I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
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See what reviewers are saying
This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more
Company replied
Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more
Company replied
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more
Company replied
Company details
Written by the company
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Contact info
Lancashire Way, PR2 5PB, Preston, United Kingdom
- Sales@straight2you.co.uk
- straight2you.co.uk
4.6
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tysm for the package
Tysm for the package, seven formula one cars all in perfect condition, also a speedy delivery ordered on 31/12/24 and came 4/1/25
January 4, 2025
Unprompted review
Reply from Straight2You
Hi Theo,
Thanks for the 5* review. We hope to see you again soon.
Regards,
Straight2You
Fast delivery no problem at all will be…
Fast delivery no problem at all will be use again
December 27, 2024
Reply from Straight2You
Hi Mandy,
Thanks for your order and the positive review.
Regards,
Straight2You
Good value
I was sceptical as I'd never used this site before so I only placed a small order. However I'm happy to say all items orders were delivered and a great value price thank you
October 25, 2024
Reply from Straight2You
Hi Katherine,
Thanks for the positive review.
Regards,
Straight2You
Great Customer Service
I ordered from here and had a hiccup with delivery but the customer service team were amazing, quickly fixing the issue and also refunding my postage. Will be purchasing again highly recommended
October 27, 2024
Unprompted review
Reply from Straight2You
Hi Louis,
Thank you for your positive review.
Regards,
Straight2You
EXCELLENT COMPANY
Where do I start. This is the best customer service I have ever come across. I bought a Helly Hansen winter coat March 2024. I wore it this month and noticed a few teeth from the zip missing. I emailed customer service last Tuesday evening, they replied straight back and a new coat was sent out, a return label was emailed to me and I received my coat today. One happy customer.
October 8, 2024
Unprompted review
Reply from Straight2You
Hi Janice,
Thank you for the positive review. We're happy to hear that you're satisfied with our service.
Regards,
Straight2You/Marine Supplies Direct
Received my order with many thanks
Received my order with many thanks, can't wait to order my next lot of Disney diamond art,
Fast + efficient delivery service keep up the good work
September 24, 2024
I am still waiting on my package
I am still waiting on my package , I got an email saying it’s been sent back to the sender , I haven’t had an email saying if it’s getting sent back out or if they have even got it , I tried emailing a million times and it won’t send
September 8, 2024
Unprompted review
Reply from Straight2You
Hi Lilli,
Looking the tracking systems for both orders, there's no markers that they're being returned to sender. One is being redelivered today and the other was dispatched on Thursday 5th. You sent one email on Tuesday 3rd, which we responded to promptly.
We have had extremely high demand for the product you ordered, which had led to delays in dispatch which we apologise for. If you have any further issues, we will be more than happy to resolve them.
Regards,
Straight2You
Great service my order was sent back…
Great service my order was sent back twice by Royal Mail but this company were very good reposted my order straight away very pleased with there service
July 26, 2024
Reply from Straight2You
Hi Lorraine,
Thanks for the positive review.
Regards,
Straight2You
Reply from Straight2You
Hi Tracy,
Thanks for the positive review.
Regards,
Straight2You
bluey bike helmet…
I was looking for a bluey bike helmet for my niece. Straight2you delivered quickly and my niece loves her helmet. I would definitely recommend this webpage
June 28, 2024
Unprompted review
Reply from Straight2You
Hi Karen,
Thank you for your positive review.
Regards,
Straight2You
Great Customer Service
This was my first time ordering from Straight2you. Great prices, perfect quality!
I had an issue with delivery this was the delivery companies fault.
Straight2you customer services was very fast in resolving the problem and were great at keeping me informed of the next steps. Sheila in particular was very friendly and extremely helpful. Excellent service from Sheila at Straight2You.
I would definitely recommend this company.
All of the games were perfect for my family party.
I highly recommend 5 Stars
April 9, 2024
Unprompted review
Reply from Straight2You
Thank you for the positive response.
Regards,
Straight2You
Brilliant and quick delivery
Brilliant! Great price and quick delivery of Disney 100 Crystal Art stickers. Would purchase from again!
June 24, 2024
Reply from Straight2You
Hi Harri,
Thank you for the positive feedback. We hope to see you again soon!
Regards,
Straight2You
Money taken from bank account
Money taken from bank account, no order confirmation e-mailed and no goods recieved.
June 17, 2024
Unprompted review
Reply from Straight2You
Dear Chris, we were very saddened to see this as we thought we'd dealt with your queries as and when they came in last week and yesterday. However, it appears they were not.
As you know, you initially called us to place the order, telling us the item was not required until August, but wanted to order it early. Your order was taken over the phone. However, the order was not processed correctly our side, thus no payment or email was sent to you to confirm because the order was still waiting to be put in to our system. That was completely our fault and we did of course apologise for this when you called and subsequently processed the payment and removed postage charges by way of an apology for the issue.
I am afraid we are currently experiencing very high volumes of orders and we are a small business, so have been working extremely hard to get orders out, but this means it takes longer for the orders to get processed from start to finish, as we prioritise them in the order that they come in.
Your order was input while you were on the phone and it was in our system when you called yesterday and had been picked and packed and was awaiting despatch - which is when the courier collects and scans the parcel. This usually then triggers a confirmation of despatch email (sometimes this can go in to junk) depending on your email settings. However, due to the number of orders, the scan could not get done earlier than Tuesday as the courier had collected already.
We did send a manual confirmation through yesterday, which from my understanding you received while you were on the telephone but I apologise if this was not the case. Should you still need that confirmation again, please do let us know and we will happily send it for you.
By way of an apology for the delay, we have arranged for a free science related toy to be sent with. your order. This has been despatched today, for a next day service with DHL - which we hope will be with you tomorrow but please allow up to two working days. The tracking will update once the parcel is collected and you will be able to see it moving through the delivery network.
We usually do very well with our customers and their feedback but on this occasion, for you, we did not hit the mark so we sincerely apologise for that.
To confirm, as per our telephone conversations, we have not charged any postage on your order and we have sent with your purchase, a free science related item, which I hope your grandson likes, when his birthday arrives.
Again, apologies for the mishap on this occasion.
Should you need any further help please let us know.
Thank you.
Great jacket at great price
Great jacket at great price, delivered promptly. Couldn’t be better!
April 25, 2024
Reply from Straight2You
Hi Ron,
Thanks for shopping with us and the positive review.
Regards,
Straight2You
Reply from Straight2You
Hi Linda,
Thanks for shopping with us and the positive review.
Regards,
Straight2You
Reply from Straight2You
Hi Lucy,
We're happy to hear that you're satisfied with your purchase. We hope to see you again soon!
Regards,
Straight2You
Fast and speedy delivery especially…
Fast and speedy delivery especially over the Easter holidays.
I ordered this for my husbands birthday as he's a massive fan. Due to the holidays it said it would be arriving just after his birthday. We'll it arrived on his birthday.
It looks good as it lights up the boys rooms while on his ps5.
March 29, 2024
Reply from Straight2You
Hi Sharon,
Thanks for your lovely message, we're glad to hear that you're enjoying your purchase and look forward to seeing you again soon!
Regards,
Straight2You
Perfect service and got them early then…
Perfect service and got them early then I was expecting as can’t fault them at all will 100% be ordering again from the company
March 14, 2024
Reply from Straight2You
Hi David,
Thanks for the positive review. We look forward to seeing you again soon.
Regards,
Straight2You
Excellent and efficient service
Excellent service, so efficient and professional. Thanks so much!
March 8, 2024
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