Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was an... See more
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So far so good . Opening the 1 year fixed account was easy . The online "signing the account application form" was a bit unusual . First time in 24 years of online banking have I done that and n... See more
Company replied
Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which... See more
Company replied
Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But fri... See more
Company replied
Company details
Written by the company
StreamBank is a new specialist Bank, founded to serve specialist property and savings customers with the best financial solutions, through the combination of experience, judgement and desire to find a solution.
Contact info
Capital Tower, 23rd Floor, Greyfriars Road, CF10 3AG , Cardiff, United Kingdom
- 02039626511
- savings@streambank.co.uk
- streambank.co.uk
4.6
Excellent
148 reviews
Hasn’t replied to negative reviews
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If I could give zero stars that would reflect my experience
Applied online for Streambank's 1 year fixed rate server on May 1st. The online process was tedious compared to other bank offerings, but eventually you are given a user code and establish an appropriate password. You are then given a one time authentication code to access their website the first time and are informed that you might need to wait up to 3 hours for an account number and sort code to invest into this account.
So far so good.
After 6 hours I had not received an account number or sort code so duly phoned their contact number. I was held in a queue, no information was forthcoming about my position in the queue, but was informed that they were receiving a large number of calls and maybe I should use their ring-back service.
Oh dear alarm bells started to ring, you might expect this message if you were an established customer, but not when attempting to be a new one.
After 20 mins I selected their ring-back service and never received a call back so no way could I support their excellent customer service reviews as never managed to engage with them.
At 22.30 I still had no details about my account number or sort code on either their website or by email.
I used their website messenger to state that they can remove my account.
Fortunately I lost nothing but time, but have to say I was less than impressed with their performance.
May 1, 2026
Unprompted review
Excellent Service
I have been shopping from liberty flight for many years now, always happy with the product, delivery & way to pay.
Customer Services is really excellent .
March 10, 2026
A SEEMLESS EXPERIENCE FROM BEGINNING TO…
A SEEMLESS EXPERIENCE FROM BEGINNING TO END WOULD CERTAINLY RECOMMEND
December 18, 2025
I was dealt with by a pleasant
I was dealt with by a pleasant, polite and helpful member of staff.
November 21, 2025
Very easy to talk to and gave first…
Very easy to talk to and gave first class advice. Will invest again.
November 23, 2025
Banking with Streambank has been a …
Banking with Streambank has been a consistently smooth and straightforward experience.
November 10, 2025
Reply from StreamBank
Thanks for the positive feedback.
Clearly spoken staff
October 12, 2025
Reply from StreamBank
We're glad you had a good experience using our services.
Happy to Bank with Stream
Happy to Bank with Stream, reliable, good customer services and competitive rates!
November 5, 2025
Easy to communicate with
Easy to communicate with, very helpful and friendly when opening an account that was not straightforward, but it all went very smoothly.
September 1, 2025
Easy to inderstand the maturity options…
Easy to inderstand the maturity options and to navigate my way to placing my cash for another year.
September 26, 2025
Reply from StreamBank
We're glad you had a good experience using our services. At StreamBank we aim to be accessible and offer good rates.
Reply from StreamBank
Thanks for your feedback, we're pleased to hear you had a good experience.
Excellent customer service
Excellent customer service. Quick response time and you actually get to speak to a human being. Would thoroughly recommend.
August 1, 2025
Reply from StreamBank
Thanks for the positive feedback
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