MINISFORUM Reviews 1,756

The customer service was exemplary, all requests and concerns were handled effiiciently and without delay. Rachel has proven that email support really does work, she showed the upmost professionalism and patience throughout. Thank you!

The support was very fast, friendly and professional.
I received a corrected invoice with proper VAT information shortly after my request. Communication was clear and helpful, and my issue was solved without complications.

Very satisfied with the service and the quick response. Thank you!

Update: After a long wait, my money has been refunded. Since the issue has been resolved, I am updating my rating. However, a deduction remains for the far too long delivery time beforehand and the wait for processing of the refund.

PCs that work well and have been reliable workhorses for us at good prices. We use for business workstations in two countries. Very few have had hardware failures with 40+ units over 22 orders in the last 5 years with select models we use. So far they have shipped clean installs without sketch pre-loaded things that we have seen in other brands. Support has been responsive if not always perfectly able to resolve our questions/ issues but we've always managed to work things out. We've successfully RMAed maybe three items that were defective early on. I'm holding at 4/5 due as I think driver/bios support could be better and I think there are a few models with higher failure rates/issues that would be a headache if that is your PC or you stock up with that model.

I noticed an issue with the USB 3 front header on my Minisforum motherboard shortly after purchasing it, as it looked like a pin was missing.
At first there was a bit of back and forth with support about whether this was normal or not. However, after I provided clear photos and explained the issue in more detail, the case was reviewed properly.
Minisforum then arranged a return and replacement without any hassle. The return process within Germany was straightforward, and communication was good. Once my package arrived, the replacement was shipped quickly.
Overall, while the initial response could have been a bit faster, the issue was resolved professionally and to my satisfaction.
Thank you to the support team for handling the case and making sure everything worked out well.

I ordered from their minisforum website. On the website they state a delivery time of 7-10 days. But expect it to be a lot longer. In my cause it was more then 30 days.

But their customer support was really good. They answered quickly and tried to help me as fast as possible. Even minor issues with customs where resolved with their help.

I am happy with the product now I have it here up and running!

I recently purchased a Minisforum NAB9 and am very happy with the performance, form factor, and quality. I did have a minor issue that required contacting Minisforum support. Their response was fast and comprehensive. I appreciate their dedication to supporting customers. Thank you!

Excellent customer service and very good product! I am going to buy another one once the RAM prices go down :)

I recently had to request a replacement for my AtomMan G1 Pro due to a hardware defect. The customer support experience provided by Amber was absolutely exceptional from start to finish.
She guided me through the return process clearly, confirmed the delivery at their warehouse immediately, and arranged a replacement unit to be shipped via DHL Express seamlessly. The replacement PC arrived ahead of schedule, perfectly packaged, and it has passed all hardware and software stability tests flawlessly.
Getting a premium machine replaced internationally can often be stressful, but Amber made the entire process smooth, transparent, and professional. I am incredibly satisfied with Minisforum's customer service and highly recommend them!

The customer service worked with remarkable professionalism and kindness. I returned a computer after changing my mind, and they were incredibly kind, patient, and helpful throughout the whole process.

“Excellent support service! Very friendly and competent staff. A solution was found quickly and everything was handled smoothly and without complications. I can highly recommend them!

Best regards,
Hannes

Has been working great. Support is very responsive and helpful, especially Tina.

I have purchased a number of things from Minisforum.
They are always top quality and the customer service and advice is excellent.
Even when there has been a problem it is dealt with efficiently and quickly

Highly recommend

Really happy with my N5 Air AI NAS. Easy website to navigate, simple ordering process and responsive customer service.

I had an issue with a refurb unit (wasnt working properly).

I emailed the company. Hesper on their support team replied rapidly. The back and forth was quick, and it was determined i should sent it back.

The follow up correspondence was very concise. They offered a replacement item or refund depending on my desires.

Having good customer support goes a long way.

Of note i have bought MANY things from Minisforum, and they have best in class quality.

Had a hardware issue with my MDSA156 monitor and dealt with Helen from the EU support team. Communication was always polite and clear, and when the original product turned out to be out of stock she processed a refund without any fuss. Happy with how it was resolved.
Thanks Helen!

Bought multiple ones,.most of them delivered on time despite being international shipments. Issues were handled professionally by the customer support staffs.

Very good equipment and service, always ready to help.

By mistake I ordered a PC that needed additional components and assembly, which unfortunately is beyond my ability. I contacted Rachel and she arranged a full refund that I received today. Very pleased with their customer service and contact.