StreamBank Reviews 148

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was an... See more

Rated 5 out of 5 stars

So far so good . Opening the 1 year fixed account was easy . The online "signing the account application form" was a bit unusual . First time in 24 years of online banking have I done that and n... See more

Company replied

Rated 5 out of 5 stars

Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which... See more

Company replied

Rated 5 out of 5 stars

Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But fri... See more

Company replied

Company details

  1. Bank
  2. Savings Bank

Written by the company

StreamBank is a new specialist Bank, founded to serve specialist property and savings customers with the best financial solutions, through the combination of experience, judgement and desire to find a solution.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

148 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I saved a considerable amount from my…

I saved a considerable amount from my pension and locked it away for twelve months. This time went quickly and I made £800 in interest, so thank you.

December 18, 2024
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Reply from StreamBank

We're glad to hear you had a good experience with us and hope you will consider saving with us again.

Rated 5 out of 5 stars

Quick telephone reponse

Quick telephone reponse, and helpful advice from your team

February 10, 2025
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Reply from StreamBank

We're glad to hear you've received good customer service from our team. We strive to be helpful and responsive.

Rated 5 out of 5 stars

Easy

Easy. Did Job

February 9, 2025
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Reply from StreamBank

We're glad you had a positive experience with us. We aim to make things easy and straight forward for our customers.

Rated 5 out of 5 stars

Streambank are worth a look

Second year now with Streambank and would recommend on the basis of my experience thus far. No slick App like other financial institutions, but good communication and competitive rates.

February 9, 2025
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Reply from StreamBank

Thank you for the incredible feedback. We're glad to have you as a customer. We like to keep things simple and straight forward to meet your needs.

Rated 5 out of 5 stars

Great Service

Excellent service and very competitive interest rate paying monthly to external account.

January 11, 2025
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Reply from StreamBank

Thank you for the great review. We try to be competitive and meet the needs of customers like yourself.

Rated 5 out of 5 stars

Always very helpful nothing is to much…

Always very helpful nothing is to much trouble, phone always answered and had excellent rate last year but obviously bit lower this year but still good, highly recommend 😁

January 3, 2025
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Reply from StreamBank

Thank you for your review. We are happy to hear that you found our customer service team helpful. Thanks for saving with StreamBank

Rated 5 out of 5 stars

Bond purchase

Very easy company to deal with.
Good online account and helpful with telephone enquiries.

February 5, 2025
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Reply from StreamBank

Thanks for saving with StreamBank

Rated 5 out of 5 stars

Very good to deal with

Very good to deal with. Answer phone promptly. Conservative rates .

February 5, 2025
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Reply from StreamBank

Thanks for your review, We are incredibly happy that you found our customer service team good to deal with

Rated 5 out of 5 stars

Very good was notified well in advance…

Very good was notified well in advance of the procedure to end of the timeframe and starting of another term

January 1, 2025
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Reply from StreamBank

Thank you for your review. I'm pleased to read you found the process easy to deal with.

Rated 5 out of 5 stars

Very clear instruction and easy to…

Very clear instruction and easy to navigate online Streambank.
Very pleased with their service.

January 29, 2025
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Reply from StreamBank

Thank you for your review. We are happy to hear you could navigate the process easily. Thanks for saving with StreamBank

Rated 5 out of 5 stars

Being able to speak to a human being

Being able to speak to a human being. Excellent customer service.

October 1, 2024
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Reply from StreamBank

Thank you for your review. We are incredibly happy that you found our customer service team helpful. Thanks for saving with StreamBank

Rated 5 out of 5 stars

Found it Straightforward to set up

Found it Straightforward to set up, and easy to transfer funds into my new Streambank account. Competitive interest rates. Interest paid monthly and always on time.

January 24, 2025
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Reply from StreamBank

Thank you for your review. We are incredibly happy that you found our service good and our interest rate competitive. Thanks for saving with StreamBank

Rated 4 out of 5 stars

Always helpful and polite when giving…

Always helpful and polite when giving advice and answering queries.

January 24, 2025
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Reply from StreamBank

Thank you for your review. We are happy to hear that you found our customer service team helpful. Thanks for saving with StreamBank

Rated 5 out of 5 stars

Helpful Customer Service

Our 1 year fixed term saver has just matured. When we opened it a year ago, we needed to phone customer services a few times for help. Always spoke to Rhys who was really helpful, and talked us through the process. When our term was due to mature the process was really easy and we was notified in plenty of time to choose which option we wanted. We will be checking their rates and services in the future.

January 3, 2025
Unprompted review
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Reply from StreamBank

Thank you for your review. We are incredibly happy that you found our customer service team helpful. Thanks for saving with StreamBank

Rated 1 out of 5 stars

Streambank Savings Account Opening Farce.…

Tried to open a savings account with Streambank and 2 days after the application had been accepted and the account opened, I was still awaiting the bank account number and sort code details to deposit the money. I was informed that the firm used to send out these details was 'updating their records'. As a result, I informed the advisor to cancel my application and that I would open an account with one of their competitors who would be more than happy to accept my savings without ridiculous delays.

November 26, 2024
Unprompted review

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