We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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Review summary
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Reviews shaping this summary
Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more
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Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more
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Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more
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Company details
Written by the company
Norwegian comfort that cannot be explained but simply must be experienced.
Contact info
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
- 02 9525 4211
- office.au@stressless.com
- stressless.com/en-au
4.7
Excellent
589 reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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The chair is a great product.
April 2, 2024
Quality recliners - worth the wait
I purchased the Stressless Recliners because I needed chairs that offered good lumbar support as well as comfort. We have been using the chairs for a week now, and find they tick all boxes; good back support, comfort and quality/stylish appearance. We are very happy with them and they were worth the wait (5 months).
April 10, 2024
Nice service in store
Nice service in store. Had to wait a VERY long time for delivery!!
April 14, 2024
Quality Plus
The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.
March 22, 2024
Euphoria Furniture
Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.
March 28, 2024
Stressless
My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.
March 10, 2024
We had a part that needed replacing
We had a part that needed replacing . Staff were very helpful and professional and dealt with our issue promptly and efficiently.
March 24, 2024
Flexible with delivery time ..
Flexible with delivery time ... efficient delivery. Beautiful product.
March 18, 2024
Stressless at Hastings Specialty Furniture…
Josh at Hastings Specialty Furniture was very professional and looked after us. My wife and I had 2 Stressless chairs previously for 17 years and they were perfect, so we bought 2 more. Great product, thanks Stressless. Ron & Joan Mitchell.
March 16, 2024
Stressless leather lounge suite: pros and cons
Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.
February 22, 2024
Reply from Stressless Australia
Dear Peter,
Thank you for your review of your Stressless sofa.
Regarding the comfort level, the foam is always firmer from new and will soften with use over the first few months.
Stressless furniture is designed with a soft top layer of foam which will mould to the body with use creating optimal comfort allowing you to sit in your furniture instead of on it.
Paloma leather is a very soft, supple and natural leather with a protective top coat.
As with all natural leather, it will need to be well maintained to ensure it’s longevity; for more information on leather care please visit the Stressless website here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare
We can see that the technician has an appointment scheduled with you for the end of the month to resolve the scratch that occurred during transit.
If there should be anything further you wish to discuss please feel free to email us at service.au@stressless.com
Kind Regards,
Stressless Customer Care Team
Service from start to finish
The Sales staff at Berkowitz were pleasant and accomodating, Delivery was seamlessly executed, the chairs are exceptional.
February 22, 2024
The most comfortable chair I have ever…
The most comfortable chair I have ever sat on
February 21, 2024
A truly great product
The Lounge suite we bought ticked all the boxes for what we were looking for - style, size and comfort.
The items arrived sooner than expected and was a very pleasant surprise. We are very happy with the lounge suite and found the salesman very informative discussing our wants and needs.
A truly great product.
March 5, 2024
Personnel at the retail store does not…
Personnel at the retail store does not reply to questions sent by message.
The warranty claim form has a requirement that only very literate computer users can do.
Ie; the very last box to assist verification
February 17, 2024
Reply from Stressless Australia
Good Morning,
Thank you for your Stressless review and we are sorry to hear you are having issues with submitting a warranty claim.
So we can assist you further could you please send us an email to service.au@stressless.com with your issue and order information.
Kind Regards,
Stressless Customer Care Team
The leather is very dry and not great…
The leather is very dry and not great quality. The stitching on the headrest is uneven.
The link for warranty does not list the recliners we bought. Admiral.
February 5, 2024
Reply from Stressless Australia
Dear Ian,
We are sorry to hear that you feel there is an issue with your Stressless recliner.
Please submit a warranty claim and we can arrange for a technician to come onsite and inspect the recliner for you.
To submit your warranty claim please go to www.stresslesswarranty.com.au and complete the web-form.
Kind Regards,
Stressless Customer Care Team
the product was delivered on time and…
the product was delivered on time and in perfect condition. we are very pleased with our choice, it is comfortable and retains it's comfort level no matter how long we sit in it.
January 24, 2024
We ordered a sofa in June 23
We ordered a Stella sofa & ottoman, 2 recliner chairs and 6 dinning chairs in June 23.
7 months later we still have no idea when they will be delivered.
Apparently they are in dispute with the shop we bought them from and its not there problem.
They took a 50% deposit on order placement June 23.
So we would suggest you be very careful with this company as they can hold your goods as long as they like. And just ignore the end customer.
Typical northern European arrogant behavior.
Apparently the chairs are very nice to bad about the company.
February 7, 2024
Unprompted review
Reply from Stressless Australia
Hello,
We sincerely empathise and understand the situation that you are presented with and despite this being no fault of Stressless, wish to apologise for the frustration and inconvenience caused.
We wish to express our equal frustration and disappointment that particular and valued Sydney customers are facing these impositions.
As this is now a legal matter, we cannot comment further until resolved.
Thank you for your undeserved patience and support,
Stressless
Love our new lounge & recliners
Love our new lounge & recliners. The colour is great & very comfortable
January 21, 2024
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