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Rated 1 out of 5 stars

I would like to correct my earlier review. I would not give this business zero stars—I would give negative stars. This has been an extremely poor experience, and I strongly a... See more

Company replied

Rated 5 out of 5 stars

‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly. The installation... See more

Rated 4 out of 5 stars

Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impart... See more

Rated 1 out of 5 stars

Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Stoves Man are HETAS registered installers to supply and fit Wood burning and Multi-fuel stoves throughout Norfolk and East of England. We also cover all aspects of reconstruction and restorations, roofing and chimney building works. With over 24 years of experience. Our repensentation goes before us, this has been established on old school standards of quality workmanship, which enables us to meet your exact requirements with outstanding performance.


Contact info

3.2

Average

TrustScore 3 out of 5

181 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service from Stovesman

Great service, professional. Multi fuel stove installed in one day. No problems. Steve and his team were professional, polite and helpful at all times. All work was done by them. Great service.

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Briliant Job

Early for the quote and on time to start.
An absolutely brilliant job, exactly what we wanted and the stove is fantastic keeping us really warm.

Really clean and tidy

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Stoves Man Jetmaster 700 instalation

Andy and his team have completed a very clean and professional job installing our new Jetmaster 700 open fire. They were in and out in 3 days including alterations to the chimney breast and re-plastering to a high quality standard. Andy was extremely helpful in the design and ordering coming out twice to site to ensure we had every aspect covered. We are happy to recommend his services based on our experience.

March 22, 2019
Unprompted review
Rated 5 out of 5 stars

Prompt efficient service

Prompt service when called for a quote/ advice on multi stove burner. Seemed extremely knowledgeable and we felt confident in the option that we were advised to go with.
The workman were friendly and cleaned up after themselves.
Slight,very slight issue with hearth, which was rectified in a matter of days.

February 1, 2019
Unprompted review
Rated 5 out of 5 stars

Woodburner installation.

Both men worked efficiently with the minimum of disruption and mess created. The installation was completed in half a day and the result was very satisfactory, particularly the very well fitted register plate.

January 19, 2019
Unprompted review
Rated 5 out of 5 stars

Stovesman well done!

Reliable, honest, efficient, conscientious, friendly, hard working, competitively priced and, last but not least, they listened to what I wanted.
A pleasure to have them working in my home.

January 8, 2019
Unprompted review
Rated 5 out of 5 stars

Professional Service

Andrew made the whole process of buying and installing a Woodburner so easy. The customer service before and after installation was great and I would highly recommend Stoves Man.

January 8, 2019
Unprompted review
Rated 5 out of 5 stars

Top Class Job

We are delighted with the multi-fuel stove that was installed last month. Andrew and his colleagues were very professional and courteous. They arrived promptly on the agreed installation date and the work was completed in half a day. There was very little mess and everything was tidied before they left. I would definitely recommend them.

December 17, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Job

An excellent all round service from buying my stove to the completion of all work. Nothing was too much trouble and all questions answered honestly. An amazing showroom with a stove to suit everyone's needs with a wealth of knowledge and ability to guide and advise. I would certainly recommend this company.

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

A great company and a great team

Every part of dealing with Stovesman has been easy. Andrew arrived on time to give me my first survey prior to quoting. His quote arrived the same day. I felt comfortable dealing with someone who was so proactive.
The day of the work his team arrived early after a long drive to my home and worked very hard all day, then the same the next day. He has a very good relationship with his men and they were hard, happy workers. After the work was finished I was given lots of advice before they left. I would certainly use them again and recommend them to anyone.

November 23, 2018
Unprompted review
Rated 5 out of 5 stars

Andrew was very helpful in explaining +…

Andrew was very helpful in explaining + really good in understanding what I wanted to achieve in way of design with my wood burner.
They men that came to install the wood burner were tidy, friendly + polite + very professional.
I would highly recommend stovesman to anyone.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

The installation of my multi fuel stove…

The installation of my multi fuel stove was only completed yesterday, so i cannot comment on the stove as yet, but the installation has been carried out very well. There was quite a lot of plaster to repair and Michael the Hetas installer did a very good job.
My only criticism would be that the dust sheets used to cover the furniture that i had left in the room either had holes in them or where already covered in brick dust, and didn't do there job.

November 22, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy with Andrew and his team and…

Very happy with Andrew and his team and the work done. A special thank you to Andrew who called back when I had a query over the operating of the stove .Great advice and all sorted now and burning beautifully! Thanks again ,
Stephen and Georgina Colman. Shipdham.

November 13, 2018
Unprompted review

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