StressFreeParking - Meet and Greet Reviews 

3,453
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I will never choose this car park again for many reasons: There are additional unexpected costs of £26 on-site for entering and collecting your car, even though you have already book and paid for pa... See more

Rated 1 out of 5 stars

Do not use this company.was left waiting over 3 hours for our car to be returned. The car had been used as a drop off car without our permission. All my petrol had been used. Old red bull cans and lo... See more

Rated 1 out of 5 stars

Ignorant not helpful, customer service is so bad. Left my car clean and tidy, wen came back she was looking like after off-road trip, all in mud up til windows, walked around no visual damage on body... See more

Rated 1 out of 5 stars

This is a car park within the car park. "Stress free parking " need a double the work what you usually do when parking. You get the ticket which you need to exchange for another ticket by going to ce... See more

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(3,453)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

EASY TO FOLLOW INSTRUCTIONS

A good value airport parking experience
despite having paid by credit card in advance the machine at the exit barrier indicated we needed to pay £ 70 , however this was soon resolved in a discussion with the remote operative once we pressed the 'help' button

would use this service again

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

A great, reliable, stress-free service.

The instructions we received were very good. The communications with us on the day were timely and clear. The staff who met us were smart, polite, friendly and efficient. The whole process at the airport was quick (less than two minutes each time) and very convenient as we dropped off and collected the car right outside the terminal. A great way to start and end the holiday.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

Great Service

They were waiting for us when we arrived and when we landed. What more can you ask for?

October 21, 2013
Unprompted review
Rated 4 out of 5 stars

Great service - not so great directions

The service from staff was excellent. The directions to find the office at Terminal 1 were misleading and the directions from Terminal 2 arrivals to the office 'disappeared' at times. We will use again, now we know what to look for.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

It Certainly Does What it Sez on the Tin....

This parking service is excellent and "fool" proof. Bit nervous, as it was the first time we'd used a Meet and Greet service, but all stages clearly explained and efficiently carried out. I wouldn't hesitate to recommend this company to all my friends and family.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I was really pleased with the service and will definitely use this service from now on. As in the name it is stress free all the way, dropping the car off and walking over to the terminal and having it there waiting for you on your return. Well done.

October 21, 2013
Unprompted review
Rated 1 out of 5 stars

Not good

We arrived at Gatwick 3/4 hour ahead of the advised time telephoned to be met to be advised that there were no drivers available and they would send someone asap. we waited 1/2 hour before the driver arrived.
On our return we collected our luggage as advised to do so then telephoned. We then waited just over an hour for our car to be delivered to us despite telephoning a number of times to establish what was happening.
Not a good service and I hope this improves as I have a booking with you at Gatwick on the 14/12/2013. The firm nominated is RS09 and I have read some disturbing articles in the press which I would like your confirmation that I won't have any further problems or alternately book me with others. Please advise.

October 21, 2013
Unprompted review
StressFreeParking - Meet and Greet logo

Reply from StressFreeParking - Meet and Greet

Hi Keith,

Thank you for your review.

I am sorry to hear your comments regarding the service you received from Gatwick RS09 and I have contacted the site manager to investigate your comments. In this instance, StressFreeAirportParking.com has acted as a booking agent and price comparison website. All of the services available on our website have been vetted by our directors prior to their inclusion on the website and we continually monitor any complaints to ensure that only the best services at each airport are available. With regards to RS09, we take hundreds of bookings for this service every month and they have one of the lowest complaints ratios of any service on our website.

Kind regards,

Lachlann Donnelly – Senior Customer Relations Adviser

Rated 5 out of 5 stars

Punctual, Efficient & Polite

StressFreeParking - Meet and Greet service was exactly as advertised. I was kept informed, and experienced clear lines of communication with their representatives at all times.
No delays or waiting to collect car on return.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect service

Excellent service. Waiting for us when we arrived at the airport and again when we returned. Could not fault.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!!!

Thank you, we didnt have to wait around both ways of the journey. Your staff are professional and courteous I woll recommend you to all of my friends.

October 21, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

The experience was smooth, didn't have to wait long for the bus. We were travelling with my mum who was in a wheelchair and the driver was very obliging putting the ramp down and asking passengers to move down the bus.

October 20, 2013
Unprompted review
Rated 2 out of 5 stars

It was stressful Instead of stress free.

I was advised to phone about 20 minutes before arriving at Stansted Airport and had been given both a mobile and land line number to ring. When I rang the mobile there was no answer. On ringing the land line there was a recorded message which was:'there is nobody available and do not leave a message. I drove to the services nearest the airport and tried to call again. We had arranged to be met at 4a.m. And were meant to check in at 5a.m. I drove to the Macdonalds services close to the airport and tried to call again. I had already made 11 calls, 4 to the landline and 7 to the mobile. I was thinking that I would have to park in the Long Stay car park and hoped there would be spaces since I had not pre-booked. I tried once against to call and finally had a response and arranged to be met and hand over my car to be taken to the car park. It was a very stressful experience and on our return I was concerned that there would be similar problems. In fact the call was answered first time and the car returned. I will not use this service again.

October 20, 2013
Unprompted review
StressFreeParking - Meet and Greet logo

Reply from StressFreeParking - Meet and Greet

Hi John,

Thank you for your review.

I am sorry to hear that you had difficulty in contacting the chauffeur on your arrival at Stansted Airport. We have not received any further reports of issues with the phone line on the day you arrived however, I have contacted the site manager directly to investigate this further and I will contact you directly as soon as I have received a response.

Kind regards,

Lachlann Donnelly – Senior Customer Relations Adviser

Rated 5 out of 5 stars

Fantastic service would use again

Booked this on line and thought this was a great service . only had 1 small problem which was that when I phoned about 20 mins prior to arrival they could not find my booking however the guy on the phone just said don't worry and met us as promised
Great service and will definatley use them again and would highly recommend to friends and family

October 20, 2013
Unprompted review
Rated 5 out of 5 stars

First Class

As they say Stress Free Parking and it works very well. Thank you.

October 20, 2013
Unprompted review
Rated 5 out of 5 stars

brilliant

value for money, easy, convenient and utterley stress free, would definitely recommend

October 20, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service!

Have used Stress Free Parking several times and every time the service has been excellent. On our most recent trip,our arrival time was delayed due to an accident on the M4. The driver was fully aware of the traffic problems and phoned us that morning to advise us in advance. Well impressed! On arrival at the Bristol Airport our luggage was unloaded and the paperwork completed speedily to avoid further delay for us. Very prompt pick up on arrival back in the UK. Cannot recommend this company enough! Brilliant!

October 20, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look