Stories Flooring Reviews

2,158

•

4.6

Flooring Store

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional, and knowledgeable staff for their exceptional service, often going above and beyond to assist with product selection and order fulfillment. Many are highly satisfied with the top-quality flooring products, noting their beautiful appearance, durability, and the quick, reliable delivery service, including prompt sample dispatch. However, some customers also noted issues with delivery, experiencing significant delays, packages arriving damaged, or a lack of assistance from courier drivers. A few other people also felt that some products did not match samples, were difficult to install, or were reported as faulty and warped, leading to disputes over product quality and suitability.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting prompt and speedy... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high quality of the products, such as... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often describing it as quick, painless, and excellent from... See more

Reviews shaping this summary

Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more

Company replied

quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more

Company replied

My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more

Company replied

This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more

Company replied

Company details

Written by the company

Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk

Contact info

Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
01133200223
info@storiesflooring.co.uk
storiesflooring.co.uk

4.6

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Luxury Flooring

luxuryflooring.co.uk

4.5

(9K)

UK Flooring Direct

www.ukflooringdirect.co.uk

4.4

(40K)

Renovate Direct Limited

renovatedirect.co.uk

3.7

(205)

Direct Wood Flooring

directwoodflooring.co.uk

4.5

(10K)

Floor Street

floorstreet.co.uk

4.8

(1K)

Tapi Carpets & Floors

tapi.co.uk

4.8

(103K)

Leaderonline.com

leaderonline.com

4.1

(37K)

Flooring Revolution

www.flooringrevolution.co.uk

(386)

4.6

All reviews

(2,158)

333 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Mar 7, 2026

Simply great

Delivered on time. No damaged products. All perfect.

February 5, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi James,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 5, 2026

Quick delivery

March 3, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 5, 2026

Cannot beat some free samples

Cannot beat some free samples, as many as you require with no pressure to buy. Competitive prices.

March 3, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi William,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 3, 2026

Delivery date changed twice after being assured.

I ordered my flooring and was told it would be two weeks until it would be delivered. I got a phone call the day before delivery to say that it wouldn't be delivered as it was stuck in the port and couldn't be taken off the boat due to weather and was assured that i would receive it early the following week. I called the next week to see when delivery would be and they said they would get it on thursday and i wouldn't receive it until the next monday. So nearly four weeks for delivery and feel as if i am being strung along, i have had to cancel my floor fitter twice now.

February 15, 2026

Reply from Stories Flooring

Mar 4, 2026

Hi Neil,

Please accept our apologies again. The goods were sold with a date given of the end of March and this has slipped due to delays in customs and weather unloading the ship. The goods are with us Thursday and we will try and get out for Friday but likely it will be Monday. We will refund the delivery charge as goodwill due to the last minute delays.

Gareth

Updated Mar 2, 2026

K. S.Ordered the flooring we wanted

Ordered the flooring we wanted. Very easy payment method. Product arrived today. looks beautiful. Will use this company again.

January 30, 2026

Reply from Stories Flooring

Apr 7, 2026

Mar 2, 2026

February 25, 2026

Reply from Stories Flooring

Apr 7, 2026

Feb 27, 2026

Good samples

Good samples, arrived very quickly.

February 24, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Mark,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Feb 26, 2026

February 23, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Andy,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Feb 24, 2026

Knowledgeable staff who couldn’t be…

Knowledgeable staff who couldn’t be more helpful.

February 6, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Simon,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Feb 23, 2026

Very helpful staff

Very helpful staff. Sent samples quickly and provided expert advice when requested.

January 29, 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Jane,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Feb 23, 2026

Fantastic products are customer service…

Fantastic products are customer service - went the extra mile- best wooden floor out there !

August 19, 2025

Reply from Stories Flooring

Apr 7, 2026

Feb 23, 2026

I asked for samples and they arrived…

I asked for samples and they arrived within a couple of days, excellent service.
Thank you

January 23, 2026

Reply from Stories Flooring

Apr 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look