Could not have done it without them. Writing my first book was very difficult on many fronts. I didn’t know what I was doing. The writing, editing and project management support from StoryTerrance... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
Company replied
My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
Company replied
A really through and detailed experience in producing our memory books. We were involved in every step from initial idea though to production and could tweak and mould our story as we went along.... See more
Company replied
Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.3
Excellent
574 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent Product
Without StoryTerrace I would probably never have put pen to paper. The editor and writer were brilliant, there was plenty of opportunity to edit and to add to the narrative and to select photographs. Even the cover design was flexible. The finished product was professional. Highly recommended.
February 9, 2026
Unprompted review
Reply from StoryTerrace
Dear John
We’re truly delighted to hear that StoryTerrace helped you begin a journey that might otherwise have remained unwritten. That’s exactly why we do what we do, every story deserves the chance to be told.
It’s great to know that you found your editor and writer brilliant, and that you valued the flexibility to shape the narrative, select photographs, and refine the cover design. We aim to make the entire process collaborative, personal, and enjoyable.
We’re especially pleased that you’re happy with the finished book and its professional quality. We always strive to make our clients' stories personal, authentic and beautifully presented.
Thank you again for your kind words and recommendation. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Lovely people
Lovely people from the advisor on the phone to my editor and my writer
January 31, 2026
Unprompted review
Reply from StoryTerrace
Dear Charles,
Thank you for sharing your experience.
We’re delighted to hear that you had such a positive experience with our team, from your advisor through to your editor and writer. Providing warm, supportive guidance at every step is something we care deeply about.
It was a pleasure working with you, and we truly appreciate you taking the time to share your feedback.
Warm regards,
StoryTerrace
Fantastic experience
Worked with StoryTerrace on my book. Went with the PRO package which was absolutely amazing. Had a whole team of people working on my book who were clearly experienced and experts in their field. Definitely an investment but one StoryTerrace made worthwhile.
February 1, 2026
Unprompted review
Reply from StoryTerrace
Dear Mark,
Thank you so much for taking the time to share your experience with StoryTerrace.
We’re thrilled to hear that you enjoyed working with us and that the PRO package lived up to your expectations. Knowing you felt supported by a skilled and experienced team means a great deal to us, we take pride in bringing together experts who can truly do justice to each client’s story.
We also appreciate your recognition that creating a book is an investment, and we’re delighted that you feel StoryTerrace made it worthwhile.
It was an honour to be part of your journey.
Warm regards
StoryTerrace
It's A Scam plain and simple
It's a scam. Please don't give your hard money and especially not upfront. It's all AI except for interviews. You can get that in apps yourself. And learn from me do not pay upfront! Of course they probably have a whole call center around the globe set up to scam. And once the interviews are done there is no direct contact with the writer. They have named several various editors..one was a made up name for sure as it was associated with the same email of another name. Without going into details I can point out all the scams in the court of law. And read the client who used a PI to investigate them
February 23, 2025
Unprompted review
Reply from StoryTerrace
Dear Smitha,
We regret to hear that your experience with StoryTerrace has not met your expectations, and we’re sorry for any frustration caused during the process. However, we do need to clarify several inaccurate statements in this review.
For clarity, StoryTerrace works with professional human writers at every stage of the Classic book creation process (the package you have acquired). Our writers conduct in-depth interviews, develop outlines, draft manuscripts, and revise work based on client feedback. This collaborative and iterative process is clearly explained to all clients from the outset on the website and during onboarding.
StoryTerrace is also transparent that generative technology is used as a supporting tool in certain production tasks, depending on the service purchased and the specific needs of the project. These tools are expertly applied based on our experience crafting 1000s of stories, to assist the process, and they do not replace the professional writers who are responsible for the draft content shared with clients at every step of the Classic book creation process.
During your project, you raised concerns about AI usage, and we fully accommodated your request by removing generative technology from your project. As a result, your current draft was written solely by a professional writer, without the use of generative tools, which your project editor confirmed with you at the time.
We understand that you were dissatisfied with aspects of the manuscript. Revisions are a normal and expected part of our process, and we invited you to share your specific correction requests so we could amend the material accordingly. We remain available to continue making revisions to ensure the manuscript meets your expectations.
Regarding payment, our fees and payment structure are clearly outlined on our website and in our Terms & Conditions, which are designed to ensure fairness and transparency for all parties. We offer multiple payment options to accommodate our clients’ needs, including installment plans as well as full payment options.
We remain committed to delivering a high-quality, personalized book and to working constructively with every client. If you would like to continue the revision process, our team is ready to assist.
Warm Regards
StoryTerrace
Reply from StoryTerrace
Hi Ngozika,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you had a good experience with StoryTerrace. It was a pleasure working with you and being part of your storytelling journey.
We hope your book brings you joy for years to come.
Warm regards
StoryTerrace
THANK YOU
Everyone from the editor, Xiaofang Ma, and the ghost writer, Charles Harned, were professionals and make the process of bringing my book into fruition as simple as possible. A big thank you for working hard as a team.
January 16, 2026
Unprompted review
Reply from StoryTerrace
Dear Saelock,
We’re thrilled to hear that Xiaofang Ma and Charles Harned provided such professional and supportive guidance throughout your journey. Our team takes great pride in making the storytelling process as seamless and enjoyable as possible, and it’s fantastic to know that you felt well supported every step of the way. Your kind words regarding the team's professionalism and dedication are deeply appreciated.
It was truly a pleasure to help bring your book to life. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Worth every penny for a true family heirloom!
I just received my printed books in the mail and it literally brought me to tears. I could not be more happy to have invested the time in this project with Tilly (project manager) and Jenny (writer) and to be able to give this wonderful gift to my grandfather and all of his grandchildren. I have no doubt this will be a proud part of our family legacy for generations to come. The team moved quickly and did a beautiful job honoring my grandfather's life story. It was a wonderful experience and if you have a story you'd like to be captured for generations' to come, I could not recommend this service more! Thank you to StoryTerrace and, most importantly, to Tilly and Jenny for the partnership!
April 7, 2025
Unprompted review
Reply from StoryTerrace
Dear Tiffany,
Thank you for sharing such a heartfelt review.
It is heart warming to hear that receiving the books was such an emotional moment for you, and we’re incredibly honoured that you trusted StoryTerrace with capturing your grandfather’s life story. We truly believe that stories like yours deserve to be told with care, understanding.
Your kind words regarding Tilly and Jenny’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers and editors to guide them through the process. We're thrilled to hear that the team ensured a seamless and quick process whilst maintaining quality.
We’re also delighted that the final book exceeded your expectations. Ensuring a personalised, guided, and deeply personal experience, along with a beautifully presented final book is at the heart of what we do.
We truly appreciate your kind words and recommendation. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm Regards
StoryTerrace
This company is a SCAM!!!!
I paid for a book as a Christmas present for my mother in December 2023 and the book remains outstanding. Nobody replies to the emails that have been sent requesting an update, the phone number just rings and cuts off. I have now raised a dispute with my credit card company in the hope that this will get a response. I would definitely not recommend this company and would advise that you steer very clear of them and find another provider. SHAME ON YOU STORYTERRACE.
December 24, 2024
Unprompted review
Reply from StoryTerrace
Dear GM
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, Our team is committed to resolving this matter as quickly and thoroughly as possible. Please email us at at info@storyterrace.com with the details for your project. Once we receive this, our editorial team can review your query and conduct a thorough investigation. We will then get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding, and we look forward to receiving your email.
Warm Regards
StoryTerrace
Autobiography of a working life
I was recommended to StoryTerrace as the best option for generating a self- publish book. The process from start to finished book was smoothly done. My proof reader, John, was excellent and a good advisor in tidying up my scribblings. It was also helpful that he was pleasant and encouraging. Timescales were met and the whole process was completed in 10 weeks.
December 22, 2025
Unprompted review
This company is a complete sham
This company is a complete sham. Do NOT USE THIS COMPANY. Almost 4 years ago I paid Story Terrace $20,000 for 25 books and it has been a total nightmare and I never received my books. There is no company- it is a virtual sham that is in receivership and has NO OFFICE IN BEVERLY HILL OR LONDON. I hired Private Investigators and lawyers to investigate them and the company is a sham.
December 10, 2025
Unprompted review
Reply from StoryTerrace
Dear Sarah,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and for the delays you’ve encountered with your project. This is not the level of service we strive to provide.
As mentioned in our reply to your previous review. A member of our team is already in direct contact with you to resolve the remaining printing issues, and we’re fully committed to getting everything completed for you as quickly as possible while ensuring the quality you deserve.
If there is anything further you’d like to discuss, please don’t hesitate to reach out.
Warm Regards
StoryTerrace
An Excellent Team
I found the team at StoryTerrace to be extremely friendly, professional and efficient. They provided me with a choice of writers/editors who were very relevant to the children's story I had written . I selected one who was on the same page as I and she captured my characters perfectly .StoryTerrace also provided me with some very talented illustrators. I chose one who was perfect for my book and the result was excellent. I have been delighted with my experience with StoryTerrace , I hope to be able to work with them again.
December 4, 2025
Unprompted review
Reply from StoryTerrace
Dear Fabrizia,
Thank you so much for taking the time to share your wonderful experience with us.
We're thrilled to hear that our writer-matching process worked so well for you. We take great pride in carefully pairing each client with writers who understand their creative vision, so it’s wonderful to know you found someone who connected with your story and brought your characters to life so beautifully.
It’s equally lovely to hear your kind words about our illustrators. Ensuring a seamless and personalised storytelling experience, from the first conversation to the final artwork,is at the heart of what we do. We're delighted that you found the perfect creative partner for your book.
Most of all, we’re glad that the final result exceeded your expectations. We always strive to present each story in a way that feels authentic, meaningful, and beautifully crafted.
Your positive experience means the world to us, and we’re honoured to have played a part in such a special project.
Warm Regards
StoryTerrace
Enjoyable process
Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others .
Particular thanks to Freya Coombes for her guidance and advice and attention to detail .
Provided great comfort to an amateur when in comes to publishing .
December 4, 2025
Unprompted review
Reply from StoryTerrace
Dr Malcolm,
Thank you so much for your heartfelt review.
We truly appreciate you trusting us with your journey, and it means a lot to hear how supported you felt throughout the process.
Your kind words regarding Freya’s professionalism and dedication are deeply appreciated. We're thrilled to hear that her guidance, attention to detail, and support made you feel confident and at ease. Ensuring a personalised and reassuring experience is at the heart of what we do, and it’s wonderful to know she made such a positive impact.
We always strive to make each storytelling journey seamless, collaborative, and deeply personal, so we're delighted that you found the process enjoyable and felt that your questions were met with genuine care and cooperation.
Thank you as well for your kind recommendation, your support truly means the world to us. Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Perfect gift for my husband
October 2, 2025
Unprompted review
Fantastic gift for my grandad
Fantastic gift for my grandad. Story terrace really are such a gem of a company. I wanted to gift my grandad for his birthday a book about his life. Didn’t know where to start but storyterrace really made the whole process so seamless. The writer we were matched with was so good with my grandad and they got along so well. Very much recommend this company and now we have a book that we can show to anyone!!
November 19, 2025
Unprompted review
Reply from StoryTerrace
Dr Adam,
Thank you so much for taking the time to share your wonderful experience with us!
We truly appreciate you trusting us with such a meaningful gift for your grandad. Stories like his deserve to be told with care and understanding, and it’s heart-warming to hear that the journey felt smooth and enjoyable from start to finish.
We're thrilled to hear that our team's professionalism and dedication met your expectations, and that the writer you were matched with connected so well with your grandad. We take great pride in pairing each client with a writer who truly understands their personality, pace, and story, so your kind words mean a great deal to us.
Ensuring a personalised, guided, and seamless process is at the heart of what we do, and we’re delighted that you felt supported even when you weren’t sure where to begin. Helping families preserve cherished memories is one of the most special parts of our work.
Thank you as well for your lovely recommendation, we truly appreciate your support.
We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
Best 70th birthday gift!!
I gave StoryTerrace as a 70th birthday gift for my mum and it was incredible. Team is very professional. They supported me with the bookmaker platform and made sure the books arrived on time. It was a great gift not just for my mum but also for my kids as they can now learn about their family history! Worth the investment!!
October 31, 2025
Unprompted review
Reply from StoryTerrace
Dear Oz,
Thank you so much for taking the time to share your wonderful experience with us. We truly appreciate you trusting us with such a special 70th birthday gift for your mum.
We’re thrilled to hear that our team’s professionalism and dedication met your expectations. Your kind words about the support you received, especially with the bookmaker platform and ensuring everything arrived on time, are deeply appreciated. Ensuring a smooth, guided, and personalised process is at the heart of what we do, and we’re glad we could make everything feel seamless for you.
We’re equally delighted that the final books have become a treasure not only for your mum but for the next generation as well. Helping families preserve their history in a way that can be passed down is one of the most rewarding parts of our work.
Thank you as well for your wonderful recommendation , your feedback is incredibly valuable to us.
Your positive experience means the world to us, and we’re honoured to have played a part in creating such a meaningful and lasting gift.
Warm Regards
StoryTerrace
Writing my life story has been a cathartic experience.
Writing my life story has been an unbelievable experience. Where else would you find someone to listen to you telling them your story. I've mainly done it for my Grandchildren. They are young and right now are not interested in Grandad going on about his life but, there will come a time when I think they will. I might be long gone by then but perhaps they'll have the time and interest to take it all in. I wish I would have asked my Mum & Dad questions about their life when they were alive but, quite honestly, I was not that interested as I was too taken up with what I was doing. It sounds selfish maybe but I think it's a general trend with everybody. My author really listened and produced a book that perfectly describes what I was trying to convey. I have mentioned it to several people who as yet have not decided to go ahead but find it fascinating.
September 30, 2025
Unprompted review
Reply from StoryTerrace
Dear Terry & Daphne,
Thank you so much for sharing such a heartfelt review.
We truly appreciate you taking the time to reflect on your experience and for trusting us with something so deeply personal.
Your motivation for creating this book is incredibly touching.
Preserving your memories for future generations is a beautiful gift, and we’re honoured to have been part of that legacy. Stories like yours deserve to be captured with care, and knowing that this project will one day mean so much to your grandchildren makes your feedback even more meaningful.
We’re especially delighted to hear how well your writer supported you throughout the process. We take great pride in carefully matching our clients with writers who can truly listen and bring each story to life with authenticity and understanding.
Thank you for sharing your experience with us, and we’re grateful for your kind words and recommendation. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
A really through and detailed experience.
A really through and detailed experience in producing our memory books. We were involved in every step from initial idea though to production and could tweak and mould our story as we went along.
Really looking forward to receiving our books and holding them as a physical memory of our fabulous cruises.
November 3, 2025
Unprompted review
Reply from StoryTerrace
Dear Cunardcritic,
Thank you so much for taking the time to share your wonderful experience with us!
Knowing that you felt supported and included at every stage is incredibly rewarding for our team. Ensuring a personalised and guided storytelling experience is at the heart of what we do, so your feedback means a great deal to us.
We also love hearing how excited you are to receive your books. We hope the finished copies bring your memories to life in a beautifully tangible way and become something you’ll treasure for years to come.
Thank you again for your kind words and for choosing StoryTerrace.
Your positive experience means the world to us, and we’re honoured to have played a part in preserving such special moments.
Warm Regards
StoryTerrace
Thanks to Beverley Dupont who listened…
Thanks to Beverley Dupont who listened patiently to my story and did an excellent job.
October 31, 2025
Unprompted review
Reply from StoryTerrace
Dear Blessing,
Thank you so much for taking the time to share your wonderful experience.
We truly believe that stories like yours deserve to be told with care, and we’re delighted to hear that Beverley Dupont’s professionalism and patience made the process so positive for you.
We truly appreciate your kind words and recommendations. Your positive experience means the world to us, and we’re honoured to have helped bring your story to life.
Thank you again for trusting StoryTerrace with your journey
Warm Regards
StoryTerrace
Mixed Review
I’m 78, live in Dublin - my story was about my Adoption journey. Hariny was my Editor
At the outset, I asked to be matched with someone with Irish Roots, so as to have a better understanding of my story. This did not happen and while my interviews were fine, it’s when I received my Outline from her that trouble started.!!
To say my Outline was a Mess is an understatement! No chronological order- what was in one chapter should have been in another! Etc, etc.
It took me over 4 months to correct which I did meticulously by email ( not having word document)
Most of my corrections were not adhered to - leaving me totally frustrated with the process!
Uploading photos not an easy task either, but fortunately
Found Ken who helped me out (at further cost I might add!)
Finally got book over the line early October ‘25 -I started in January!!! I’m glad I stuck with it as I’m happy with how it turned out.i think my grandchildren will be too!
A big thank you to Hariny for her patience and putting the final touches to my book.
Disappointed with writer!!
October 27, 2025
Unprompted review
Reply from StoryTerrace
Dear Judy,
Thank you for sharing your feedback with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not fully met your expectations. We apologise for any distress caused during the process.
Please know that we are taking your feedback seriously, and we are currently reviewing the details of your experience. We will get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
absolutely dreadful
The initial interview was amazing. The editing afterwards was dreadful. In fact I had to have it reedited elsewhere. use these people at your cost
October 9, 2025
Unprompted review
Reply from StoryTerrace
Dear Maxine,
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, and we are currently reviewing the details of your experience. Our team is committed to resolving this matter as quickly and thoroughly as possible. We will get back to you as soon as we have an update, please allow up to 10 working days.
Thank you for your patience and understanding as we work toward a resolution.
Kind Regards
Husaina
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