Straight2You Reviews 109

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more

Company replied

Rated 5 out of 5 stars

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more

Company replied

Rated 5 out of 5 stars

I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more

Company replied

Company details

  1. Toy Store
  2. Camping Store
  3. Canoe and Kayak Store
  4. Children's Toys Store

Written by the company

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From placing my order on Wednesday to…

From placing my order on Wednesday to receiving my delivery on Saturday, I was kept updated. My delivery was on time x in perfect condition.

March 6, 2024
Straight2You logo

Reply from Straight2You

Hi Barbara,

Thanks for the 5* review. We're happy to hear that you're satisfied with our service.

Regards,
Straight2You

Rated 5 out of 5 stars
Straight2You logo

Reply from Straight2You

Hi Roger,

Thanks for your positive review. We're happy that we were able to fulfil your request to your satisfaction and hope to see you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

Very good service.

February 3, 2024
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Reply from Straight2You

Hi Terry,

Thanks for shopping with us. We're glad to hear that you've enjoyed our service and hope to see you again soon!

Regards,
Straight2You

Rated 5 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Straight2you and have been pleasantly surprised. Have been kept up to date on order details and item arrived promptly. I would not hesitate to recommend Straight2you to anyone.

February 2, 2024
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Reply from Straight2You

Hi Amanda,

Thanks for shopping with us. We're happy to hear that you've enjoyed your experience. We hope to see you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

Positive shopping experience

Easy ordering, prompt delivery, competitive pricing.

February 2, 2024
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Reply from Straight2You

Hi Rhian,

Thanks for the positive review, we're glad to hear you've had a positive experience.

Regards,
Straight2You

Rated 4 out of 5 stars

Musto magic

Delivered quickly .Product excellent value for money .

February 2, 2024
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Reply from Straight2You

Hi Jacqueline,

We're happy to hear you've had a positive experience with us and hope to see you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

Heli Hansen long coat

Excellent range, great price on the coat I purchased. Really good customer service. Would 100% recomend

December 31, 2023
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Reply from Straight2You

Hi Anita,

Thank you for shopping with us and your 5* review. We hope to see you again soon!

Regards,
Straight2You

Rated 5 out of 5 stars
Straight2You logo

Reply from Straight2You

Hi Mark,

Thanks for shopping with us. We're happy to hear you had a positive experience.

Regards,
Straight2You

Rated 2 out of 5 stars

Ordered item waited two weeks nothing…

Ordered item waited two weeks nothing arrived and no email so checked bank they returned the money but no message as to telling me this so I could get one somewhere else. Poor customer service only gave a two as they returned my money so at least I got that

December 28, 2023
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Reply from Straight2You

Hi Denise,

We're sorry to hear that you're unhappy with your experience. We have come up against some stocking issues over the busy Christmas/New Year period and were unable to send this item to you. We emailed you on the 4th January, exactly one week after you ordered, to explain this, apologise for the inconvenience and issue a refund.

We again apologise for the delay and hope this won't put you off shopping with us in the future.

Regards,
Straight2You

Rated 5 out of 5 stars

Excellent services plus FREE gift

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol.
But no, I got an email straight away and could track my order on Royal Mail it arrived in a couple of days.
Perfect present for me 4 year old grandson and a pack of playing cards FREE (yes free, that makes a flippin change.
Thanks Straight 2 You I will most definitely buy again x

January 13, 2024
Unprompted review
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Reply from Straight2You

Hi Sue,

Thank you shopping with us. We're happy to hear that you're satisfied with your experience with us and we hope to see you again soon!

Kind regards,
Straight2You

Rated 5 out of 5 stars

Best price and delivery

Found the best price for what I was looking for. Super quick delivery and plenty of updates.

December 28, 2023
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Reply from Straight2You

Hi Philip,

We're happy to hear that you've had a positive experience on our website. Thank you for your order.

Regards,
Straight2You

Rated 5 out of 5 stars

Excellent value

Excellent value

Must hat very good quality and price delivered on time - what more is there to say

November 24, 2023
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Reply from Straight2You

Hi Mike,

We're glad you're enjoying your product. Thanks for shopping with us.

Regards,
Straight2You

Rated 5 out of 5 stars

Great item

Great item, my son will love it. Easy to order, best price I found on the internet and sent quickly.

November 26, 2023
Straight2You logo

Reply from Straight2You

Hi Tony,

We're glad to hear that you're happy with your purchase. Thank you for shopping with us!

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