Could not have done it without them. Writing my first book was very difficult on many fronts. I didn’t know what I was doing. The writing, editing and project management support from StoryTerrance... See more
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Review summary
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Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more
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My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more
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I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more
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Company details
Written by the company
StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.
Contact info
133 Whitechapel High Street, E1 7QA, London, United Kingdom
- 0044 208 150 2815
- info@storyterrace.com
- storyterrace.com
4.3
Excellent
573 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
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Less than satifactory performance
This was a present from my children so I had no knowledge of how it was set up.My experience was that my writer could not cope with the detail required.The first draft document was produced by AI and had things in it that had never been raised in the interviews and the writer did not check it to correct the mistake, and I had to send it back to be redone.The proofreading did not pick up simple mistakes and managed to leave prose in that was unreadable.The standard templates are restrictive and they cannot be amended without further payment.
The automated emails and process charts apply unnecessary pressure to the client and are often in conflict with the information you get from your project manager.
Overall you have to spend much too much time monitoring the work they do and correcting their mistakes. However if you are prepared to put in the effort and have a good back up proofreader you can get them to produce a book at the end of it. I would however look to see if there were other options out there
January 9, 2025
Unprompted review
Reply from StoryTerrace
Dear Linda and Hugh,
Thank you for sharing your detailed feedback. We’re sorry to hear that aspects of your experience didn’t meet your expectations and we appreciate you taking the time to provide constructive insights.
At StoryTerrace, our writers work diligently to craft meaningful drafts based on the stories shared during interviews. We deeply value the time and trust of both our clients and our team, which is why our process includes regular communication to ensure your project stays on track and aligns with your vision. We regret any issues you encountered with the accuracy of the draft or proofreading, and we’ve already made improvements to address these areas!
We’re glad to hear that, despite the challenges, you were able to complete your book, and we truly hope it becomes a cherished keepsake for you and your loved ones. If you have any further questions or would like additional support, please don’t hesitate to reach out to us at info@storyterrace.com.
Sincerely,
The StoryTerrace Team
Gutted and deflated, if not very angry.
Possibly just my experience as I see many good reviews, but the writer wasted my time, a huge amount of cash (around £4,000 - I didn’t pay the balance), and the last moments of my dad’s life, by writing… a paragraph, pretty badly, with material which I’d mostly provided and which wasn’t even accurate. I hope I’m just a one-off here, because I’m not only left gutted and distraught by the whole episode, but also seriously out of pocket. No response from the company when I reported this utter failure, and the writer just walked away as busy on other “works”… very sad and disappointing (for me).
January 8, 2024
Unprompted review
Reply from StoryTerrace
Dear Iwan,
Thank you for your feedback! We sincerely apologize for the frustration caused. At StoryTerrace, we aim to provide a compassionate and professional service to all our customers. We would like to look into this situation further to understand what went wrong and how we can make amends.
Please reach out to us at info@storyterrace.com, providing your project details so we can investigate and address your concerns directly. It’s important to us that we work towards a resolution and regain your trust.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Sincerely,
The StoryTerrace Team
What did Grandpa do?
I spent many years working in various countries around the world and my children really had little idea of what I did and what life was like in the countries in which I worked. They wondered what they would tell their children after I had died and so encouraged me to write my biography.
Story Terrace did a great job in helping me put together my life story from childhood in the 1950s until after I had retired. I like to think that my children, and my siblings, found it interesting and informative. I also found that it made me reflect more on what I had done and how it had influenced my whole to life.
From what would undoubtedly been a somewhat turgid read if it had been left solely in my hands, Story Terrace managed to make it more readable and engaging but yet managed to retain my way of expressing myself.
It was enjoyable to talk though my life with my writer. I was guided through the whole process was easy to follow and took seven months. I was very happy with the final version of the biography.
Thank you Story Terrace
July 22, 2024
Unprompted review
Reply from StoryTerrace
Dear Andrew,
Thank you for sharing such a heartfelt review! We’re honored to have helped you bring your remarkable life story to life, giving your children and siblings a glimpse into your incredible experiences around the world.
We’re delighted that you found working with your writer enjoyable and that the final biography stayed true to your voice while being a joy to read.
Congratulations on completing this meaningful project, and thank you for letting us be part of it!
Warm regards,
The StoryTerrace Team
Experience and patience
I highly recommend this writer! Their expertise and experience shine through in their work. They are incredibly patient, attentive, and dedicated to delivering high-quality results. It was a pleasure working with them!
December 31, 2024
Unprompted review
Reply from StoryTerrace
Dear Ifraah,
Thank you for your kind words and recommendation! We’re thrilled to hear that you had such a positive experience with your writer. It’s wonderful to know their expertise made the process a pleasure for you.
We truly appreciate you taking the time to share your experience and look forward to the possibility of working with you again in the future!
Warm regards,
The StoryTerrace Team
The team that was working with me made…
The team that was working with me made every step easy for me and I’m grateful, the experience was amazing and I’m happy to come back in the future and recommend it to everyone, my editor Freya Combes was amazing made every step of this journey easy guided me through thank you, my writer Victoria smith was great with her ideas, thank you, thank you everyone that was involved. :)
December 2, 2024
Unprompted review
Reply from StoryTerrace
Dear Najma,
Thank you for your heartfelt feedback! We’re thrilled to hear that Freya and Victoria made your experience with us so enjoyable. It’s wonderful to know that their guidance and creativity left such a positive impression.
Your kind words mean the world to us, and we’re honored to have been part of your journey!
Warm regards,
The StoryTerrace Team
Another off my bucket list
Another off my bucket list, thanks to all at Storyterrace, Beverley my writer and Freya the editor together we have produced a marvellous hard back book, my life story a wonderful gift for my children and grandchildren, any adjustments or amendments were quickly sorted, so a big thank you to everyone at Storyterrace.
December 15, 2024
Unprompted review
Reply from StoryTerrace
Dear Patrick,
Thank you for sharing your wonderful feedback! We’re thrilled to have helped you check this meaningful item off your bucket list.
It’s fantastic to hear that Beverley and Freya made the process enjoyable for you, resulting in a marvelous book to gift your children and grandchildren!
Warm regards,
The StoryTerrace Team
they use AI tech - no humans, stay well clear - you have been warned!
June 8, 2024
Unprompted review
Reply from StoryTerrace
Dear Mr Paul,
We’re sorry to hear about your experience and apologize for any frustration caused. Unfortunately, we are unable to locate your project, to better understand your concerns and assist you we kindly ask that you reach out to us at info@storyterrace.com with more details about your project. We’d be happy to investigate further and see how we can help.
At StoryTerrace, we are proud to combine the expertise of our talented writers with the support of our carefully developed technology. This blend ensures a personalized process for every storyteller, helping us bring your unique story to life in the best possible way.
We look forward to hearing from you.
Sincerely,
The StoryTerrace Team
Book of my Life for my Daughters when I am Gone.
I decided to write a book about my life after being diagnosed with terminal cancer so my daughters would be able to know more about me when I'm gone.
The process of interviews with your chosen writer was great and a easy way to do this. You have your own dedicated page on their website so you can see progress, comment and upload photos and give final approval.
The team were incredibly understanding of my diagnosis and moved deadlines out for me when I was too weak to work on the book and helped with putting the book in different formats rather than on the website when my eyes couldn't focus properly with the chemotherapy.
This book is very precious to me and the team knew that and treated is as special as I was - I can't thank them enough.
December 3, 2024
Unprompted review
Reply from StoryTerrace
Dear Adam,
Thank you for sharing your heartfelt experience with us! It means so much to know that we could help create something as precious as your life story for your daughters. We’re deeply moved by your courage and honored to have been part of this meaningful project.
We’re glad the process felt supportive and flexible during such a challenging time, and we hope your book brings comfort and connection to your family for years to come.
Warmest wishes,
The StoryTerrace Team
First experience with Story Terrace
This was my first book with Story Terrace. The communication between the team and me was top notch. They took time to listen to what I wanted my book to showcase. Quick responses to queries. The interview process was seamless and the writer was superb in that she got the clear picture of what I wanted my book to be like. The project was completed much earlier than planned. I’m so thankful to the team at Story Terrace for bringing my story to life
December 4, 2024
Unprompted review
Reply from StoryTerrace
Dear Adewale,
Thank you for your wonderful feedback! We're thrilled to hear that your first experience with StoryTerrace was seamless and that our team effectively brought your story to life.
We truly appreciate the opportunity to help share your story!
Warm regards,
The StoryTerrace Team
This is my third book with story…
This is my third book with story terrace and i loved the experience even more than the last one. They were so helpful,loved the interviews and the whole process was made very easy because of the amazing team xx thankyou
December 2, 2024
Unprompted review
Reply from StoryTerrace
Dear Tony,
Thank you so much for your wonderful feedback and for trusting us with your story!
We are thrilled to hear that your third experience with StoryTerrace was even better than the last. Your kind words about our team mean the world to us.
Warm regards,
The StoryTerrace Team
Excellent product
Excellent product. Very well organised and managed.
November 27, 2024
Unprompted review
Reply from StoryTerrace
Dear Michael,
Thank you for your kind words!
We’re so pleased to have been part of your storytelling journey and hope your book continues to bring you joy.
Warm regards,
The StoryTerrace Team
I have had a slightly different…
I have had a slightly different experience to the norm with story terrace as I already had my manuscript written. I was supported with editing and then self publishing. I have to admit, I was reticent initially and wasn’t sure able the process once I started. However, I was proved wrong and experienced a compassionate, flexible, understanding and thoughtful process with everyone I worked with at story terrace. Special thanks to Hariny and Victoria. I feel very grateful for the support I have had and can’t wait to see my book on the world stage. Thank you for everything. I am excited about the continued relationship as we progress further.
November 21, 2024
Unprompted review
Reply from StoryTerrace
Dear Jessica,
Thank you for sharing your unique experience with StoryTerrace. We’re so glad to hear that the process proved to be compassionate, flexible, and supportive. It’s wonderful to know that Hariny and Victoria played such an integral role in helping you edit and self-publish your manuscript.
We’re equally excited to continue supporting you as your journey progresses. Thank you for choosing StoryTerrace to bring your story to life.
Warm regards,
The StoryTerrace Team
CATASTROPHIC!
CATASTROPHIC!
A real scheme.
Nothing is real. They are there ONLY to take the maximun amount of money- and it is not cheap!- nothing is catered or personal. The authors are reandom and not professional and they tag along to chrage more to complete a project. At this end, it was so FRUSTRATING that we dropped everything! they did NOTHING!
May 10, 2024
Unprompted review
Reply from StoryTerrace
Dear Sabrina,
Thank you for taking the time to share your feedback with us. We regret to hear that your experience with StoryTerrace has not met your expectations.
We are committed to continuously improving our processes and ensuring that our writers deliver content that respects and accurately reflects each storyteller's experience. Please rest assured that we are taking steps to prevent such issues from arising in the future. Your feedback has highlighted areas where we can improve, and we remain committed to refining our processes.
If you have any further questions or would like additional support, please don’t hesitate to reach out at complaints@storyterrace.com. We are here to assist you and help resolve any remaining concerns.
Sincerely,
The StoryTerrace Team
Very valuable but not 100% easy
It’s been a worthwhile journey but would like to have been able to do it all on the I pad rather than PC.I found all the Story Terrace staff helpful but many authors will be “aged” ( I am) & some people want to write it without bringing the kids & grandkids into the production side- mostly for the positive reason that they want it to be as nice surprise. The costs of a hard copy- 40 quid a pop are too high & that aspect needs restructuring.
The principle is very good & likely there will be more & more of the elderly using the service. You should review regularly making it easier for them.
November 11, 2024
Unprompted review
Reply from StoryTerrace
Dear Anthony,
Thank you for your honest and thoughtful feedback. We’re delighted that you found the journey worthwhile and appreciated the helpfulness of our team. It’s inspiring to see individuals like you sharing their stories for future generations.
Thank you for highlighting the principle of our service and for your suggestions. We’re grateful for the opportunity to help bring your story to life!
Warm regards,
The StoryTerrace Team
A great experience producing my book with Story Terrace
I couldn’t recommend story terrace enough. It was a pleasure to work with all the people involved with producing my book from the start of the concept to the finished product. It has been a truly wonderful experience
October 24, 2024
Unprompted review
Reply from StoryTerrace
Dear Anthony,
Thank you for your wonderful review! We’re thrilled to hear that your experience with StoryTerrace was so positive, from the initial concept to the final product. It’s always our goal to make the journey of creating a book both enjoyable and memorable.
Your recommendation means the world to us, and it was an honor to help bring your story to life.
Warm regards,
The StoryTerrace Team
Sticky start made perfect
After a slightly sticky start to my book (I blame AI) this was soon rectified by Terri Gordon who advised me to take a different route to the writing of my book.
Following on from this I enjoyed a trouble free, efficient and speedy conclusion to the writing of my book mainly due to the expert advice and help from my Project Editor Freya Coombes.
I was involved with all decisions including the lay out, title, photographs and colour. I am delighted with the finished product and would certainly recommend StoryTerrace to my family and friends.
October 22, 2024
Unprompted review
Reply from StoryTerrace
Dear Mr&Mrs A J Allright,
Thank you so much for your feedback! We're thrilled to hear that you enjoyed the process of creating your book and appreciated Terri's and Freya's expert advice and support throughout.
We’re delighted that you’re happy with the final product and deeply appreciate your recommendation to family and friends!
Warm regards,
The StoryTerrace Team
The staff are very friendly and…
The staff are very friendly and helpful. I got quick response to all my emails. Seeing the book coming a live was very exciting to watch. Hariny my Project Editor make each step very easy to understand. It was a great pleasure working with my writer Barnaby, remembering the different decades of my life, all 92 years worth, was a very enjoyable experience. You are included in every decision which pictures to add a visual memoir to choosing of the title.
September 30, 2024
Unprompted review
Reply from StoryTerrace
Dear Kathryn,
Thank you for your wonderful feedback! We are delighted to hear that working with Hariny and Barnaby made the process enjoyable and memorable for you. It's heartwarming to know that you found joy in reliving and sharing the different decades of your life, and we're thrilled that you enjoyed being so involved in the creation of your book.
Your 92-year journey is truly inspiring, and we’re honored to have been part of bringing it to life!
Warm regards,
The StoryTerrace Team
Who knew it could be so interesting and…
Who knew it could be so interesting and easy to tell one's life story?
September 24, 2024
Unprompted review
Reply from StoryTerrace
Dear Sir Andrew,
Thank you for your review! We’re so pleased to hear that you found the process of telling your life story interesting. It’s always our goal to make the experience enjoyable for our clients.
We appreciate your kind words and would love to work with you again in the future!
Best regards,
The StoryTerrace Team
Professional and Reliable
I had a amazing experience with Story Terrace. The staff are very friendly and helpful. I got quick response to all my emails.. Seeing the book coming a live was very exciting to watch. Hariny my project Editor make each step very easy to understand. it was a great pleasure working with her and my writer Kate. Thank to all the staff from Story Terrace to make my dream come a live.
Anyone looking for a good company try Story Terrace. They also work with people who as a manuscript already. You are included in every decision over your book.
October 23, 2023
Unprompted review
Reply from StoryTerrace
Dear Fatima,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with StoryTerrace. It’s wonderful to know that Hariny and Kate made the process enjoyable for you!
Your recommendation means a lot to us, and we’re grateful to have been part of your bookmaking journey!
Best regards,
The StoryTerrace Team
Great experience
We are so happy we went with StoryTerrace for our novel. The candidate writers were all so talented, but we were able the find THE writer for us. We clicked with Nicola immediately and after several brainstorming meetings she wrote an even better version of our book. The overall experience with StoryTerrance was very pleasant. There was great communication and support from the company.
October 8, 2023
Unprompted review
Reply from StoryTerrace
Dear Sofie,
Thank you for sharing your fantastic feedback! We’re delighted to hear that you had such a positive experience with StoryTerrace and that Nicola was the perfect match for your project. It’s wonderful to know the collaboration led to an even better version of your book, and that our team’s communication and support made the process enjoyable.
We truly value your kind words and are excited to have been part of your journey. Should you need anything in the future, we’re here for you!
Warm regards,
The StoryTerrace Team
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