Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more
Company replied
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Review summary
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What people talk about most
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quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more
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My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more
Company replied
This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more
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Company details
Written by the company
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Contact info
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 73% of negative reviews
Typically replies within 1 week
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Chris was very friendly &…
Chris was very friendly & helpful…definitely I will be using them again.
December 11, 2025
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great communication
Exemplary service from Stories, will use again in the future for sure
December 23, 2025
Reply from Stories Flooring
Hi Pete,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Lusso Florence Coffee Oak Flooring
Excellent price and quality. I've paid less for solid Oak flooring than what it will cost me for engineering one from the shops in my area.
Keaton was very kind and replied to all my question. I am a women with no previous experience shopping flooring.
Very happy with my purchase.
Thank you yo all team.
December 22, 2025
Unprompted review
Reply from Stories Flooring
Hi Svilena,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Darryl,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great engineered-wood flooring
Great engineered-wood flooring, delivered on time, with responsive customer service. Kenton was very helpful in helping me understand and order all the necessary bits and was very proactive in resolving a slight hiccup with the delivery.
December 30, 2025
Unprompted review
Reply from Stories Flooring
Hi Harsha,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Chris was super helpful
Chris was super helpful, delivery was quick and hassle free.
December 16, 2025
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Terrible
Terrible. Quality of product. Nothing like sample. Had to return 35 Packages.
November 28, 2025
Reply from Stories Flooring
Hi Andrew,
Many thanks for the feedback.
Collected, refunded without charge. Apologies for any inconvenience
Gareth
Very helpful advice on phone
Very helpful advice on phone . Good quality and price .
November 26, 2025
Reply from Stories Flooring
Hi Claire,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The staff were very helpful and plenty…
The staff were very helpful and plenty to choose from
September 23, 2025
Reply from Stories Flooring
Hi Philip,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Lusso Carrara Luxe Antique Herringbone Engineered Oak
Super product and great value Slight issue with delayed delivery but quickly sorted.
November 24, 2025
Reply from Stories Flooring
Hi David,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really good experience
Really good experience, smooth process Kenton was really helpful and even pointed me in the right direction when i’d ordered the wrong adhesive. Many thanks
November 14, 2025
Unprompted review
Reply from Stories Flooring
Hi Philip,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Essay to use website and very fast…
Essay to use website and very fast delivery. Quality of flooring is really good
December 21, 2025
Reply from Stories Flooring
Hi Bex,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Best customer service experience
I had been shopping around for engineered wood flooring for a while and ordered lots of samples. I received an email from Kenton at Stories Flooring with the offer of a further discount. When I sent through the amount of flooring and Scotia beading I required Kenton got back in touch to make sure I hadn't ordered too much beading. He went through the floorplan with me to check. Delivery was quick. When I had an issue with a couple pieces of beading they sent me some replacement straight away. The floor is finally down and looks lovely. Thank you so much Kenton!
November 7, 2025
Unprompted review
Reply from Stories Flooring
Hi Kesia,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Shirley,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Had a mix up in that wrong flooring…
Had a mix up in that wrong flooring delivered but Kenton sorted it out for us. He sent samples to double check it was corrected so that the replacement would go without a hitch. We were happy with his customer service
October 6, 2025
Unprompted review
Reply from Stories Flooring
Hi Beverley,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton and the whole team were great
Kenton and the whole team were great. I have been pleased with the service. It is too early to comment on the floor as this will not be put down for several weeks time, but I was very pleased to benefit from the additional discounts offered as part of black friday/november etc
November 18, 2025
Reply from Stories Flooring
Hi Jem,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great service from Kenton
Kenton went above and beyond to help me find the right flooring for our annexe. It was his 5* customer service that ensured we made the purchase with Stories Flooring and not purchase else where.
A real credit to the company
December 2, 2025
Unprompted review
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Disgusting service
Disgusting service, and the customer service is non existent. My flooring went missing in shipment, I was not informed at any points and continued to chase my delivery daily, repeatedly told I would receive my flooring in sufficient time, still waiting for a callback weeks later regarding my complaint.
November 17, 2025
Reply from Stories Flooring
Melissa,
Many thanks for your time on the phone and please accept my apologies again. Our communication could have been so much better on this occasion through the delay and post refund when you were not given the courtesy of a call back.
We will pick up internally and improve our service from your feedback
Gareth
Missing part of the order
Missing part of the order, still no return phone call or email
November 17, 2025
Reply from Stories Flooring
Hi John,
We have really let ourselves down on this one. We have a note you logged this but it has not been actioned. That is one of the team on the naughty list! I have refunded the cost of the missing item but will also dispatch it as per conversation with your partner.
Apologies again for the poor service
Gareth
Reply from Stories Flooring
Hi Susan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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