Stressless Australia Reviews 570

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, comfort, and stylish design, often noting how well they complement their living spaces. The staff is frequently highlighted for their helpfulness, knowledge, and excellent service, making the purchasing process pleasant and informative. However, some customers experienced issues with the delivery service, citing significant delays, poor communication, or problems with the delivery process itself. A few other people also felt that the cushioning in some products deteriorated over time, leading to discomfort despite the overall quality and warranty.

What people talk about most

Product

People report positive experiences with product, often highlighting the high quality, comfort, and attractive... See more

Quality

Users describe positive interactions with quality, frequently highlighting the excellent build and comfort of... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the sales teams and staff for... See more

Service

Consumers find service to be positive, with many delighted by the choice and the professional, friendly, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied

Rated 5 out of 5 stars

Finding a chair to suit me was easy as slipping my foot into a comfy slipper when I sat in the medium Stressless Garda. Being short, under 5ft it's a very difficult task to find a chair that I'm comfo... See more

Company replied

Rated 5 out of 5 stars

We have owned Stessless furniture for many years, the quality and value for money is second to none. The service and response to any issue is prompt and outstanding. There are not many businesses ou... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

570 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Love the range

Love the range, looks and feels good. Had to stretch my budget as prices are quite steep. Salesperson at Berkowitz Blackburn was very informative and helpful.

December 5, 2023
Rated 5 out of 5 stars

Stressless Excellence

We have always admired the comfort of stressless furniture and are delighted to finally be able to own one. The sales person at Easy Living, Rikki, was excellent and explained all the options without being at all pushy.

December 2, 2023
Rated 4 out of 5 stars

Thumbs up!

The staff at the Alexandria store were very patient in going through the various options available so that our needs could be met. Unfortunately, it took 4 months for the recliners to arrive, but we accept that that is the usual for items coming from Europe. After, 3 months, we are just as ecstatic with them as we were on the first day! However, the leather care kit did not arrive in a timely manner & I had to ring several times about it.

October 26, 2023
Rated 5 out of 5 stars

They were very good to us

They were very good to us, and as we were waiting for our apartment to be built kept our chairs for around 2 years.2. They were delivered to us today.

November 3, 2023
Rated 4 out of 5 stars

Supremely comfortable chair with great…

Supremely comfortable chair with great choice of fabrics, colours and finishes. The store provided a good range of the options for trial and the assistant was great in explaining all the options. The only negative was the wait time for delivery but it was slightly sooner than advised.

October 29, 2023
Rated 5 out of 5 stars

The Consul recliner is perfect for me.

The Consul recliner is a perfect size for me. Very comfortable and no cushion needed for back support. Leather is lovely and soft. I couldn’t believe that Sears Morton in Canberra could actually deliver the next day. Wonderful service 👍

October 11, 2023
Rated 5 out of 5 stars

Fantastic store service with very…

Fantastic store service with very helpful advice. An excellent display of the product in the store, where we had first hand approach to what we were getting, etc. Very efficient on the promised delivery time, which in our case ahead of time of what we were told. The finished product was to our expectation. Thanks to the whole team for this product well done!

October 6, 2023
Rated 5 out of 5 stars

Two top recliners.

The delivery was made within the promised time and the chairs were set up and packing materials taken away. Prior to purchase the pre sale information was professionally given with a personal touch.

October 15, 2023
Rated 4 out of 5 stars

Love the chairs

Love the chairs, extremely comfortable. Delivery on time however they were not set up properly as the motor had been disconnected during transport on both chairs and it took us a while to figure it out. Your delivery people must test before leaving.

October 1, 2023

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