pricing, and timely deliveries. We also appreciate your kind words regarding our customer service — resolving issues quickly and keeping our clients informed is a top priority for us.
It’s always a pleasure serving you, and we look forward to your future orders.
Your StoneX Bullion Team
The bets company for B2B gold business
This company dive very good condition of work and ship very fast.
September 10, 2025
Unprompted review
Reply from StoneX Bullion
Dear Momchil,
Thank you very much for your kind words and positive feedback. We truly appreciate your recognition of our working conditions and fast shipping. It’s always our priority to provide reliable service and strong support for our B2B partners in the gold business.
We look forward to continuing our successful cooperation with you.
Your StoneX Bullion Team
I try use Stonex Bullion for 3th time…
I try use Stonex Bullion for 3th time and i recive a super product and a super service costumer.
September 6, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Di Sandro,
Thank you for your kind words and for choosing StoneX Bullion for the third time.
We’re delighted to hear that you are pleased with both our products and our customer service. Your continued trust means a great deal to us, and we look forward to serving you again in the future.
Your StoneX Bullion Team
Can be trusted
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to your door, claiming there was no one there to answer (a lie).
August 22, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Prazeres,
Thank you for sharing your experience!
We’re glad to hear you found our ordering process easy and intuitive, and that our staff and products met your expectations.
We’re truly sorry to hear about the UPS delivery issue—unfortunately, that part is outside our direct control, but we understand how frustrating it can be. We’ll be sure to share your feedback with our shipping partners, and we’re always here to help if delivery concerns come up in the future.
Your StoneX Bullion Team
Great service
Great service. Very responsive customer service. Quick delivery
August 20, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. D'Anna,
Thank you for your wonderful feedback! We’re so pleased to hear you were happy with our customer service and quick delivery. Your satisfaction is our priority, and we’re glad we could provide a smooth experience.
We look forward to assisting you again soon!
Your StoneX Bullion Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.