Novak Djokovic Official Store Reviews 271

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Website functions well, and no problems in completing purchase. However, most of the relevant sizes for almost all articles were out of stock. I am a M size (I ended up buying an L size hoping it woul... See more

Rated 3 out of 5 stars

Not enough choice and sizes. I never find instructions about sizes, so I ordered a Tshirt and a cap for my 9 years old boy, but it is fitted for his 5 years old little brother!!! I even don't kn... See more

Rated 2 out of 5 stars

I was quite disappointed with the purchases. The coffee cup is very thick and looks cumbersome. The IPad cover, a total disappoitment, as I got the impression, rightly or wrongly, that it wou... See more

Company replied

Rated 2 out of 5 stars

It is too expensive to send things back to Europe and so I had to spend hours modify the shorts by hand to fit my friend, for whom they were a gift. I had specifically asked to sizing information, but... See more

Company replied

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2.3

Poor

TrustScore 2.5 out of 5

271 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

very satisfied

I'm so satisfied with everything; the condition, the handling and the speed of delivery. Thank you!!

October 20, 2015
Unprompted review
Rated 5 out of 5 stars

High quality jacket

I purchased NDF red jacket customised with my initials.

Although I live in Australia, item arrived quickly and jacket is of high quality.

October 20, 2015
Unprompted review
Rated 2 out of 5 stars

Coffe cup and IPad cover.

I was quite disappointed with the purchases.
The coffee cup is very thick and looks cumbersome.
The IPad cover, a total disappoitment, as I got the impression, rightly or wrongly, that it would be a complete cover i.e. covering the front and the back of my IPad, not just one half of it.
In addition, I expected to see my first name on both items, below the logo.
Never used either of the two items. Where I was expecting to dazzle my friends with them, I ended up putting them away in a cupboard!
However, as the money is used for good causes and it is associated with NOLE, how could I have possibly return them?
I suggest, as description of items for sale is not adequate and leaves one to come to wrong conclusions, they should be changed with more detailed and accurate ones.
Sorry for the poor review.

October 19, 2015
Unprompted review
Novak Djokovic Official Store logo

Reply from Novak Djokovic Official Store

Dear customer,

the liking of products is a subjecive matter. We never received any warning about these items from other customers.

You didn't select any customization (first name) during your purchase.

We remind our Customer Service is at your disposal for any kind of need.


Regards.

Novak Djokovic Store

Rated 5 out of 5 stars

good experience from your part, but goverment misbehavior

it happened to be vorbidden to import tennis shoes from Europe, so the solution given to me was to make a small hole on the shoes so they could enter as a sample, not for sale, at the end they did a nice little hole on each shoe and i am using them without any problem, but i think, you should know in advanced, if it is alloud or not, to buy your articles, before you sell them, but anyway, at the end i enjoyed playing tennis with them, be well and best regards,
juan murillo

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great Experience!

Love the Store and was very easy to use. The only thing that I would request is that you have more XL options- really wanted to buy some of the US Open gear from Uniqlo, but maybe its a sign that I need to go Gluten Free like Novak :)

Thank you guys!

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Had a wonderful experience and am looking forward to more purchases/donations in the future

-Marko

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Polo shirt

Great product, fast shipping, postage could have been cheaper. however totally satisfied.

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

uniqlo polo's

Great stuff from the great player and even better human being. Worth every penny spent ...especially knowing that money goes for the kids foundations!

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Tennis shorts

Very pleased with the quality of the shorts and the speed of despatch. Quite expensive but I believe a percentage goes to charity so fair enough.

October 19, 2015
Unprompted review

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