While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a pair of Gower shoes from Straye and had to return them for a different size. The return was delivered back to them, and that’s where everything fell apart. I reached out multiple times as... See more

Rated 5 out of 5 stars

All the shoes I’ve gotten from Straye have absolutely been top quality. The shipping and packaging are always on point. Customer service is always quick to respond and always helpful. I love the... See more

Rated 5 out of 5 stars

***AMENDED*** After raising a small issue I had with my Straye shoes, the team reached out promptly with options to help me out. I cannot explain how pleased I am with the customer service, p... See more

Company replied

Rated 5 out of 5 stars

I’m 74 years old and was diagnosed with Hydrocephalus and used to fall down often. After my brain surgery I was left with a balance problem. Your shoes, which are flat have helped me overcome that pro... See more

Company details

  1. Shoe Store

About STRAYE

Written by the company

STRAYE IS A FOOTWEAR BRAND WITH THE MOST DURABLE, VALUE-PRICED SKATE SHOE, OFFERING UNIQUE STYLES THAT ALLOW YOU TO BE FORWARD, FLUID AND UNEXPECTED.

#1 SELLING LOGAN PUFF

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

714 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They didn’t give true sizes

They didn’t give true sizes. Like for example I ordered a women’s 8 but got a women’s 7.. men’s 6.5= women’s 8 but it wasn’t listed as so. Shipping took a while. The fit is a little snug but I hope with time it’ll become more comfortable.

January 16, 2025
Rated 5 out of 5 stars

well

well, I appriciate the fast shipping and the offert and aditional all over the product its a very good store

January 14, 2025
Rated 1 out of 5 stars

#209175 got RTS and no replacement

My order number was 209175. UPS never delivered my package even though the address was correct so my shoes were returned to sender. I reached out by email and was told my shoes would be resent. Instead I was refunded and because I bought them during a sale, I can’t just rebuy them. Weak.

October 18, 2024
STRAYE logo

Reply from STRAYE

A lot of assumptions going on here, and a lack of patience.

Rated 1 out of 5 stars

Bad experience with shoes and service

Shoes were too big, and when I tried to exchange them the next size down wasn’t available. I waited 5 days to see if it came back into stock, but they didn’t, so I decided to return them. The option to return for a refund was no longer available, I could only return for store credit. Considering how poorly the shoes fit, I didn’t really want another pair of shoes so the credit was useless. So now I have shoes I can’t wear. Cool!

October 18, 2024
Rated 1 out of 5 stars

Sh*t customer service

I ordered two pairs of shoes. Got notified they were going to ship 4 days later, fabulous. Then, nothing else for two weeks. I reached out to customer service and was told they would check on it. Three days later I got the same email with the same tracking number from customer service. Again saying that said the label was created two weeks prior. I reached back out and was told “all I can do is resend it, but it looks like one of your shoes is now unavailable.” I have ordered numerous shoes from Straye over the years, this will be the last time.

November 18, 2024
STRAYE logo

Reply from STRAYE

Refunding everything for you now. So long.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look