I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
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See what reviewers are saying
This was my first time ordering from Straight2you. Great prices, perfect quality! I had an issue with delivery this was the delivery companies fault. Straight2you customer services was very fast... See more
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Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more
Company replied
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more
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Company details
Written by the company
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Contact info
Lancashire Way, PR2 5PB, Preston, United Kingdom
- Sales@straight2you.co.uk
- straight2you.co.uk
4.6
Excellent
109 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didnt receive my item
October 31, 2023
Reply from Straight2You
Hi Elaine, our tracking system indicates that your item was delivered on the 6th November. We have checked, and there is also a photograph provided by Royal Mail that shows the parcel was handed to a person at your address. Please do let us know if you need any further information, but to note, all our items are sent tracked. This means that while they do not require a signature, Royal Mail will photograph the parcel being received at the door, and provide the GPS details. Thank you.
Really terrific customer service
October 25, 2023
Excellent service
October 25, 2023
Good price & prompt delivery
October 25, 2023
Excellent service
September 25, 2023
This was a birthday gift for a friend’s…
This was a birthday gift for a friend’s little boy .
It arrived quickly and has been a great success.
Both the birthday boy and his mum are very pleased with the jigsaws .
September 24, 2023
Very good fast delivery 100% recommend
September 29, 2023
Quick delivery
September 25, 2023
Promt service
From ease of ordering through to the delivery was all a very quick service.
Delivery driver very nice, friendly and polite.
August 12, 2023
You put the wrong price on the site
You put the wrong price on the site, I made the purchase then you cancelled and gave me the refund, I want my longboard for the price I paid!
August 7, 2023
Reply from Straight2You
Hello, this was an error and I'm afraid there is no legal option to sell it to you at the price advertised. We are sorry you are disappointed with your purchase and did contact you to let you know. As you did not come back to us we processed the refund accordingly. Thank you.
Dukdalf folding table
I purchased a Dukdalf folding table, the price was good, delivery was quick and I was informed at every stage, and the item was well packaged.
I had a couple of questions prior to ordering which were answered promptly by email.
July 31, 2023
When the paddle board came it had dirty…
When the paddle board came it had dirty marks all on the top tried scrubbing it but it is not coming off
July 24, 2023
Reply from Straight2You
Hello, this sadly was a supplier issue with warehouse storage their side. We cannot open boxes to check contents but, as with any product issue like this, our supplier has always replaced any problem boards for a new one. I have checked and cannot see any correspondence regarding your order from. you letting us know, but if you contact us, we can get the supplier to replace it for you no problem. Thank you!
Was sceptical at first as some items…
Was sceptical at first as some items are cheap. Took the gamble and have to say I was super impressed with delivery times and the quality of the item. Will definitely use again.
June 24, 2023
Order came really quickly
Order came really quickly. However the colour of the product was not the same as the photos. Thankfully I didn’t mind but other people may do.
So I knocked 1 star off.
June 24, 2023
I had an issue with delivery and the…
I had an issue with delivery and the item I received however they were very fast to resolve the problem and were great at keeping me informed of the next steps. Jordan in particular was very friendly and extremely helpful.
I would definitely recommend this company.
Great customer service.
June 21, 2023
Unprompted review
Great and delivered on time
May 31, 2023
The wrong item was sent and therefore…
The wrong item was sent and therefore missed child's birthday.
S2Y offered fulled refund on return of incorrect item, which I have taken. Obviously I had to struggle through my child's birthday with a subsititue gift.
May 25, 2023
Reply from Straight2You
Hi Alex,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and providing a returns label.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
Smooth purchase of a very competitively…
Smooth purchase of a very competitively priced item.
Quick delivery.
May 24, 2023
Really good price and quick delivery
Really good price and quick delivery. Two very happy girls in our house!
May 26, 2023
Avoid
The item we brought for our son birthday came broken. No reply from them, had to use PayPal to get our money and they are now not responding to PayPal. I wouldn’t recommend these to anyone.
May 5, 2023
Reply from Straight2You
Hi Daniel,
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have tried to be in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
Jordan
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