Registered and set up a new account online ready for a transfer of funds. Online set up was simple and efficient. Email query responded to well within the 24 hours advertised. A telephone call was an... See more
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So far so good . Opening the 1 year fixed account was easy . The online "signing the account application form" was a bit unusual . First time in 24 years of online banking have I done that and n... See more
Company replied
Unlike other companies that emphasises you will get a response to your questions etc. - Stream Bank respond within 24 hrs. Verbally, your Customer services speak with a clear English voice - which... See more
Company replied
Could have made opening the account totally idiot proof by pointing out that you have a proper bank account with them - unlike an account held with a B/Soc when transferring the opening funds. But fri... See more
Company replied
Company details
Written by the company
StreamBank is a new specialist Bank, founded to serve specialist property and savings customers with the best financial solutions, through the combination of experience, judgement and desire to find a solution.
Contact info
Capital Tower, 23rd Floor, Greyfriars Road, CF10 3AG , Cardiff, United Kingdom
- 02039626511
- savings@streambank.co.uk
- streambank.co.uk
4.6
Excellent
148 reviews
Hasn’t replied to negative reviews
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Courteous service and extremely professional.
We have invested with StreamBank on a number of occasions and each time we have felt valued as customers. Any investment questions have been answered professionally and promptly by the team and we would not hesitate to make additional investments with this bank.
September 9, 2025
Reply from StreamBank
We're really glad you had such a positive experience and have decided to stick with us. Thank you
Answer phones quickly and very informed.
September 1, 2025
Reply from StreamBank
We're glad you had a good experience using our services.
Reply from StreamBank
Thanks for the positive feedback
Well informed and plan was…
Well informed and plan was straightforward - happy to save again with streambank
July 24, 2025
Easy processes and very experience…
Easy processes and very experience staff when you need assistance.
August 6, 2025
Good interest rates offered
August 20, 2025
Good communication and security
Good communication and security. Would prefer better interest rate tho!
August 15, 2025
The customFixed bond transferer
The customer support were very helpful with transferring my 1 year fixed bond on to a new product with ease.
July 10, 2025
Great Bank
Easy set, great customer support, good selection of accounts with good rates of interest
June 6, 2025
Excellent rates of interest
Excellent rates of interest, good online functionality & prompt responses to messages !
May 17, 2025
It was easy to set up my new investment.
May 10, 2025
A very easy process made easier by the…
A very easy process made easier by the excellent online support
May 14, 2025
Reinvesting was quick and easy but …..
Reinvesting was quick and easy but I had to queried the use of the old account number for the new account as it can confuse accounting for tax purposes!
May 17, 2025
Reply from StreamBank
Thanks for giving this feedback. We're going to be amending the messages we send out to make this clearer.
Their rates are pretty reasonable
Their rates are pretty reasonable. The IT is pretty straightforward to use. It’s a bank so what you want is good rates , easy to get your money back and them not to go bust. So far so good 😂
May 10, 2025
Reply from StreamBank
We're glad you've had a good experience with us so far and hopefully you continue to do so.
Reply from StreamBank
Thanks for the positive feedback.
Beware of the sudden phone call!
I like Streambank but I often get a shock when logging into my account. My phone rings instantly with a 6-digit access code breathlessly delivered by an excited female voice with no introduction and then 'I repeat' and so on again and again. It's like those spy films in which top-secret information has to be given quickly before the enemy detects your whereabouts. Otherwise I've had good interest rates in three accounts. They could add a 'Call me now' icon to prevent the phone shock experience.
May 23, 2025
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