I ordered 2 custom Stanley cups … 1st it took a long time to arrive. Next, it’s not a Stanley cup, it’s just a look-alike. Doesn’t even say Stanley. And the custom design was just a printed wrap that... See more
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I ordered two Berserk tumblers for my husband’s birthday. I knew they would arrive after his birthday would, but with the promise of I think it was 2 week shipping, I figured it wouldn’t take too too... See more
The merch itself was great very well made but the duration of things getting delivered takes way too long. That could use some improvement.
I was hesitant to order from Stormmerch based on reviews and comments on the web but they had a 40 oz cup I wanted so after a couple days of debating I ordered the cup. It arrived earlier than... See more
Company details
Written by the company
Email: support@stormmerch.com Phone: +44 7537 168838 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM Support Time: Mon – Fri: 8AM-5PM PST
Contact info
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
- +44 7537 168838
- support@stormmerch.com
- stormmerch.com
2.3
Poor
277 reviews
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Hasn’t replied to negative reviews
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DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I am fighting now to get an order i placed 11/23. As of today I still haven't received by order. All I keep getting is excuses. Day after day. I still haven't received my merchandise.
November 23, 2024
Unprompted review
Has been a month and still do not have…
Has been a month and still do not have the product for one of my orders. I received one 3 1/2 weeks after I ordered it and it was sent via usps from a local address. Something is very fishy and unprofessional with this company. Don’t buy from them.
January 14, 2025
Unprompted review
Ordered 3 Louis Vuitton mugs
Ordered 3 mugs ! Took 5 weeks to get 2 of them . Got the third one a week later ! The quality of the third mug was terrible ! Blurred printing ! I had to throw it away ! Mentioned this to their customer service dept and they don’t care ! Do NOT BUY from StormMerch.com !
January 2, 2025
Unprompted review
Ordered a cup for my granddaughter
Ordered a cup for my granddaughter. It was supposed to be a Stanley Louie Vuitton but when it came it it was a cheap cup had nothing of Stanley on it. It was cheap it kept ice maybe 30 mins to hour. I would have been embarrassed to Cary it out in public it looked so bad.
January 9, 2025
Unprompted review
SCAM!!!
SCAM!!!! Would give 0 stars. Never received my order. Disputed it with my card company. They then sent multiple emails trying to get me to drop the dispute without refunding my money. DO NOT BUY FROM THEM!!
January 10, 2025
Unprompted review
Great Customer Service
I had a one off issue that is getting resolved. I appreciate the follow-up and great customer service offered! Will definitely consider ordering again through this company!
November 20, 2024
The quality of the mug is good
The quality of the mug is good. Custom name was ok somewhat small. The shipping time was too long coming from China which was not disclosed when ordering.
November 21, 2024
SCAM COMPANY!!!
Ordered a custom Stanley cup on October 18th. As of January 8th, I have still not received it. Company refuses to refund. Only offering 20% refund. Tracking number for USPS shows that they created the label for shipping but obviously have no intention of actually ever shipping the product.THIS IS A SCAM COMPANY!! DO NOT BUY FROM THEM.
January 8, 2025
Unprompted review
Loved the outcome but.......
Loved the outcome but noticed they were NOT STANLEY CUPS AS ADVERTISED ON SITE!!! Was told I would get partial refund but have not seen it as of today 1/08/2025!!!
November 20, 2024
No happy
The cups were ok. But not what I expected as far as the names I wanted on them. You could barely make them out. Also they were supposed to be Christmas presents and I only received 4 out of the 5 that I ordered and 3 of those were after b Christmas.
November 20, 2024
Cute but this is a fake Stanley and it…
Cute but this is a fake Stanley and it is very apparent once it comes. Worries about quality but looks good
November 20, 2024
I ordered a Stanley Hello kitty cup in…
I ordered a Stanley Hello kitty cup in the beginning of December 5, 2024 and have emailed company a couple of times and keep getting responses that tell me January 4, 2025 then January 25th. It was for a Christmas present and now it has passed. I am disputing with my credit card company. Do not buy from this company. Save yourself a headache and money.
December 5, 2024
Unprompted review
I would rate this business with a 0
I would rate this business with a 0! I ordered a Stanley cup for my niece and got a fake cheap cup! Pure garbage and this business is a total SCAM! Don’t purchase anything from this company! I will be disputing this with my credit card company!
January 6, 2025
Unprompted review
Not a true Stanley Cup it’s a cheap imitation
I ordered a 30 ounce Stanley cup with a 49ers design on the outside… What they send is some imitation cup it’s not a true Stanley cup. It’s a cheap cheap cheap imitation. I wouldn’t buy anything from these people.
January 3, 2025
Unprompted review
I wish I’d looked at reviews before…
I wish I’d looked at reviews before ordering. Ordered mid November. Reached out 3x. They kept changing the date. I’ve disputed charge with cc company. Now they are asking me to stop the dispute & be patient and They will reimburse me 30%. Umm, NO THANKS!
November 17, 2024
Unprompted review
Fake Stanley and also very poorly made…
Fake Stanley and also very poorly made does not look nothing like what is on the website (do not waist your money on this website)
January 2, 2025
Unprompted review
There was no way to track the order…
There was no way to track the order status, so it stayed a mystery until it arrived.
The item description also didn't state the material.
November 20, 2024
I love my cups and every person I know…
I love my cups and every person I know who purchased a cup from stormmerch is satisfied. However, the delivery process is to long. Once I receive my merchandise I was ecstatic. Great buy.
November 20, 2024
Just took WAYYY too long to get to me
Just took WAYYY too long to get to me. Besides that the quality seems ok, price was good though. Just 4-5 weeks for something like this to get to me just seems like that’s too long in my opinion
November 19, 2024
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