Novak Djokovic Official Store Reviews 271

TrustScore 2.5 out of 5

2.3

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Rated 2 out of 5 stars

Website functions well, and no problems in completing purchase. However, most of the relevant sizes for almost all articles were out of stock. I am a M size (I ended up buying an L size hoping it woul... See more

Rated 3 out of 5 stars

Not enough choice and sizes. I never find instructions about sizes, so I ordered a Tshirt and a cap for my 9 years old boy, but it is fitted for his 5 years old little brother!!! I even don't kn... See more

Rated 2 out of 5 stars

I was quite disappointed with the purchases. The coffee cup is very thick and looks cumbersome. The IPad cover, a total disappoitment, as I got the impression, rightly or wrongly, that it wou... See more

Company replied

Rated 2 out of 5 stars

It is too expensive to send things back to Europe and so I had to spend hours modify the shorts by hand to fit my friend, for whom they were a gift. I had specifically asked to sizing information, but... See more

Company replied

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2.3

Poor

TrustScore 2.5 out of 5

271 reviews

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Rated 5 out of 5 stars

AJDE :)

Really the best (and possibly the only) place for No1efam to buy, for yourself or for someone else.

All the products, that I've bought have been top notch, with the right sizes, fast delivery, reliable and safe shopping experience and all the money goes to charity.

October 19, 2015
Unprompted review
Rated 3 out of 5 stars

Ok but could have been better

I have purchased quite a few items from this website and spent hundreds of dollars.
Overall the quality and shipping of the goods has been great.
I even gave positive feedback about this directly to the website.

Being a loyal customer I made 2 separate purchases at the same time within minutes apart online. I bought a shirt then realized immediately after that I wanted a jacket that matches the shirt so I did it in another transaction.
I immediately emailed the customer service to ask them if they could put both the shirt and jacket in one shipment so I could save the shipping cost and not have to pay 2 separate shipping charges.
As I immediately asked right after my order I didn't think it would be an issue.
Within 24hrs I was contacted by customer service and told that they could not separate and I would need to pay both shipping charges separately.

This was a big disappointment in customer service and this is what kept me from rating 5 stars.

I am not sure if I will order again from this website or will recommend to others.

If customer service is great, customers will go the extra mile and keep buying and telling others about how great the products and service are.

In this case while product is good, service could have been better, considering I am a loyal customer that has spent a lot of money already and would have continued to spend much more.

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great!

Merchandise was excellent quality and delivery was superb!

October 19, 2015
Unprompted review
Rated 2 out of 5 stars

Held hostage

I purchased a pair of shoes and they were to small. I sent the shoes back for another pair and was surprised to find out I would not receive a new pair of shoes with out paying a very large shipping fee.

October 19, 2015
Unprompted review
Novak Djokovic Official Store logo

Reply from Novak Djokovic Official Store

Dear customer,

no shipping fee.

The fees you paid were the customs duties we advanced for collecting the returned package, as you well knew through our communications.

Regards.

Novak Djokovic Store

Rated 4 out of 5 stars

Good product - expensive delivery

Hi,
I love the products, I am a big Nole's supporter :-) . I live in Canada , so the only option was express delivery 38Euro, and with customs, I paid for the product delivery more than for the product itself. Yes I got it with fedex within 48hours, but regular delivery of 5-7 business days is fine too and then I do not need to pay customs. At least in Canada with regular delivery there is no customs as CBSA only inspects 2-3% of the parcels. I do not remember ever paying customs with regular delivery.
It is not so much about money , I can afford it but in North America the delivery cost can"t be higher than the value of the product.

October 19, 2015
Unprompted review

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