Stressless Australia Reviews 

578
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional comfort and high quality of the products, often noting how well-built and sturdy the furniture appears and lasts over many years. Many people are delighted with their choices, finding the items to be very comfortable and stylish, enhancing the look of their homes. The staff are frequently highlighted for their helpfulness, product knowledge, and professional service, making the purchasing experience pleasant and informative. However, some people mentioned issues with delivery, citing long waiting times and delays that impacted their overall satisfaction. A few other people also felt that the cushioning of some chairs did not match the structural warranty, becoming uncomfortable after a few years of use, despite the overall quality of the product.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its comfort and quality, with many... See more

Quality

People report positive experiences with quality, highlighting that the furniture is very good, well-built,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing prompt and precise deliveries,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more

Company replied

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

578 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(578)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

Tracy, Lisa and Nermis.

First Tracy, then Lisa at Castle Hill and then Nermis at Alexandria showed every sign of honesty and trust-worthiness and they were all doing their utmost to ensure that we obtained exactly the chair I wanted.
Their team effort (though they did not know this) was impressive.
As I write, I'm sitting comfortably on a lovely office chair and feeling completly 'STRESSLESS'. Thank you.

December 29, 2023
Rated 3 out of 5 stars

Lack of full instructions. …

I would like more instructions about the product especially related to the leather care and battery.

December 15, 2023
Stressless Australia logo

Reply from Stressless Australia

Dear Jenny,

Thank you for your review regarding your Stressless product.

All care and maintenance information is available on the Stressless website, located here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare

All information for the batteries including the MSDS paperwork is also located on the Stressless website here: https://www.stressless.com/en-au/services/assembly

If there is anything else we can assist you with please do not hesitate to reach out to us via email at office.au@stressless.com or phone on (02) 95254211.

Kind Regards,
Stressless Customer Care Team

Rated 5 out of 5 stars

Faultless so far for Stressless

We considered the size, comfort, features, design, options, warranty and price of our recliners and were assured by the recommendation of a family member who affirmed the lasting quality of their Stressless product. There was a 5 month wait time between payment of our deposit and delivery. In the three weeks sibce their delivery, we are very happy with our decision, the recliners are meeting our expectations and we anticipate that will be the situation for long into the future.

November 28, 2023
Rated 5 out of 5 stars

It took awhile to arrive but understood…

It took awhile to arrive but understood plus gave me the chance to save to pay for it.it arrived today 12th December 2023 and aam happy with the friendly service of the delivery guys staff at Beatrice's when I was purchasing my chairs.many thanks

December 12, 2023
Rated 4 out of 5 stars

Love the range

Love the range, looks and feels good. Had to stretch my budget as prices are quite steep. Salesperson at Berkowitz Blackburn was very informative and helpful.

December 5, 2023
Rated 5 out of 5 stars

Stressless Excellence

We have always admired the comfort of stressless furniture and are delighted to finally be able to own one. The sales person at Easy Living, Rikki, was excellent and explained all the options without being at all pushy.

December 2, 2023
Rated 4 out of 5 stars

Thumbs up!

The staff at the Alexandria store were very patient in going through the various options available so that our needs could be met. Unfortunately, it took 4 months for the recliners to arrive, but we accept that that is the usual for items coming from Europe. After, 3 months, we are just as ecstatic with them as we were on the first day! However, the leather care kit did not arrive in a timely manner & I had to ring several times about it.

October 26, 2023
Rated 5 out of 5 stars

They were very good to us

They were very good to us, and as we were waiting for our apartment to be built kept our chairs for around 2 years.2. They were delivered to us today.

November 3, 2023
Rated 4 out of 5 stars

Supremely comfortable chair with great…

Supremely comfortable chair with great choice of fabrics, colours and finishes. The store provided a good range of the options for trial and the assistant was great in explaining all the options. The only negative was the wait time for delivery but it was slightly sooner than advised.

October 29, 2023
Rated 5 out of 5 stars

The Consul recliner is perfect for me.

The Consul recliner is a perfect size for me. Very comfortable and no cushion needed for back support. Leather is lovely and soft. I couldn’t believe that Sears Morton in Canberra could actually deliver the next day. Wonderful service 👍

October 11, 2023
Rated 5 out of 5 stars

Fantastic store service with very…

Fantastic store service with very helpful advice. An excellent display of the product in the store, where we had first hand approach to what we were getting, etc. Very efficient on the promised delivery time, which in our case ahead of time of what we were told. The finished product was to our expectation. Thanks to the whole team for this product well done!

October 6, 2023

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