Could not have done it without them. Writing my first book was very difficult on many fronts. I didn’t know what I was doing. The writing, editing and project management support from StoryTerrance... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
Company replied
My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
Company replied
A really through and detailed experience in producing our memory books. We were involved in every step from initial idea though to production and could tweak and mould our story as we went along.... See more
Company replied
Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.3
Excellent
575 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hard to deal with
July 28, 2025
Unprompted review
Reply from StoryTerrace
Dear James,
Thank you for sharing your concerns with us.
We genuinely regret that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
To help us better understand and address your concerns, we would be grateful if you could clarify what specifically led to your dissatisfaction. Your feedback is important to us, and it will enable us to improve our service and support.
Please know that we are taking your concerns seriously. A member of our team will be reaching out to you directly to assist in resolving the matter as thoroughly and promptly as possible.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
Working with Tillie was great. She moved the process along and answered all my questions
Working with Tillie
January 22, 2025
Unprompted review
Reply from StoryTerrace
Dear Peter,
We truly appreciate you taking the time to share your experience.
Your kind words regarding Tilly’s professionalism and dedication are deeply appreciated. We are glad to hear that working with Tilly made the process smooth and helpful for you.
We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, and we're thrilled to hear that this was reflected in your experience.
Your positive experience means the world to us, and we’re honoured to have played a part in such a meaningful project.
Warm Regards
StoryTerrace
It would have been better to do it ourselves
I have to say we were very disappointed in the whole experience. AI was used and eventually we basically had to rewrite the book from the start. Constant deadlines and having to pay - when we were doing the work ourselves. I was excited to start the process but am so relieved that it is all over!n Don't do it is my advice!
Added now after your edited response. Please read the draft book which we received initially - the grammar was shocking! A 10 year old could have done better! We had no option but to re-write the book. Thank you.
July 19, 2025
Unprompted review
Reply from StoryTerrace
Dear A King,
Thank you for sharing your concerns with us, and we apologise for any distress caused during this process.
Whilst we understand your concerns regarding AI, we want to assure you that our book-making process combines human expertise with thoughtfully developed technology. This approach is designed to enhance creativity and optimize positive results.
Although we respect your decision to write your book independently, our projects are typically collaborative efforts between writers and storytellers, aimed at producing the best possible outcomes.
We apologise for the miscommunication regarding deadlines. To clarify, deadlines are intended to provide structure to the book project, something that is generally expected in any professional project workflow. However, our deadlines are flexible, and we regularly adjust them based on each client’s individual pace. It was never our intention to cause any distress, and we’re sorry if you experienced this.
Thank you for your feedback, we’re truly sorry to hear that the experience didn’t meet your expectations.
Warm Regards
StoryTerrace
A great experience
Hariny and Lance helped complete each stage of the project in a timely and professional manner. The experience was both enjoyable and smooth.
I would thoroughly recommend Storyterrace to anyone looking to capture special moments in detail, thoughtfully written and carefully curated.
February 1, 2025
Unprompted review
Reply from StoryTerrace
Dear Peter,
Thank you for taking the time to share your wonderful experience.
We're thrilled to hear that Hariny and Lance’s professionalism, dedication, and support met your expectations. Ensuring a personalized and guided experience is at the heart of what we do.
We are equally delighted that you are pleased with the quality of writing in capturing your story. We always strive to make our clients' stories personal, authentic, and beautifully presented.
Thank you for sharing your experience with us, and we’re grateful for your kind words and recommendation. Your feedback is incredibly valuable to us, and it’s customers like you who keep us motivated to deliver exceptional service.
We’re honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Wonderful Experience
Our books arrived the other day and we couldn’t be happier with them! The quality of the cover, pages and printing are much better than we expected. The quality of the writing is just terrific, Jenny. You did justice to our story. Tilly, you were always there to promptly answer questions and keep us on track. Thank you for this very special experience. We enjoyed working with you both.
>
July 7, 2025
Unprompted review
Reply from StoryTerrace
Dear Angelo & Pamela,
Thank you so much for your kind words and for taking the time to share your experience.
We're absolutely delighted to hear that you're satisfied with the final books and that the quality exceeded your expectations. We always strive to make our clients’ stories personal, authentic, and beautifully presented, so it’s wonderful to see that reflected in your experience.
Your kind words regarding Jenny and Tilly’s professionalism and support are deeply appreciated. We take great pride in carefully matching our clients with writers and editors who are perfectly suited to guide them through the process. Our goal is to make every step of the storytelling journey seamless, professional, and deeply personal.
Your feedback is incredibly valuable to us, and it's customers like you who keep us motivated to deliver exceptional service.
We’re honoured to have been part of such a meaningful project.
Warm regards,
StoryTerrace
I was helped a lot to put my story…
I was helped a lot to put my story together. Everyone was patient with me, and explained everything so I could understand what was going to happen.
July 7, 2025
Unprompted review
Reply from StoryTerrace
Hi Christine,
Thanks for taking the time to share your experience
We’re thrilled to hear that you felt supported, and that our team's professionalism and dedication met your expectations. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Warm regards,
StoryTerrace
A seamless process brought to an…
A seamless process brought to an excellent conclusion.
Hariny (my editor) matched me to Vanwy who wrote my story. We had 6 hours of interviews during which Vanwy was interested, thoughtful and professional. Of course, it helps to gather your thoughts and prepare for the interviews in order to keep the story moving. Vanwy managed to include historical context which was important to me. A great experience.
July 3, 2025
Unprompted review
Reply from StoryTerrace
Dear Customer C,
Thank you so much for taking the time to share your wonderful experience.
We truly appreciate you trusting us with your journey and for sharing such thoughtful reflections on the process. It’s fantastic to hear that everything felt seamless from start to finish and that the experience led to a result you’re proud of.
Your kind words regarding Hariny and Vanwy’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process, and it’s so rewarding to know that Vanwy’s thoughtful and considered approach, along with her ability to weave in meaningful historical context, made your story feel truly complete.
We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, so it's wonderful to hear that your experience reflects that. Thank you also for highlighting the importance of preparing for the interviews, as this helps bring each story to life in the most authentic way.
Your feedback is incredibly valuable to us, and it’s customers like you who keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warmest regards,
StoryTerrace
Wish I had read other reviews first
Thankfully only went for lower package.
Was lead to believe the writer would help me tell my story, so felt unprepared and uncomfortable with the initial interviews. The author was very nice but had to reschedule some sessions, not sure why!
When I got the first draft I was mortified to discover my story was mixed up with another of their customers. This really put me off reading more.
When I received the final draft I questioned quite a lot of grammar and why there were many repeats from one chapter to the next which again caused more distress.
Overall very disappointing experience, it took a great deal of courage to discuss parts of my life and cancer diagnosis with a stranger. It hasn’t delivered anything positive and I can’t even face picking up the finished version so it’s destined for the bin! Wish I had read other reviews before parting with £850.00, I would not have signed up!!
When I addressed my complaints they were basically ignored and I was made to feel it wasn’t their fault!! Poor customer service!
May 1, 2025
Unprompted review
Reply from StoryTerrace
Dear Trish,
Thank you for taking the time to share your feedback.
We’re truly sorry that your experience with StoryTerrace did not meet your expectations and for any distress this may have caused. We take full responsibility for the internal error that led to the mix-up of stories and the initial issues in the final draft. Please accept our sincere apologies.
We want to assure you that we acknowledged and addressed these concerns during the project, and the manuscript was revised to accurately reflect your story and incorporate your corrections, ultimately leading to your approval of the final book.
That said, we understand how this situation impacted your overall experience, and we regret that it fell short of the high standards we aim to uphold. Your feedback has been taken seriously and is helping us to improve our internal processes.
A member of our team has reached out to you directly in case you would like to open a formal complaint or discuss your concerns further, we’re here to support you.
Kind Regards
StoryTerrace
My experance was hard at first
My experance was hard at first. As I got into it be came easy.
June 20, 2025
Unprompted review
Reply from StoryTerrace
Dear Sid,
Thank you so much for taking the time to leave a review.
We’re thrilled to hear that your experience with StoryTerrace was positive.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project
Warm Regards
StoryTerrace
Could not have done it without them
Could not have done it without them. Writing my first book was very difficult on many fronts. I didn’t know what I was doing. The writing, editing and project management support from StoryTerrance was a key enabler that I needed.
June 18, 2025
Unprompted review
Reply from StoryTerrace
Dear Karen,
Thank you for your heartfelt review.
We understand that writing your first book can feel overwhelming, and we’re truly honoured that you entrusted StoryTerrace to help you through this journey.
We are glad to hear that our writing, editing, and project management support made a real difference for you when you needed it most. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warmest Regards
StoryTerrace
Concept to completion …
From start to finish …first call to Hariny who guided and explained the process to finding a writer ✍️ Hazel .. excellent interview getting all relevant information for the book …nothing was any trouble
March 21, 2025
Unprompted review
Reply from StoryTerrace
Dear Viking Customer
Thank you so much for taking the time to share your wonderful experience.
Your kind words about Hariny’s guidance and Hazel’s excellent interviewing skills are deeply appreciated. We take great pride in carefully matching our clients with the right writer and making every step of the journey clear and enjoyable.
We’re delighted to hear that nothing was ever too much trouble and that you felt supported throughout the entire process. Ensuring a seamless, personal, and authentic experience is always at the heart of what we do.
Your positive experience means the world to us, and we're honoured to have played a part in such a personal and meaningful project.
Warmest Regards
StoryTerrace
Was made very welcome
Was made very welcome, I had to open up about my personal life on levels I’ve never done before in order to get my book to illustrate my life accurately, opening up to complete strangers things I didn’t even discuss with a therapist. I was throughly updated along the way and the book was produced in a professional manner by both writer and editor. The taa was am were fantastic. Thank you once again 🥰
June 4, 2025
Unprompted review
Reply from StoryTerrace
Dear Dale,
Thank you for sharing such a heartfelt review.
We truly appreciate you trusting us with your story and opening up on such a deep and personal level. We know how much courage it takes to share parts of your life that have never been spoken about before, and we’re honoured you felt comfortable doing that with us.
Your kind words about our writer, editor, and the entire team mean so much. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, and we’re thrilled to hear you felt thoroughly updated and supported along the way.
We’re equally delighted that the final book illustrates your life so accurately and has been produced to the professional standard you deserve.
Your positive experience means the world to us, and we’re so happy we could help bring your story to life.
Warmest Regards
StoryTerrace
Interviews with Rachel
I am delighted to provide this reference for StoryTerrace and, in particular, my exceptional writer, Rachel, who has supported me through one of the most personal and meaningful projects of my life.
From the very beginning, StoryTerrace demonstrated professionalism, sensitivity, and a genuine commitment to helping me tell my story authentically and with care. The process was seamless, and I felt supported at every stage. The team took the time to understand the emotional depth and complexity of my experiences and matched me perfectly with Rachel, who has been nothing short of outstanding.
Rachel brought warmth, clarity, and structure to my ideas. She listened deeply, asked thoughtful questions, and handled delicate themes—such as my experience with the Nursing and Midwifery Council—with insight and compassion. Her ability to weave my narrative into a coherent, powerful, and honest manuscript has been truly impressive. She has a unique gift for balancing factual accuracy with emotional resonance, and she never lost sight of the purpose behind the project.
Thanks to Rachel and the wider StoryTerrace team, what began as a daunting task has become a fulfilling and healing journey. I wholeheartedly recommend StoryTerrace to anyone looking to bring their personal or professional story to life—and if you have the privilege of working with Rachel, you are in very safe and talented hands.
June 3, 2025
Unprompted review
Reply from StoryTerrace
Hi Pam,
Thank you for sharing your wonderful experience.
It means so much to hear that you felt supported and understood throughout this deeply personal project.
Your kind words regarding Rachel’s warmth, insight, and dedication are deeply appreciated. We take great pride in carefully matching our clients with the right writer and ensuring every step of the storytelling journey is seamless, professional, and authentic.
We are equally delighted that the final result exceeded your expectations and that what began as a daunting task became a fulfilling and healing experience.
Thank you again for your kind words and high recommendation. Your positive experience means the world to us, and we’re honoured to have played a part in bringing your story to life.
We hope your book continues to be a source of pride and inspiration for years to come.
Warmest Regards
StoryTerrace
The customer service I received from…
The customer service I received from Marge Brown and Margaret McDowell. Everything was so great.
May 20, 2025
Unprompted review
Reply from StoryTerrace
Dear WLA,
Thank you so much for taking the time to share your wonderful experience!
Your kind words regarding Marge Brown and Margaret McDowell’s professionalism and dedication are deeply appreciated. We're thrilled to hear that their support made such a positive impression.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Excellent experience with Freya
Excellent experience, perfectly managed by our project editor, Freya! We were always kept informed of deadlines and next steps but never pressurised into making quick decisions. Freya was very responsive and always had the answers to our questions.
May 20, 2025
Unprompted review
Reply from StoryTerrace
Dear Benjamin
Thank you so much for your kind words!
We’re thrilled to hear that you had an excellent experience and that Freya’s professionalism and dedication made such a positive impact. Your kind words regarding her responsiveness and thoughtful guidance are deeply appreciated.
We truly believe that stories like yours deserve to be told with care and understanding, and we’re so glad that Freya helped make the process smooth, informative, and pressure-free.
Thank you for sharing your experience with us, your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
Thank you again for trusting StoryTerrace with your story.
Warmest wishes,
StoryTerrace
I had writers block.
I had writers block and was unable to finish my story. I had been working on it for ten years. They found a writer who worked closely with me and we completed my story under the timeline. The layout was beautiful. I received the finished product and it is gorgeous.
May 1, 2025
Unprompted review
Reply from StoryTerrace
Hi Leonard,
Thank you so much for taking the time to share your wonderful experience
We're so glad we could help you overcome writer’s block and bring your story to life. It’s great to hear that the collaboration with your writer made such a difference, and that the final layout and design exceeded your expectations. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process.
We’re glad we were able to help you complete your story under the timeline, and seeing it come together beautifully is exactly what we strive for. Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
A meaningful experience brought to life with care and professionalism
I recently had a book written about my parents through StoryTerrace, and overall, it was a wonderful experience. The highlight of the process was working with our assigned writer, Jenny. She was fantastic—highly professional, warm, and made my parents feel completely at ease during the interviews. She really brought out their stories with care and authenticity.
The StoryTerrace platform, Bookmaker, was user-friendly and made it easy to review drafts, make comments, and upload photos. It streamlined the collaboration and editing process, which was a big help.
The final book turned out beautifully. While the prose could have used a little more polish in places, the essence of our family’s story came through clearly and meaningfully.
My only real critique is that most communications from StoryTerrace were fairly boilerplate. That said, whenever I had a specific question or needed assistance, the team responded quickly and helpfully.
All in all, StoryTerrace delivered on its promise to help preserve our family’s legacy in book form. I'm grateful for the experience and would recommend it to others looking to capture their loved ones' stories.
May 1, 2025
Unprompted review
Reply from StoryTerrace
Hi Mike
Thank you so much for taking the time to share your wonderful experience.
We’re truly honoured to have played a role in capturing your parents’ story, and we’re so pleased to hear that the process was meaningful for your family.
Your kind words regarding Jenny’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers, and it’s heartening to know that she made your parents feel comfortable and brought out their memories with such authenticity and care.
We’re thrilled you found the Bookmaker platform easy to use. We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal, and it's wonderful to know it helped streamline the collaboration and editing process for you.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We truly appreciate your high recommendation and we're honoured to have played a part in such a personal and meaningful project.
Warm Regards
StoryTerrace
Amazing Editor
Jaci Smith was assigned to me to get my story and she was great. She really got me.
May 5, 2025
Unprompted review
Reply from StoryTerrace
Hi Glorabora,
Thank you so much for taking the time to share your wonderful experience.
We're so happy to hear that your writer Jaci connected with you and truly understood your story, that connection is at the heart of what we aim for at StoryTerrace. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. And We aim to make every step of our clients' storytelling journey seamless, professional, and deeply personal.
Your positive experience means the world to us, and we're so happy we could help bring your story to life.
Warm Regards
StoryTerrace
Going into the unknown: Narrating an interacting career and personal life biography.
The excellent selection of a writer Alex Grant:
1.Patient and responsive to my suggested way of working although new to him namely:
Prior to each one to one session I would before hand gather my thoughts on the period, event or issue to be covered and convert them into a "mind-map"the compuerised version of which I would forward to Alex. Hence we had a structure containing details to be discussed along with names and places which I think helped Alex and not lease me to avoid pause in our meetings and omissions.
2. The challenge Alex had was that the Biography was, as he has described, a Portmanteau in that it had two interacting parts: my career and personal life.
3. The challenge Alex had of understanding the scientific aspects of my career given that he did not have a scientific education. As a result we decided to try and explain the science at the level we would do if talking to a bar maid. This, it has been said, is what all true scientists should be able to do.
4 Alex's writting is very smooth and clear and I hope will encourage my grand children and some of my grown up children and step children to read the biography as literature reading is not a regular occupation of some of them them.
5.Alex dealt well with my editing and addtions to the text and patience over the 2.5 years journey it took to complete the printed book.
6. Turning to the role of the editor(s). it turns out that there were quite a number during the 2.5 years. The earlier ones had in fact little to do and I was wondering what are they supposed to do! The final editor Xiaofang Ma took the reins where I was able to appreciate his role in steering me through finalising the text, and layout the photographic material. Here he gave me a free hand to lay it out in a captioned Power Point formate which worked well. While I had decided that approach my self I think it would be good if the editor explained is or her role in finalising the manuscritp for printing. Here such suggstions as Power Point would have been instructive at the outset.
In the end the whole process went suprisingly smoothly.
May 16, 2025
Unprompted review
Reply from StoryTerrace
Hi Terry,
Thank you so much for your wonderful and thoughtful review.
We’re delighted to hear how well your writer Alex adapted to your unique working style and tackled the scientific and structural challenges of your biography with care and clarity. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. And we always strive to make storytelling personal and authentic as possible.
We're also pleased that Xiaofang’s support in the final stages helped bring everything together smoothly. It’s been a privilege to help you preserve your story, and we hope your family enjoys it for generations to come.
Warm regards,
StoryTerrace
Getting it down in black and white.
I found the process truly psychotherapeutic. I chose my author based primarily on her preference to meet face to face. This was my choice also, to establish an empathic understanding.
Production and editing of the drafts were easy after I managed to navigate their website,
I chose to have a family tree, and that was perhaps the most arduous part of my exercise, although I had all the information to hand.
Errors and omissions were easy to fix, and now I have received the finished article.
A truly satisfying process.
April 19, 2025
Unprompted review
Reply from StoryTerrace
Hi PJM,
Thank you so much for your heartfelt review.
We’re truly moved to hear how meaningful the process was for you, and especially that it felt psychotherapeutic. That’s exactly the kind of depth we hope to create when helping clients tell their life story.
It’s wonderful that you were able to connect with your chosen writer face-to-face and build that empathic relationship; it’s a powerful foundation for storytelling, and we’re glad we could facilitate that for you.
We're also pleased to hear that navigating the production and editing process was seamless, and that you felt supported throughout the process.
We’re delighted to know that the final book met your expectations and left you with a true sense of satisfaction.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Kind Regards
StoryTerrace
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.