Straight2You Reviews 109

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more

Company replied

Rated 5 out of 5 stars

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more

Company replied

Rated 5 out of 5 stars

I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more

Company replied

Company details

  1. Toy Store
  2. Camping Store
  3. Canoe and Kayak Store
  4. Children's Toys Store

Written by the company

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At first disappointed but cannot fault the customer service

I wasn’t impressed at first with the item I received as they sent me the science kit without the originally box therefore some items were damaged and the item was unable to be gifted as I hoped to. I reached out and sent photos of the delivery I received and the staff were very apologetic and quick at responding to my concerns. They also sent out a free gift with the new science kit I had originally ordered as a goodwill gesture, this was sent special delivery therefore came very quickly too.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and fast…

Amazing customer service and fast delivery. Unfortunately the first order we did did not come as expected and was damaged as a result of packaging. However once contacting customer service they resolved this very quickly.

September 11, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

HI Beth,

Thanks for the positive review.

Regards,
Straight2You

Rated 5 out of 5 stars

all good

all good, the best price and quick delivery.

July 28, 2025
Straight2You logo

Reply from Straight2You

Hi Shaun,

Thanks for the positive review.

Regards,
Straight2You

Rated 5 out of 5 stars

Best ever

Brilliant experience keeping in touch.

Know who to speak to. Best company ever

July 28, 2025
Straight2You logo

Reply from Straight2You

Hi Alix,

Thanks for the positive review, we're happy to hear you've had a good experience.

Regards,
Straight2You

Rated 1 out of 5 stars

Received wrong item

I have used your website before to order Disney 100 stickers and it was great! This time I ordered 5 packs of the Harry Potter stickers and instead received Disney ones. I emailed twice, no response and contacted you via your website and still NO RESPONSE. Its been a week now. Does anyone answer emails??

Edit: I have been constantly checking my spam/junk and there hasnt been a single email from yourselves come through as of yet. I have also checked my emails on different devices and still nothing. My storage space isn't full either.

June 24, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Siobhan,

We have responded to both of your emails. Our first response was sent on Monday 30th June and the 2nd response was sent 1st July at 15:23. Please can you check your spam/junk folder. Alternatively, please call us on 01772 708129.

We aim to give the best customer service as possible to customers, so are disappointed to see you have left a 1-star review, despite us responding to your emails and there simply being a communication issue with emails going to your junk folder. One of our colleagues is going to attempt to contact you again today (2nd July) to try and resolve this.

Edit: We have tried to contact you again this morning (2nd July) to the email address you have contacted us from. This obviously is not working for some unknown reason, please can you call us so we can resolve this? We do not have any other contact details for you.

Kind regards,
Straight2You

Rated 1 out of 5 stars

Avoid!!!

Avoid. A scam website. Sent me an entirely different product, ordered a doll, received a train of much less value, wouldn’t send the doll until I return the train, that I didn’t even order (which I have no problem returning, I didn’t want the train)

June 13, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi,

Thank you for leaving a review,

We can assure you that we are NOT a 'Scam Website'. We have had an extraordinary amount of orders recently and your order was mistakenly sent out with the incorrect product.

Our customer service team has been in contact with you to try and rectify this. We have sent you a returns label to return the incorrect product to us, and have also sent out the correct item for you.

We pride ourselves on giving customers the best experience possible. If customers have the very rare issue, such as in this case, we will always aim to rectify this swiftly once we have been notified.

We are disappointed that you have left a 1-star review, but please feel free to get in touch with us directly if you wish to purchase from us again and we will aim to help you as best as we can.

Best regards,
Straight2You

Rated 5 out of 5 stars

Great service & good prices

Great service. A1 products which arrived quickly and well packaged.
Individual Disney 100 crystal art stickers at a fab price.

April 28, 2025
Straight2You logo

Reply from Straight2You

Hi Diane,

Thanks for the positive review. We hope to see you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

Good experience

Quick delivery, well packed to survive delivery intact. Reasonable price. Would shop there again.

April 25, 2025
Straight2You logo

Reply from Straight2You

Thank you for the positive review. We're delighted to hear that you enjoyed your buying experience and hope to hear from you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

The products are perfect

The products are perfect, the prices are reasonable, the delivery is very fast, it would be nice if you could buy the cards not only in packs but also individually.

April 24, 2025
Straight2You logo

Reply from Straight2You

Hi,

Thanks for the positive review. We are planning to release the stickers individually at a later date, so please keep checking the website for updates.

Regards,
Straight2You

Rated 5 out of 5 stars

Love this company

Love this company, they sent s free gift with my first order. Very reasonable prices, just had to buy from again!

April 11, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Gemma,

Thanks for your review. We hope to see you again soon!

Regards,
Straight2You

Rated 5 out of 5 stars

Quick delivery

Quick delivery, item as described and best price i found online! Would use again!

March 28, 2025
Straight2You logo

Reply from Straight2You

Thanks for the five star review.

Regards,
Straight2You

Rated 5 out of 5 stars

Great price

Great price . Quick delivery.

March 28, 2025
Straight2You logo

Reply from Straight2You

Thanks for buying with us and the 5* review.

Regards,
Straight2You

Rated 5 out of 5 stars

Efficient and helpful staff.

Product was delivered earlier than expected. Any online queries were answered very promptly. A small part was missing. We rang the number given and talked to a few helpful folk and the part was posted out ASAP.

March 25, 2025
Straight2You logo

Reply from Straight2You

Hi Pamela,

Glad to hear that we resolved your issue quickly and that you're happy with your experience. Thanks for shopping with us.

Regards,
Straight2You

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!!
Had a faulty item ( manufacturer issue) and they changed it straight away . Great communication ( you can speak to actual human beings ) and just really good customer service which is refreshing these days I also messaged them regarding delivery before I placed an order and got an instant reply… which again shows the great service. First time I have used them , and 100% be using them again.

March 3, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Thanks for the positive review. We hope to see you again soon!

Rated 5 out of 5 stars

Bought 2 paddle boards from…

Bought 2 paddle boards from them.customer service has been absolutely amazing! One paddle board unfortunately had a wee hole in it, got sent a replacement straight away no issues! Highly recommend this company, it’s so refreshing dealing with people that actually have their customers best interests at heart and are truly helpful.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

A perfect shopping experience A+++++

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box.

I received regular emails which kept me updated every step of the way and I received the houses quickly in sturdy packaging.

I am delighted with the items and the transaction was perfect from beginning to end so I wouldn't hesitate to shop here again.

February 12, 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Thank you for the positive review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look