MINISFORUM Reviews 1,756

RMA on an MS-01 after almost 2 years old not switching on and green led blinking on the PSU. After a first round of basic troubleshooting steps, diagnosis was fast and RMA was opened to Germany (from France). A defective capacitor was changed. All-in-all, 3 weeks including all postal treatment delays. Excellent experience on my part and hotline was to the point and helpful to resolve my issue.

Ordered 5 days ago and still hasn't shipped.

Edit: despite the response from minisforum, the email they referred to in their response, with the tracking information shows that the label was created 5 days ago (from this update on 6/3) in Hong Kong and NO shipping or update since then.

Great customer support! I reached out because my UM790 Pro barebones was missing the RAM heatsink. The support team responded quickly and is sending me a replacement free of charge. Really happy with how they handled it.

Very quick and efficient response from the customer sales/service team. Looking forward to receiving the product.

Unfortunately my minicomputer did not work properly (can happen), but the customer service was great. Would recommend!

One word to say is excellent service in all terms, be it inquiry or change request or order fulfillment or shipping. I am a repeat customer with Minisforum after the first one. Sure, will recommend to others as well.

Got a refurbished MS01. Delivery was really fast. The device works great, also came including extra accessories and cables. Support also was really helpful! Overall great experience!

prompt response

Outstanding support and a quick response—including delivery. (The SSD cooling unit on our MS01 was replaced)

I bought 2 PCs and both had a problem with freezing and then a green screen. Both computers were sent for a complaint and within 10 days I was sent a new device. I hope the problem will not occur again.
Professional communication and overall good attitude.

Excellent customer service!

The support team was very friendly, professional, and helpful during the entire process. They always replied politely and kept me updated about my shipment and return. I really appreciate their communication and support. Overall, a very good experience and I would definitely recommend them.

5 stars!

This is my second MinisForum PC, and the built quality is superb. I bought other brands too, AceMagic for example, and you can't really compare them.
On my second PC, the memory heatsink was missing, and after a short e-mail exchange they agreed to send it to me.
The customer service is great too and the delivery, the same, quick, from top deliver companies (DHL).
I would say that you can buy from this brand without a second thought.

Love my new device. Received it very quickly (within about a week) and I had only a small issue with duty costs (DHL charged me double) but I emailed them at Minisforum and Tina responded very quickly and everything was sorted it in a moment without any fuzz. Can recommend them.

The Mini PC I ordered from Minisforum seems high quality and very good value for the CPU performance. Customer service is also very speedy and helpful.

Very fast response and professional.
I am really satisfied.

Super Mega Hardware, Nutze den Minisforum MS-02 Ultra als Server für Daheim mfür Fmilie und Freunde macht sehr viel Spass das kleine Monster :-D

Awesome hardware! Using the Minisforum MS-02 Ultra as a home server for family and friends is a lot of fun—this little beast is a blast :-D

I needed an urgent address correction for my order, and the customer service team handled it incredibly fast. Hesper was polite, professional, and updated my shipping details immediately before the package went out. Fantastic support! Very impressed with the customer service!

Great customer service! Thank you for your prompt responses and return time on my repair. I have bought 2 boards and I will come back for more. Definitely great knowing you stand by your products!

I had a known issue with the MS-01 (Intel Raptor Lake silicon) and dealt with the support for RMA. After a few emails exchanged, they confirmed the issue and offered to RMA the unit. The RMA process was easy and quick.
Tech support is easy to deal with.

I had some questions and doubts about the Minisforum product I bought! The support team solved all my doubts, so I can tell my experience was very good! Very good, and not great, because it is always possible to improve! ;-)