Could not have done it without them. Writing my first book was very difficult on many fronts. I didn’t know what I was doing. The writing, editing and project management support from StoryTerrance... See more
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Review summary
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Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
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My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
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A really through and detailed experience in producing our memory books. We were involved in every step from initial idea though to production and could tweak and mould our story as we went along.... See more
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Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.3
Excellent
574 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tilly Barickman; Walter Gavin.
The contacts, I had, made me give a 5-star rating:
Tilly Barickman & Walter Gavin.
Being 77, I had problems with the website and at times, it didn’t work. It was not my fault. Tilly filled in all the gaps and dealt caringly with me personally to solve any issues in a way which suited and was easy for me.
Interviews with Walter who conducted them and wrote up their contents became a regular experience to which I grew to look forward.
His relaxed, accommodating manner allowed me to be myself and talk freely.
His write-up detailed the main events at the same time evaluating and summing up the salient features which in turn characterised accurately my life’s story.
I will always remember him. I felt, he got into my character, understood perfectly my reactions and made me feel instinctively that I could identify with what he was saying.
It was me.
A big thank you to you both !
David Saxton.
October 7, 2025
Unprompted review
Reply from StoryTerrace
Dear David,
Thank you so much for taking the time to share your wonderful experience.
We’re truly delighted to hear how both Tilly and Walter contributed to making your StoryTerrace journey so enjoyable and rewarding.
Your kind words about Tilly’s professionalism and caring support are deeply appreciated.
We understand that navigating the website can occasionally present challenges, and we’re so pleased she was able to provide patient, personal assistance every step of the way.
We’re equally thrilled to hear how much you valued your collaboration with Walter. At StoryTerrace, we take great pride in carefully matching our clients with writers who can authentically capture their voice and experiences. It’s wonderful to know that Walter’s thoughtful interviews and detailed write-up truly reflected your character and story.
We truly believe that stories like yours deserve to be told with care and understanding, and we’re honoured to have helped bring yours to life.
Your positive feedback means the world to us, and we hope your book remains a source of pride and joy for you and your loved ones for years to come.
Thank you again for trusting StoryTerrace with your story.
Warm Regards
StoryTerrace
Some good some poor
Writer was excellent and thoughtful during interview and writing process.
It was a shame that my editor was changed half way through without any prior notification.
The new editor gave incomplete and inaccurate instructions on how to edit on the bookmaker website which resulted in me wasting over a month’s time and having to re edit my book twice.
Not great
September 10, 2025
Unprompted review
Reply from StoryTerrace
Dear Mark,
Thank you for sharing your feedback with us.
Your kind words regarding your writer are deeply appreciated, and we’re glad to hear that part of the experience went well.
We’re truly sorry for the confusion and inconvenience caused by the change of editor partway through your project, as well as the issues with the editing instructions. We completely understand your frustration, and we apologize for the distress caused by having to redo the edits.
Please know that your feedback is incredibly helpful. We’ve taken your comments on board and will use them to improve our communication process and the clarity of our editing platform instructions.
We sincerely appreciate your honesty and the opportunity to learn from your experience.
Thank you again for your patience and understanding.
Kind regards,
StoryTerrace
I received a lot of support in negotiating the Story Terrace experience
I received a lot of support in resolving issues I had with using the Story Terrace. Lycel, in particular, was extremely helpful.
The finished book was well-presented and designed.
October 1, 2025
Unprompted review
Reply from StoryTerrace
Hi Janet,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Lycel was able to provide such helpful support throughout your journey with StoryTerrace. Your kind words about her professionalism and dedication are greatly appreciated.
We’re equally pleased that you’re happy with the presentation and design of your finished book. Ensuring every story is beautifully told and well-crafted is at the heart of what we do.
Thank you again for trusting us with your story, we hope your book brings you lasting pride and joy.
Warm Regards
StoryTerrace
StoryTerrace Review
Title: The best gift
Bought the Classic package with my sister for our grandmother, and it turned out to be the most beautiful experience. She was a bit shy at first, hesitant to open up about her life, but her writer made her feel completely at ease, even asking fun questions like who her favourite grandchild was!
The first interview broke the ice, and by the second one she was fully immersed. By the third, I’d see her sitting quietly, jotting down memories she wanted to share. Watching her prepare for each session with so much excitement was honestly the best part for us.
When the book finally arrived, I found her sitting on the balcony, flipping through the pages and smiling at our old family photos. Her favourite sections, the ones she still goes back to, are the stories and pictures of her dad.
I thought these books would just be keepsakes for us grandkids, but it turned into something far more special. Thank you, StoryTerrace, for creating such a smooth, meaningful, and emotional journey for her.
May 25, 2025
Unprompted review
Reply from StoryTerrace
Hi Himi,
Thank you so much for sharing such a heartfelt review.
We’re truly delighted to hear how meaningful the Classic package experience was for your grandmother, from her initial hesitancy to the joy of sharing her memories and seeing them beautifully preserved.
Your kind words about the writer’s ability to make her feel at ease mean so much to us. We always strive to ensure that storytelling feels natural, personal, and even fun, and it’s wonderful to know that each interview became a moment of excitement and reflection for her.
We’re equally thrilled that the final book brought such joy, especially the treasured sections with stories and photos of her dad. It’s incredibly special to hear how the project became more than just a keepsake for the grandchildren, but a deeply personal journey for your grandmother herself.
Your experience truly reflects what we aim to create at StoryTerrace, a smooth, meaningful, and emotional journey that families can treasure for generations.
Warm regards,
StoryTerrace
A Gift That Becomes a Family Treasure
I ordered this as a gift for my dad’s birthday and it exceeded all expectations. The quality is fantastic, and it turned out so meaningful that the whole family has been raving about it. We’ve already decided to order more copies for relatives. Truly one of the most thoughtful and memorable gifts you can give.
September 24, 2025
Unprompted review
Reply from StoryTerrace
Hi Tejas,
Thank you so much for sharing such a heartfelt review.
We’re thrilled to hear that your dad’s book exceeded expectations and that it has been so meaningful for your whole family.
We’re equally delighted that the quality of the book impressed you and that it’s being cherished as such a thoughtful gift. Knowing you’ve decided to order more copies for relatives means the world to us, it’s exactly why we do what we do.
Your positive experience is truly appreciated, and we’re honoured to have helped create a keepsake that your family will treasure for years to come.
Warm regards,
StoryTerrace
Amazing experience
Bought this for my grandmother in July and just received the book, it turned out absolutely beautiful. Everyone in the family loved it, and we’re already getting more copies printed. It’s simply the best gift you can give someone you love.
July 9, 2025
Unprompted review
Reply from StoryTerrace
Hi Bhumika,
Thank you so much for sharing such a heartfelt review! We’re delighted to hear that your grandmother’s book turned out beautifully and that your entire family loved it.
We truly believe that stories like hers deserve to be told with care and understanding, and we’re so glad the final result exceeded your expectations. Knowing that you’re already reprinting more copies as gifts makes us incredibly happy , it’s exactly why we do what we do.
Your positive experience means the world to us, and we’re honoured to have played a part in creating such a meaningful keepsake for your family.
Warm regards,
StoryTerrace
Great easy to use service
September 10, 2025
Unprompted review
Reply from StoryTerrace
Dear Robert,
Thank you for sharing your feedback.
We’re thrilled to hear you found our service easy to use and had a great experience. Your feedback means a lot to our team.
Thank you for trusting us with your book journey.
Warm Regards
StoryTerrace
Beautiful storytelling
Beautiful storytelling combined with carefully selected pictures to match my amazing memories
September 27, 2024
Unprompted review
Reply from StoryTerrace
Hi Aagje,
Thank you so much for your kind words!
We’re thrilled to hear that the storytelling and carefully chosen photos brought your memories to life so beautifully. It means a lot to know we could help preserve those special moments for you.
If you ever have more stories to capture in the future, we’d be honored to work with you again.
Warm regards,
The StoryTerrace Team
I am not happy with the size of the…
I am not happy with the size of the book. Looks more like pocket book than a biography
August 23, 2025
Unprompted review
Reply from StoryTerrace
Dear Salim,
Thank you for sharing your concerns with us.
We genuinely regret to hear that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused.
Please note that StoryTerrace books are produced in our standard sizing to ensure consistent archival quality and durability.
That said, we are taking your feedback seriously and are reviewing the details of your experience to ensure we support you in the best possible way. Our team will be back in touch as soon as possible.
Thank you for your patience and understanding as we work toward a thoughtful resolution.
Kind Regards,
StoryTerrace
We were very happy with the whole…
We were very happy with the whole experience. Lisa was great to work with. We were very comfortable talking with her in telling our story. She was very thorough and brought our story to life. Freya is very professional and patient. She guided us through the process effortlessly. We loved the whole experience!
September 19, 2025
Unprompted review
Reply from StoryTerrace
Hi Ginny,
Thank you so much for taking the time to share your wonderful experience.
We truly appreciate you trusting us with your story and are thrilled to hear that you felt comfortable and supported throughout the process.
Your kind words regarding Lisa’s attentiveness and Freya’s professionalism and patience are deeply appreciated. We take great pride in carefully matching our clients with the right team and guiding them through a seamless, personal storytelling journey.
We’re equally delighted that the experience brought your story to life in a way you loved. Your positive experience means the world to us, and we’re honoured to have played a part in such a meaningful project.
We are honoured to have been part of such a meaningful project.
Warm Regards
StoryTerrace
My daughters gave me this for Mothers…
My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a written record for my future generations.
August 1, 2025
Unprompted review
Reply from StoryTerrace
Hi Kay,
Thank you so much for taking the time to share your wonderful experience.
We’re thrilled to hear that Beverley and Freya made the process enjoyable and guided you efficiently. Ensuring a personalized and guided experience is at the heart of what we do. Your kind words regarding the team's professionalism and dedication are deeply appreciated.
It's wonderful to hear that your story was captured in the way you wanted and met your expectations. We always strive to make our clients' stories personal, authentic, and beautifully presented. We hope your book brings pride and joy for generations to come.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service.
We're honoured to have played a part in such a personal and meaningful project.
Kind regards,
StoryTerrace
I had a wonderful experience speaking…
I had a wonderful experience speaking with the sales agent - Rachael. She was attentive, really listened to my story, and recommended the perfect package. I appreciate how she took the time to understand the story I wanted to share. Excited for my first interview next week, can't wait !
September 1, 2025
Reply from StoryTerrace
Hi Eldyrn,
Thank you for sharing such a lovely review.
We’re so pleased to hear that Rachael made your first step with StoryTerrace such a positive one. She’ll be delighted to know her care and attention helped you find the perfect package.
It’s wonderful that your first interview is coming up next week, what an exciting milestone.
We can’t wait for you to start bringing your story to life, and we’re here to support you every step of the way.
Warm regards,
StorytTerrace
A good experience.We had a g writing our…
We had a great experience writing our story. Our writer, Barnaby, was very good at guiding us through the process and the end result was a true reflection of our lives. The book itself was well produced and we were very happy with it. It will be a lovely legacy to pass on to our children and grandchildren.
September 11, 2025
Unprompted review
Reply from StoryTerrace
Hi Rosemary,
Thank you for sharing such a heartfelt review.
We are glad to hear that you had a great experience and enjoyed the process with your writer. We aim to make every step of our clients' storytelling journey seamless, enjoyable, and deeply personal.
Your kind words regarding Barnaby’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process.
We are equally thrilled that you are pleased with the quality of the book and the final product. Making our clients' stories personal, authentic, and beautifully presented is at the heart of what we do.
Thank you again for trusting StoryTerrace with your story. We hope your book is a source of pride and joy for generations to come.
Kind regards,
StoryTerrace
Horrible experience
Horrible experience
Too devastated to write about the scam , poor AI assisted writing , add on costs (although I purchased highest package!) platform cuts your Paragraphs that you have to keep rewriting until of course time limits have been exhausted where of course you have to pay extra for every month.
Pathetic!
September 1, 2025
Unprompted review
Reply from StoryTerrace
Dear Sara,
Thank you for sharing your feedback with us.
We genuinely regret that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
Please know that we are taking your concerns seriously, and we are currently reviewing the details of your experience. Our team is committed to resolving this matter as quickly and thoroughly as possible, and will reach out to you as soon as we have an update.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
My project is still incomplete and…
My project is still incomplete and nobody is willing to respond to my calls. In fact, I can’t get in touch with anyone.
My book was written, and when I received it there were several errors so I requested a rewrite/reprint, and they wanted to charge me way more than what I should have been requested to pay. I’m trying to resolve this matter, but the manager completely stopped responding to me. I didn’t threaten her, or anything like that. I simply requested what steps I should take, and ironically and very quickly she asked for a review. I didn’t provide a review because my book had not been completed.
Please contact me via email or a simple phone call so that I can wrap up my project and provide further feedback.
July 14, 2025
Unprompted review
Reply from StoryTerrace
Dear RC CCC,
We We sincerely apologise if our previous communications have made you feel your requests were not addressed promptly. For context, we typically respond to our customers’ queries within 1–2 business days, as we strive to address all customer concerns promptly. It is never our intention to cause frustration, and we appreciate your patience throughout this process.
Regarding your project, please note the Swift package is a self-service offering where customers are responsible for managing and finalising their manuscript, including editing. When you identified errors, we offered support by providing options for editorial revisions and reprinting, which were chargeable.
You later informed us that you did not require editorial support. At this stage, we adjusted our offer and, as a goodwill gesture, significantly reduced the cost to match your requirements.
Our editorial team is currently in communication with you with the aim of correcting the grammatical errors you have highlighted.
Our goal has always been to help you achieve a final product that meets your expectations, and we remain committed to bringing your project to completion
Warm Regards
StoryTerrace
It job well done! has been a delight working with…
It has been a delight working with Freya and Peculiar from Story Terrace on the writing of my book. You have been professional throughout the journey as well as understanding. You've captured the details as well as the emotions I felt as I lived through each part of story . Thank you story terrace . I look forward to holding the had copy in my hands. God bless !
August 27, 2025
Unprompted review
Reply from StoryTerrace
Dear Kehinde,
Thank you so much for taking the time to share your wonderful experience.
Your kind words regarding Freya’s professionalism and dedication are deeply appreciated. We take great pride in carefully matching our clients with the right project editors to guide them through every step of the way.
We’re also thrilled to hear that the book captured both the details and emotions of your story so meaningfully. We always strive to make our storytelling personal and authentic.
Thank you again for trusting StoryTerrace with your journey. We're honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Story teller Was a rewarding experience for all the family…
The Author Suzi was very pleasant and helped me tell my story and made a unusual situation quite straight forward.
August 6, 2025
Unprompted review
Reply from StoryTerrace
Dear Matthew,
We truly appreciate you taking the time to share your experience.
We are delighted to hear that Suzi made the storytelling process smooth and enjoyable. Your kind words regarding her professionalism and support are deeply appreciated. We take great pride in carefully matching our clients with perfectly suited writers and guiding them through the process. It’s wonderful to know she helped make an unusual situation feel straightforward and rewarding for you and your family.
We truly believe that stories like yours deserve to be told with care and understanding, and we’re thrilled that your experience was positive from start to finish.
Your feedback is incredibly valuable to us, and it’s customers like you that keep us motivated to deliver exceptional service. We’re honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Storry Terrace Review
I received excellent service from start to finish , They brought my book to life, in a way i never thought existed, I cannot thank them enough!
August 15, 2025
Unprompted review
Reply from StoryTerrace
Dear Tawanda,
Thank you so much for taking the time to share your wonderful experience.
We truly believe that stories like yours deserve to be told with care and understanding, and we’re delighted to hear that we were able to bring your book to life in a way that exceeded your expectations.
We take great pride in carefully matching our clients with the right writer and ensuring that every step of the journey feels seamless, personal, and authentic. It’s wonderful to know that the final result was everything you hoped for and more.
Thank you again for trusting StoryTerrace with your story, we hope your book continues to be a source of pride and joy for you and your loved ones for generations to come.
Warm Regards
StoryTerrace
I am very pleased with the final printed book…
I am very pleased with the final result of my printed book. It was critical to spend time to select the right writer appropriate to the subject. Whilst it took time I was very happy with my writer James who was able to emulate my style of writing and quickly understood the subject. It was also important to prepare before the interview process with detailed bullet points and anecdotes you wish to cover. Your own proof checking is essential. Recommended.
August 6, 2025
Unprompted review
Reply from StoryTerrace
Dear Mr Peters,
Thank you so much for taking the time to share your wonderful experience.
We truly appreciate you trusting us with your journey and highlighting the importance of preparation in the process. It’s such helpful advice for future storytellers.
We’re thrilled to hear how well your collaboration with James went. We take great pride in carefully matching our clients with the right writer, and it’s fantastic to know he was able to capture your style and quickly understand the subject. Your kind words regarding his professionalism and dedication are deeply appreciated.
We are equally delighted that you are pleased with the quality of your printed book and the final result. We always strive to make our clients’ stories personal, authentic, and beautifully presented.
Thank you also for your kind recommendation. Your feedback is incredibly valuable to us, and it’s customers like you who keep us motivated to deliver exceptional service.
We’re honoured to have played a part in such a personal and meaningful project.
Warm regards,
StoryTerrace
Hard to deal with
July 28, 2025
Unprompted review
Reply from StoryTerrace
Dear James,
Thank you for sharing your concerns with us.
We genuinely regret that your recent experience with StoryTerrace has not met your expectations. We appreciate your frustration and apologise for any distress caused during the process.
To help us better understand and address your concerns, we would be grateful if you could clarify what specifically led to your dissatisfaction. Your feedback is important to us, and it will enable us to improve our service and support.
Please know that we are taking your concerns seriously. A member of our team will be reaching out to you directly to assist in resolving the matter as thoroughly and promptly as possible.
Thank you for your patience and understanding as we work toward a resolution.
Warm Regards
StoryTerrace
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