Canon UK Reviews 

Effin Canon AGAIN. Tried to speak to them Prompy reyply. Then passed to STORE. Just interminable music.

They are really inefficient and do not care. I have been charged twice. No Printer. I want ordercancelled and ny refund NOW !!

Every single negative review is fully justified. Customer Service at Canon is pathetic and the Useless Parcel Service is just that - useless. Still waiting on delivery of just printer paper and ink some 2 weeks down the line having been advised twice of a date and delivery time which were both no shows.

Bought a £3k lens - got the shipping notification and delivery date from UPS - then got an email from Canon saying they never had the item in stock. They refunded quite quickly but their stock & automation is terrible - spent a day at home waiting for UPS on the day they confirmed but the lens never even existed. Definitely don't buy from their website.

I ordered a lens from the official Canon store a few weeks ago. They dispatched it via UPS but after a few days the tracking info changed to "delayed." I contacted UPS and they said Canon didn't submit the correct customs forms (it was coming from the Netherlands for some reason.) I contacted Canon who just gave me a generic "it can take up to a week for your item to be delivered" response. I called and emailed them multiple times telling them to please submit the correct documentation so my shipment would no longer be held up. Each time they just brushed me aside and told me my case was being "escalated". Well, after a week of this, UPS finally gave up and just sent my lens back to Canon who then sent me a "thank you for returning your item" email. Despite me insisting that I wanted my lens they refunded me and that was that. Now I have to wait several weeks for the lens to come in stock again. So... do yourselves a favour AND DON'T BUY FROM THE CANON STORE. Their customer service is absolute rubbish.

The worst shopping experience!!! I ordered 4 items and only received 1 item, this was 2 months ago.
I have been emailing Canon and they haven't responded.
I have been calling Canon and a guy picks up and his solution has been to escalate the case that I have been emailing customer services about for 2 months. Almost 2 months after my order and I haven't been given the refund or my items. Do not purchase or trust this company.

Item I ordered in February arrived damaged. 6 times I have phoned customers service to be told I’m sorry and we will deal with the issue as a priority still no email reply or phone call.

I placed an order on 6 Jan for ink costing 81.46 GBP via the pop up. This order went to Canon UK and I in good faith believed this is where it was coming from. It left Netherlands 5 days later and got stuck in initially in the Netherlands before going to Stanford Hope for 10 days and finally getting lost by UPS.

Having contacted UPS they said to complete the claims form, which when i tried wouldnt let me, so i contacted Canon. And i contacted again... 3 times in all over a 2 week period. NOTHING HAS HAPPENED. No repayment no items.
Now, i appreciated the rather unexpected Brexit that fell upon us and that no business could possibly have prepared in time, also now that 1 year on in a pandemic that lessons have not been learnt and you havent been agile enough to cope. Ultimately Matthew Searle, as head of UK, you are responsible, so im asking you to get mine and others order or claims resolved, there really is no excuse for being unprepared.

I ordered ink cartridges worth £61 on 14th Jan. Date given for delivery was 21st Jan. This date was repeatedly put back until UPS stated delivery by 8pm 5/2/21. This day passed without delivery and without further notification. Tracking showed the item being at Stanford le Hope, and stayed there until I told Canon to recall the order on 18th Feb. Then shown at Newhaven and been there since. Canon refuse to refund until they receive the items even though I never received them so their refund policy should not apply. Given the experience so far I expect my refund in April. They also state the refund once they have agreed to it will take 10 to 15 days to reach bank.

I did a review on 3rd February but need to add some information. I ordered on 23rd December and still have no product and no refund. I’ve now contacted Trading Standards as I believe they’ve taking my money unlawfully and I would urge everyone else to take the same action as they cannot continue to act in this way. BREXIT is an appalling excuse when I ordered 8 days before the BREXIT deadline but they chose not to dispatch until 15 days after my order date. My son is still without a Christmas present due to these cowboys, if you value your money, don’t order from these people!

Do not buy from them. Ordered on 31 of January, still nothing. I just read all the reviews from last couple of months and agree with them all. Very poor service.

Do not buy from these people if you want to get what you have paid for! Do not expect an answer to emails. Do not expect any customer service. What you can expect, use of any excuse, total lack of interest, continued use of the worst delivery company known to humanity

I ordered my printer at the end of December, and I was told delivery would be 3 to 5 working days, and brexit may cause the printer to be a few days late, fine.
I started calling them 2 weeks later, as I not only had no printer, but the tracking information they gave me didn't work. They said it's stuck in customs because of Brexit. They have nothing on their website ANYWHERE that suggests their items come from outside of the UK! Every single time I contacted them, it was our fault for voting for effing Brexit!
At the end of January, the tracking number finally worked, only to find that they didn't even dispatch the printer until 28th Jan!! It's now 11th Feb, and I'm still waiting, and tracking it while it constantly gets stuck for days due to lack of paperwork!

As everyone else has said, delivery is taking ages. I ordered on the 26/12/20 and it's now 1st Feb. I called cannon a couple of weeks ago, they weren't helpful at all, I called UPS a week later, she said that my parcel was in the Netherlands, and it would be shipped to the UK in a few days. It's now been a week since then, my parcel has been in the UK for nearly a week now according to the UPS tracking system but it's still not here. I called Canon again today, and after acting very frustrated, my case was raised or something and I may be offered some sort of compensation. My advice is, DON'T order from canon at the moment, at least until everything is sorted. If you have ordered something and it hasn't arrived, chase it up and ask for compensation.

Purchased a printer on 14/01 and expected it in 4-6 days as stated on their website and it is still yet to come. It'd not stated anywhere on their website that they send the products from the Netherlands, and it says they don't deliver to outside the UK so I assumed they sent the stock from here.

Been awful trying to contact them or get any help, apparently because they aren't in the office they can't look at order details but can still take and dispatch orders? If you can't provide basic customer service maybe you shouldn't be operating

Purchased a printer on the 28th December 2020, still awaiting for delivery on the 27th January 2021. Staff are absolutely useless, that is when you get through to them.
Avoid this company, I certainly won't be using them again.

Ongoing poor experience as others have highlighted. Ordered a camera on 28/12. Only became apparent after I did not not receive this was being shipped from
The Netherlands albeit first claim was it was coming from Ireland. Either way told delivery 8/1 then 12/1 the. 14/1. At that stage i cancelled. Item appears lost between Canon and UPS. Can’t get through on customer service phone line. Email responses patchy and still no formal confirmation of when I will bet a refund. So I am £700 down with no idea when I will get a refund albeit I will now instruct my card issuer to charge this item back as goods not received.

This company should not be trading. There is no real UK store. There is no UK stock. There apparently is no order processing and there is CERTAINLY no Customer service or communications. All they can do is take your money! Ordered a printer before Christmas that was in stock on the Cannon UK store. After a week and no update on delivery I chased up twice. Eventually got a response that Brexit and Covid were to be blamed, it wasn't their fault and the earliest they would be 'processing' my order was 2 weeks after I placed it(! - so why did they take my order if they couldn't process it for 2 weeks ?) and then it would be 'standard delivery', which is not clear on the website, but apparently is 7 days. This date passed and I chased up (twice) again. Apparently the 'stock' that is advertised on the UK store is not UK stock but sourced out of the Netherlands. Hence the delay. I was greatful for this clarity/honesty but this remains the only helpful response. All comms from the Cannon store appears to be from 'customer service' reps with English as a second language and where customer service is a foreign concept. Since then I have had promised deliveries on the 11th Jan, 14th Jan, 15th Jan 21st Jan and now the 29th Jan. My order seems to have been in transit, cleared customs and be on its way to me multiple times with UPS only to then not arrive. Despite multiple further emails and questions to both Canon and UPS on what is happening I have only received stock responses about problems due to Brexit but no clarity on why on 5 occasions now I have been notified of deliveries between '9 and 12' , with no other comms, only for the order not to arrive. This is followed by another update after the delivery date is past with a new date that I have no faith in. The only other comms I am getting is emails advertising other Cannon products that I am sure I did not consent to and I will not be buying! If the delivery does not occur this week I will be putting it in dispute with my credit card company and getting my money back. What I won't get back is the hours and hours of chasing up and the use of a printer that I ordered well over a month ago now. I will not be buying Canon products again and certainly will never order from their online 'store' that when it says 'in stock' apparently means we might have some somewhere but certainly not in the UK, we will take your money but you can just guess if and when you will get it as we don't provide any comms or real customer service. The only thing the 'Canon UK store' can do effectively is take your money.

Terrible company...ordered twice (two lots of cartridges)..from what appeared to be Canon UK Store..turns out stock sent from NETHERLANDS!. Repeated (7-8?) notice of delays (UPS courier).
Latest notice for 1 order: Thur 28th...will be two weeks. The other order delivery not indicated yet. UPS blaming Brexit (possibly true), but UPS notification is RUBBISH!
Still not sure whether I will receive my orders.
Steer clear of Canon Store..look elsewhere for better service!!!

Ordered a cartridge for my Canon printer a month ago. Received an email the following day to say the cartridge had been shipped, and it has never been received. Emailed Canon and no reply. Just tried to call them and was on hold for 30 minutes, only to be cut off. Disgraceful 'customer service' and will use another cartridge provider from now on.

SHOCKING COMPANY! I ordered my on the 26/12/20 and as off today I STILL do not have my order!! 4 weeks is ridiculous. Even with brexit taken into account this is deplorable!!!! I called canon and was basically told they can’t tell me when I’ll receive my parcel!! Also find another Courier UPS are honestly the worst!!!! All I get is your parcel will get to you when it gets to you basically!