StoryTerrace Reviews 575

Great concept, good supportive process throughout, lovely and talented people. A great way to write a book.

Thank you to everyone at store terrace, for all your help ,
Write my book escape of the Tulips , it’s been amazing 12 months journey. I
Am
Looking forward to the out come and hope it will help all the abused women and men who struggle to move on Never give up think positive 🙏🌷

So well organised in every way from beginning to a printed book.
Gemma, my ghost writer was a complete pleasure to work with and beyond brilliant. Hariny oversaw the book and was super efficient.

What a fantastic company,without the help of story terrace I would have never been able to write my book .The whole experience from start to finish was amazing

From the beginning of my book 📖 adventure, I was guided to a good writer fit. An easy computer friendly platform to review the cover, manuscript, placement of pictures and publishing to Amazon.com.

I have been unable to complete the project for my grandma since she has become too mentally unwell to have another interview.
I’m very frustrated that I can’t get even a partial refund - most of the work has not been completed so I’m not sure why I can’t get some money back.
Extortionate cost for no result

Absolutely brilliant experience, service was super, I am considering doing it all again.
Felt very looked after, hand held throughout, I have learnt so much but would still prefer the expertise and guidance from the staff at StoryTerrace.
would highly recommend. Something I always said I would do, now with the professional help I have accomplished it with a fabulous outcome. Thankyou to StoryTerrace.

I have paid over £10,000.00 for the Novella Package. Then suddenly I get an email out of the blue asking me to pay the final payment of £2932.50. Before the final payment was due I was supposed to get a full chapter and a table of contents for the book but have received neither. I have been sending emails for over 6 months now but absolutely no resolution whatsoever expect holding emails to say they are dealing with my complaint. I have paid for 10 people to put their input into the book as it is about my dead Brother and he worked in the Film Industry so there were lots of stories to tell.
To say I am heartbroken about this exciting adventure I embarked upon 2 years ago Story Terrace have ruined this for me! I would not want anyone else to go through what I have been through whilst still grieving the loss of my Brother. Please be careful with your money !!!!!!!!!!!!!!!!!!!!!!!!!

Sent today after a poor excuse from the project Manager about my book......telling me he can't get involved unless I pay the final payment of £2932.50 which is not due until I have proof read a chapter and a table of contents.....

HI Martin
I am currently in the process of completing a Claim Form online on HMRC.
I am also reporting the Company for charging VAT on my invoices and I have a legal right to know whether my VAT has been paid over to HMRC!
You might not be in charge of the finances but you are in charge of the process for the book.
I am entitled to see a full chapter and a table of contents before my final payment is due!
Do you have these available?
The book is about my DEAD Brother a Film Director who has worked with many many famous people such as Jason Statham, Sir David Jason, David Suchet, Guy Ritchie, Madonna, John lynch, John Hannah, all the friends cast, the fantastic four cast and many more.
I do not lie and I am telling you this – if I do not receive either a refund or the chapter and table of contents this week then I am afraid the following will be all over every single social media website I can find including all the emails to and from Story Terrace including the money claim I will be finalising today.
You will not sell another book by the time I have contacted all the Directors that have wasted their valuable time telling Martin Milnes about Michael’s days in the Film Industry so once they all find out it will be a sad day for you all.

ST 2024 LTD
Eternal Lives ltd
Eternal Lives OPCO ltd
Mr Rutger Bruining

All the information I have pulled from Companies House will also be all over Social Media!
You have breached our contract not me and you can use every excuse in the book that you are not getting involved in this but you are wrong – you are managing the Projects so you should do what you are stating in your contracts so I ask once again where is my first Chapter for proofing along with the table of contents for proofing,. I believe the final payment then follows my proof reading of these???
You have stolen confidential information about my Brother and stories from famous people already in the Film Industry that have placed their trust in your Martin Milnes and the book about Mick Ward First Assistant Director – check him out on IMDB…. He was even listed in the BAFTA awards.
I am also an accountant so I have the means and the power to upset your fraudulent Company including reporting you to HMRC……
I await a further response and if this is not satisfactory then I will unleash everything I have and warn other British People that are about to be ripped off, lied to and stolen from…..
The ball is in your court!

I had a really great experience working with Xiaofang Ma at Story Terrence. She helped me to put my book on Amazon and on every other Side there is out there. She is very prompt with everything when you write her a question she answers right away. I think I was back-and-forth with at least 50 of them and she has so much patience and she is so Understanding with everything.
She is doing a wonderful job and you if you ever work with story Terrence, please ask for her to be your promotional guide 😜
Thank you for all The hard work you did for me and you’re still doing it :))

From start to finish Story Terrace were so helpful, understanding & very patient.
My son (who tells his story) is disabled so needed extra help from the start & that's exactly what he got. Would definitely recommend Story Terrace 5* service

I found the whole experience totally great . And when had finally got my finished book it gave me a sense of achievement.

The whole process went very smoothly.
The team at StoryTerrace are amazing,
really passionate about what they do and making sure you have a great experience and finished book.

I had an idea in my head that I wanted to write a book about a personal experience that I had had over the last couple of years. I am not confident with my own writing and language skills and after discussions with friends who encouraged me to 'write' a book I started looking for a ghost writer and came across Story Terrace. I emailed for further information and did not have to wait long to before a reply came in the form of a phone call. I felt quite comfortable talking to the person on the phone who did not do a hard sell and was very informative about the process. I was given time to consider with no harrasment and phoned in a coupe of days time to state I wanted to go ahead. I have had constant emails to guide me through the process with a telephone call with the editor who was the person who was pairing me with a writer. I was emailed the information of a writer they thought would be a good match and I was able to read their profile and read samples of their work. I was happy with this and was then introduced to my writer. I have gone through the process of the interviews with Lauren, my writer, and had a wonderful experience. She was always on time, thoughtful in what she said to me, listened to me attentively and kept me right with what was happening. I have now completed the interviews and have had the opportunity to see the outline of the book with chance for me to adjust spelling of names and timeframes. After consenting to the outline I very quickly received the first chapter of my book to see if I was happy with the style and content of writing. I can honestly say that I was blown away with the first chapter. It proved that Lauren really listened to me and appears to have captured the essence of what happened and has retold it as if it is me talking and took me right back to the time in question. I allowed my parents to read this and they were astounded that it sounded like it were my very own words. I am extremely impressed so far and am very excited to read the final product. Cant recommend them enough so far!

What a fantastic overall experience with Story Terrace.
The books I got are a literary feast for the mind—each page turn feels like a new adventure,
Fantastic Service from start to finish.

Barnaby Tydeman was assigned to me from Story Terrace as my writer for my book
I found Barnaby Tydeman to be extremely helpful & knowledgeable in his advice & patient as he had to rewrite the chapters on numerous occasions.
Without him I don’t think the book would have taken off .
The Project Manager Hariny Vanniarajan was also extremely helpful in her advice.
Nothing was too much trouble.
I can strongly recommend anyone writing their stories to ask for their assistance & Story Terrace
C.D.

My experience with Story Terrace has been deeply disappointing for a company that promises to help individuals craft their life stories.
They had responded to a negative Trustpilot appraisal and stated “If you have any further questions or would like additional support, please don’t hesitate to reach out at complaints”. Unfortunately, my interaction with them has made me more frustrated. I sent an email to them on 20th September 2024 and they did not respond. On 4th January 2025, more than 3 months later, I decided to take them to court and they settled.
The claim was for money owed to me by Eternal Lives and its subsidiary Eternal Lives Opco Ltd trading as Story Terrace. £9144 was taken from me for book writing and publishing services as far back as October/November 2023. They had promised to refund me the money but then reneged on that promise by saying that I had not cancelled within 30 days of paying the deposit of £4572. When I present them with proof of my request for my deposit within 30 days and of their promise to refund, they do not reply.
It had taken me over a year and court action to get them to get them to refund my money. I had confided in them that I have been diagnosed with high anxiety and that I had saved the money and given myself 70th birthday present. I am now 71.
I have also made some research into the company which makes me think that using them was a bad idea in the first place.
The company called Story Terrace Ltd is in administration and has been renamed “ST 2024 LTD”. The companies currently trading as Story Terrace are Eternal Lives Ltd and its subsidiary Eternal Lives Opco Ltd. They bought the operations of Story Terrace Ltd at the end of 2023. The address of both companies is Office 4.02, 133 Whitechapel High Street London E1 7QA, an address previously held by Story Terrace Ltd.
Mr. Rutger Bruining is a director and the person with significant control in Story Terrace Ltd and is the only director and person with significant control of Eternal Lives, the parent company of Eternal Lives Opco.
Mr. Rutger Bruining signed a resolution by Story Terrace Ltd that the name be changed to “ST 2024 LTD” on 29 February 2024 which was certified by the Registrar of Companies on 27th April 2024.
The administrators explained why Story Terrace Ltd went into administration: they were unable to raise the funding required behind their levels of liabilities (more than £1M to HMRC, more than £1M debt) and following HMRC's rebuttal of their attempts to overturn its decision, the company was deemed to be insolvent and instructed KRE Corporate Recovery Ltd.
The liability of shareholders of Eternal Lives Ltd and Eternal Lives Opco Ltd for debts is limited to the value of shares in these companies which is £1400 in total.
The information above is publicly available from the Companies House website at the web addresses for the companies below:

ST 2024 LTD

ETERNAL LIVES LTD

ETERNAL LIVES OPCO LTD

I was so disappointed with the lack of detail in writing and proofreading my book. I spent all my savings and took a chance, hoping that StoryTerrace would provide the detailed and easy service that was sold to me. I was not made aware that I cannot log into my account on an iPad. It was essential to log into my account to see what was being produced. The first draft of Chapter 1 was written by AI and was awful. Nothing was right and I felt compelled to rewrite the chapter. The whole book was written and again it was not good. It was written without attention to detail, with characters mixed up and events not clear. It sounded like a school essay. I rewrote the whole book - so I can honestly say: StoryTerrace did not write my book. I missed out on a proofread- I am still unsure at what stage that should have happened.
The small print in the contact states that StoryTerrace has 50% copyright of your completed book. I had to ask on more than one occasion to get 100% copyright. They send you a contract to sign to receive 100% copyright. It will not happen unless you ask.
I am totally disappointed with StoryTerrace and will not recommend using them. I ended up doing all the work myself to at least have something acceptable to show for the money I spent.
StoryTerrace charges £75 for each extra book you might want to order. I ordered 50 soft cover books from a company called Inky Little Fingers. The books cost me less than £5 each and the quality of the paper and print is better than the StoryTerrace books.

From the writer to editor their help was invaluable. My story contained names and places that are not easy to spell and all was checked and corrected where needed
I only have an iPad and poor signal so it was not easy for anyone but they went out of their way to work with it and timed everything so I could keep it a secret from my family
I am thrilled with the finished book and it does sound like me when I read it.
It was not cheap but worth doing, so there is a small history for my family when I’m gone

I am being generous when giving them 1 star. I was bilked out of over $4000 for a total waste of time and money. I bought the best they had to offer. The "local writer they assigned me with was located in Romania. He had some creative writing experiance at a junior college in Texas. After a intensive interview I was appalled by how he projected my book. I tried to work with several editors, but to no avail as they were they tried to upsell me. I finally worked out a deal that was killed by them stating I voided my contract thus cancelling the book and keeping my deposit and the additional moey sent them. Too many red flags here. Check them out on the Better Business Bureau with a D+ rating it looks like they rip off a lot of folks, DO NOT BE THE NEXT ONE...YOU HAVE BEEN WARNED

Hi Mita,

How about the following for the review – happy to make any changes and also can you check names are right please.

Also just checked and you have to have a user account to post this so I cant post so suggest way round if you cant post is to email to Nadia/Alice and ask if they can post on your behalf ?

Just let me know when you want to chat through and hope this helps

Thanks

Katie



Title – Great service and so pleased with book



Need to add in Date ? January 2025




I am so happy I used story Terrace to help me /share my story.
The experience was excellent,all of the staff were brilliant,kind,caring,understanding.
I would like to personally thank Nadia,Aliceand Xiaofang for all the continual support and kindness.
I am delighted with my book thank you




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