I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
Company replied
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See what reviewers are saying
This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more
Company replied
Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more
Company replied
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more
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Company details
Written by the company
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Contact info
Lancashire Way, PR2 5PB, Preston, United Kingdom
- Sales@straight2you.co.uk
- straight2you.co.uk
4.6
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Folding scooter arrived well packaged…
Folding scooter arrived well packaged and I had been kept updated on the expected delivery date.
April 27, 2023
The packaged arrived quickly and well…
The packaged arrived quickly and well packaged and was well priced compared to other retailers.
May 2, 2023
Still waiting for the delivery….now…
Still waiting for the delivery….now more than a week
April 29, 2023
Reply from Straight2You
Hi Diana,
Thank you for contacting us. As I can see from our delivery portal your package was delivered on the 3rd May 2023. If this is not the case, we're more than happy to assist further. Please feel free to contact us via Sales@straight2you.co.uk
Regards,
Jordan
Iight doesn't work and something's…
Iight doesn't work and something's wrong with the items but not point to return even more expensive than the original price!! Disappointed ☹️
April 11, 2023
Reply from Straight2You
Hi Margartia,
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.
Purchased a last minute gift for my…
Purchased a last minute gift for my niece and rang them to ask if it could be shipped sooner.
They got the butterfly garden out the same day and I received it within 24 hours.
Great service. Will use again!
January 31, 2023
Unprompted review
Reply from Straight2You
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Have to pay to return faulty goods
Had a toy helicopter arrive that didn't work contacted straight2you on there website and didn't get a response, so 5 days after I got in contact with klarna who i made the payment through and sent straight2you a email also. They finally got back in contact with me to send me instructions on returning item but I would have to pay postage and there is no clarification as to whether I would be reimburst once toy is proven to be faulty. I have sent a email asking this but yet again received no response 😑 its not fair that I should have to pay for postage on a item that doesn't work. I've decided I cannot be bothered to chase them anymore but leave my reviews on websites instead.
January 5, 2023
Unprompted review
Reply from Straight2You
Hi Maxine
We sincerely apologize for your negative experience with our customer service department. Here at Straight2you, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in clarifying postage cost.
I've forwarded this issue to our customer service team.
Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!
Best,
Jordan
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