Stressless Australia Reviews 

589
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the products provide exceptional comfort and feature a very high build quality that lasts for years. Buyers consistently mention that the sales team is knowledgeable, welcoming, and helpful when assisting with choices in the showroom. However, some customers also noted that the delivery wait times were quite long. A few reviewers experienced unexpected shipping delays and mentioned that waiting several months for their furniture arrivals felt quite tedious. People pointed out that these extended waiting periods made the overall purchasing process a bit frustrating at times.

What people talk about most

Product

Customers had positive experiences with product, often praising the exceptional comfort, sturdy build, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting high satisfaction with durability and... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable during their purchasing experience.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely. Some consumers... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and delight with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied

Rated 5 out of 5 stars

Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more

Company replied

Rated 5 out of 5 stars

Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

589 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(589)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Opal chair

My Opal chair had button problems which required many warranty repairs until Ekornes replaced the chair with a modified up down button. Of course it took four months to arrive. At no cost

January 31, 2024
Rated 4 out of 5 stars

Recliner feedback

The recliner was delivered at the agreed time without any hitches. The delivery was made with care. The recliner comfort was as expected. I am truly satisfied with my purchase.

January 16, 2024
Rated 4 out of 5 stars

My Garda recliner was delivered evening of the…29 December 2023

My Garda recliner was delivered on the day promised. I was very happy with the sales service I got from Francis, the Sales Consultant at Domayne Belrose.
I only noticed the next day that there were a few wrinkles on the leather seat (puddling). When I queried this with the store, the advice was to leave it alone to smooth out in time. Cushion is not removable (for me to fluff) so there is nothing I can do but to get used to the look, I suppose. Today, into the first month later, situation remains the same.
A bit disappointed especially since recliner wasn’t cheap, I don’t think the upholsterer or assembler did a 100% good job, although chair is most comfortable; hopefully it will remain comfortable for many years as per Stressless reputation!

December 29, 2023
Rated 5 out of 5 stars

timely delivery

After Covid, Rowes, Toowoomba, Australia (where we bought the sofa) asked us to wait 20 weeks. It was great to get the sofa in 16 weeks, before Christmas.

It looks great and works well - thanks Stressless.

January 9, 2024
Rated 5 out of 5 stars

Excellent product and staff knowledge is exceptional for the Stressless Range

We were shown the range of Stressless products in store with no pressure to purchase, we
were allowed to sit in the chairs to find the right size, we were also shown a frame of the chair to help us understand how these chairs are designed. Clint is very helpful and knowledgeable about the products and Mick delivered to us as was confirmed. The chairs and stool were covered to avoid any damage in transport. Very impressed with our chairs.

December 20, 2023
Rated 5 out of 5 stars

Tracy, Lisa and Nermis.

First Tracy, then Lisa at Castle Hill and then Nermis at Alexandria showed every sign of honesty and trust-worthiness and they were all doing their utmost to ensure that we obtained exactly the chair I wanted.
Their team effort (though they did not know this) was impressive.
As I write, I'm sitting comfortably on a lovely office chair and feeling completly 'STRESSLESS'. Thank you.

December 29, 2023
Rated 3 out of 5 stars

Lack of full instructions. …

I would like more instructions about the product especially related to the leather care and battery.

December 15, 2023
Stressless Australia logo

Reply from Stressless Australia

Dear Jenny,

Thank you for your review regarding your Stressless product.

All care and maintenance information is available on the Stressless website, located here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare

All information for the batteries including the MSDS paperwork is also located on the Stressless website here: https://www.stressless.com/en-au/services/assembly

If there is anything else we can assist you with please do not hesitate to reach out to us via email at office.au@stressless.com or phone on (02) 95254211.

Kind Regards,
Stressless Customer Care Team

Rated 5 out of 5 stars

Faultless so far for Stressless

We considered the size, comfort, features, design, options, warranty and price of our recliners and were assured by the recommendation of a family member who affirmed the lasting quality of their Stressless product. There was a 5 month wait time between payment of our deposit and delivery. In the three weeks sibce their delivery, we are very happy with our decision, the recliners are meeting our expectations and we anticipate that will be the situation for long into the future.

November 28, 2023
Rated 5 out of 5 stars

It took awhile to arrive but understood…

It took awhile to arrive but understood plus gave me the chance to save to pay for it.it arrived today 12th December 2023 and aam happy with the friendly service of the delivery guys staff at Beatrice's when I was purchasing my chairs.many thanks

December 12, 2023

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