I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
Company replied
This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more
Company replied
Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more
Company replied
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more
Company replied
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Lancashire Way, PR2 5PB, Preston, United Kingdom
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wasn’t impressed at first with the item I received as they sent me the science kit without the originally box therefore some items were damaged and the item was unable to be gifted as I hoped to. I reached out and sent photos of the delivery I received and the staff were very apologetic and quick at responding to my concerns. They also sent out a free gift with the new science kit I had originally ordered as a goodwill gesture, this was sent special delivery therefore came very quickly too.
Amazing customer service and fast delivery. Unfortunately the first order we did did not come as expected and was damaged as a result of packaging. However once contacting customer service they resolved this very quickly.

Reply from Straight2You
Superb service all round x great products and excellent value for money

Reply from Straight2You
Brilliant experience keeping in touch.
Know who to speak to. Best company ever

Reply from Straight2You
Excellent product and great service as well as the delivery.

Reply from Straight2You
I have used your website before to order Disney 100 stickers and it was great! This time I ordered 5 packs of the Harry Potter stickers and instead received Disney ones. I emailed twice, no response and contacted you via your website and still NO RESPONSE. Its been a week now. Does anyone answer emails??
Edit: I have been constantly checking my spam/junk and there hasnt been a single email from yourselves come through as of yet. I have also checked my emails on different devices and still nothing. My storage space isn't full either.

Reply from Straight2You
Avoid. A scam website. Sent me an entirely different product, ordered a doll, received a train of much less value, wouldn’t send the doll until I return the train, that I didn’t even order (which I have no problem returning, I didn’t want the train)

Reply from Straight2You
Great service. A1 products which arrived quickly and well packaged.
Individual Disney 100 crystal art stickers at a fab price.

Reply from Straight2You

Reply from Straight2You
Quick delivery, well packed to survive delivery intact. Reasonable price. Would shop there again.

Reply from Straight2You
The products are perfect, the prices are reasonable, the delivery is very fast, it would be nice if you could buy the cards not only in packs but also individually.

Reply from Straight2You
Love this company, they sent s free gift with my first order. Very reasonable prices, just had to buy from again!

Reply from Straight2You
Quick delivery, item as described and best price i found online! Would use again!

Reply from Straight2You
Product was delivered earlier than expected. Any online queries were answered very promptly. A small part was missing. We rang the number given and talked to a few helpful folk and the part was posted out ASAP.

Reply from Straight2You
Fantastic customer service!!
Had a faulty item ( manufacturer issue) and they changed it straight away . Great communication ( you can speak to actual human beings ) and just really good customer service which is refreshing these days I also messaged them regarding delivery before I placed an order and got an instant reply… which again shows the great service. First time I have used them , and 100% be using them again.

Reply from Straight2You
Bought 2 paddle boards from them.customer service has been absolutely amazing! One paddle board unfortunately had a wee hole in it, got sent a replacement straight away no issues! Highly recommend this company, it’s so refreshing dealing with people that actually have their customers best interests at heart and are truly helpful.
I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box.
I received regular emails which kept me updated every step of the way and I received the houses quickly in sturdy packaging.
I am delighted with the items and the transaction was perfect from beginning to end so I wouldn't hesitate to shop here again.

Reply from Straight2You
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.