The Quit Clinic  Reviews 251

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, encouraging attitude, and personalized support throughout their journey. Many people highlight the excellent service, noting its structured, effective approach and the provision of useful tools and products. Reviewers frequently mention the exceptional customer service, appreciating the regular check-ins and the team's professional and non-judgmental approach. The product offerings, including vapes, liquids, and patches, are also highly valued for aiding in the quitting process. However, some customers experienced issues with communication, specifically mentioning missed calls or unfulfilled promises regarding contact.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent support and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the supportive and... See more

Product

Consumers find the products provided to be highly effective and supportive. Many reviewers, including those... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers appreciate the regular contact and genuine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sure! Here's a shorter version of the review: Thanks to Tina at Trust Poult, I’ve made great progress in quitting smoking. Even though I slipped back, her support kept me motivated, and I’m now m... See more

Rated 5 out of 5 stars

The Quit Clinic has been outstanding from start to finish. The programme is structured, supportive, and genuinely effective — but what truly sets it apart is the people behind it. Throughout my 12... See more

Rated 5 out of 5 stars

Excellent Service, helped me give up. Great support. Highly recommend. Tina & the Team are really nice genuine people, always calling every two weeks with support, advice, encouragement & quick to dis... See more

Rated 5 out of 5 stars

Thank you, Tina! With your help, I managed to stop smoking and completely quit all nicotine products by the end of the course. You took the time to explain everything clearly and recommended the bes... See more


4.9

Excellent

TrustScore 5 out of 5

251 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thanks to Tina

Had been smoking almost 6 years on and off and after several failed methods. Once hospitalised this year I have finally found the right support to stop smoking once and for all but again didn’t know where to start . They gave me the tools and taught me how to use them and above all they helped me find the will and confidence to finally be free of this addiction. My gratitude is infinite, thanks to Tina and The Quit Clinic.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Achieving the impossible.

Having been a smoker for over 30 years, and after several failed methods and attempts to quit, I have finally found the right support to become an ex-smoker. They gave me the tools and taught me how to use them and above all they helped me find the will and confidence to finally be free of this harmful addiction. My gratitude is infinite, thanks to Tina and The Quit Clinic.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient in what they say and do

Very efficient in what they say and do. The support and advice was life changing, staff came across very professional and polite in there mannerism. Keep on delivering the good work and many thanks.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

Patches were sent to the wrong address…

Patches were sent to the wrong address and I missed a call because a fortnight after as I was busy at work but sent a text two days in a row to say I was busy but I was doing well, as a consequence my patches were not sent. Because I didn’t physically speak my patches were not sent. I found the lady confrontational and was told if I don’t speak to her and say the words I'm not smoking she will not send them as they could go to someone else. Being told off basically. I have a busy job and I am front of people and can’t always answer the phone so this service gave rules I can’t physically follow. The patches were working and I’m not smoking so I will have to continue on my own. I don’t like being told if Im not buying cigarettes I can afford to buy patches or that I have to speak to her physically. I don’t smoke cigarettes I smoke tobacco and I don’t need to buy any, I have it but am choosing not to smoke it. I don’t understand what part of I’m doing well indicated I’m not using the patches. I found this all too confrontational and not supportive so I’ve opted out of this service and will go it alone.

October 23, 2024
Unprompted review
The Quit Clinic  logo

Reply from The Quit Clinic

Hello Claire. Thank you for providing your feedback and I am extremely sorry to hear about your experience to date. Please could you send an email to info@thequitclinic.co.uk so I can propose a resolution for you. Again please accept our apologies and big well for being quit! Jamie - Clinic Manager.

Rated 5 out of 5 stars

The quit clinic

Leanne at the quit clinic is great. She is a great support and gives great advice. I'm just at the end of my 12 weeks now. Leanne has said to call if I need to .

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

From cigarettes to vape…

I've been working with a lady called Leanna from the Quit clinic for 12 weeks now and she's been amazing. Really easy to talk to and she's been pushing me through. With her words of wisdom and guidance I've finally quit the cigarettes and now vaping. I hope to eventually be nicotine free completely but one step at a time hey. I couldn't of done it without the added encouragement and support from Leanne.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Tuna was an excellent advisor, she has supported me to quit smoking. I loved that she was easy to talk to, gave excellent tips and was non judgemental when I had lapses. Thanks for this wonderful service, I would highly recommend.

July 18, 2024
Unprompted review

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