MINISFORUM Reviews 1,759

NAB6 Lite RMA

my refurbished nab6 lite had a faulty cap after 4 months of service. the RMA process went smoothly and it was fixed with 2 weeks and send back. Recommended service.

Great post-sales support — very kind and efficient.

Tina was really helpful and organised for me the shipping so that I didnt have to wait for the order from Germany.

I bought an A2 Minisforum; it’s a really great product and the customer service is pretty good

Ordered refurbished UM790 Pro, all cables and power supply were included, computer works as it should. Very happy with the price/performance.

very responsive and quality customer support and help

It was great, great contact, great respond, great outcome. Had a faulty power on the MS-01.

I’ve heard great things about Minisforum, and now as a customer I’ve seen firsthand why. I had to make a last-minute change to my order and update the shipping address shortly after purchase, and their team handled it quickly and without issue. I’m really impressed with the level of service and consistency. Highly appreciated.

Fast delivery, fast response, HW available in these difficult times

I previously bought a mini PC from MINISFORUM and recently needed an additional power adapter for it since the original was done. Their customer support was excellent — they offered me the option to purchase the adapter at a discounted price (only paying for shipping), handled everything quickly, and the delivery was completely hassle‑free. Really appreciate the smooth experience and great support.

Excellent as always. Customer support got back to me in 5 minutes of an email and was able to assist me immediately.

Bought a mini PC from the US and asked to cancel soon after which was my fault. Just had to ask them separately to cancel delivery that was in the very initial stage (label created). Got fully refunded quickly once they found the package. In hindsight should have gone the amazon route where they deliver fast from US store.

Their gaming PCs don’t work properly and their customer support is inefficient.

If you’re considering buying one of their gaming PCs don’t waste your time or money. The first gaming pc I bought, the GPU was significantly power limited so I couldn’t play games without constant stuttering and frame drops, I then requested a replacement which wool over a month to get because their customer support was incompetent and inefficient, even when mailing the pc to the address they gave, the first few times now one was even present to pick up the parcel so I had to reschedule delivery two times. And even after all of this the replacement doesn’t even work, it doesn’t even take me to a bios screen

This was easily the most painless process I have ever had regarding a warranty replacement of any kind. Floyd and team were responsive, accommodating and professional. Nothing but good things to say. I intend to keep using this company and its excellent products indefinitely because of the level of support.

Customer Service was quick to process my request. They made the entire process easy and straightforward. I will not hesitate to purchase something from them again.

Had an issue with the shipment of my N5 air NAS that was returned to the sender before it reached me. Their customer service reached out to me and got it fixed so it could be delivered.

RMA process was fast and transparent. Thank you for the great communication

Have 3 of their products. Worked with them to try and fix one that died. They attempted to fix it but they failed and then sent me a new one. I'm very happy with their support.

I ordered the DEG1 eGPU dock directly from Minisforum and had a very positive experience. The order arrived on time, was well packaged, and the product was exactly as described.

The DEG1 was easy to set up and has worked reliably from day one. I am currently using it with an AMD Radeon AI PRO R9700 GPU, and the dock has performed well without any issues. Build quality is solid, and everything functioned as expected.

Overall, I am very satisfied with both the product and the purchasing experience. Based on my experience, I would not hesitate to order from Minisforum again.