Stressless Australia Reviews 

578
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional comfort and high quality of the products, often noting how well-built and sturdy the furniture appears and lasts over many years. Many people are delighted with their choices, finding the items to be very comfortable and stylish, enhancing the look of their homes. The staff are frequently highlighted for their helpfulness, product knowledge, and professional service, making the purchasing experience pleasant and informative. However, some people mentioned issues with delivery, citing long waiting times and delays that impacted their overall satisfaction. A few other people also felt that the cushioning of some chairs did not match the structural warranty, becoming uncomfortable after a few years of use, despite the overall quality of the product.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its comfort and quality, with many... See more

Quality

People report positive experiences with quality, highlighting that the furniture is very good, well-built,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing prompt and precise deliveries,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Comfortable chairs for large and smaller people. Colour selection wasn’t great if we wanted a quicker delivery, but waiting Four months for a chair wasn’t practical for us. The quality is very good.... See more

Company replied

Rated 5 out of 5 stars

We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more

Company replied

Rated 5 out of 5 stars

Sales staff were helpful. The furniture lives up to its reputation for being really comfortable. The delivery people couldn’t have been more helpful making sure we were completely happy with the posi... See more

Company replied

Rated 5 out of 5 stars

Design Initial Brisbane, had a very comprehensive range of Stressless furniture which made it so much easier to choose the right chairs. Peter S's advice on fabric (we chose wool) and colour was in... See more

Company replied


Company details

  1. Furniture Manufacturer

Written by the company

Norwegian comfort that cannot be explained but simply must be experienced.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(578)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Truly Stressless Experience

Pleasant experience in follow through and support from Stressless and their retailer Strictly Comfort following the original retailer being placed under administration post order. Neither missed a beat and product was delivered to original schedule. A truly stressless experience that could have been anything but.

May 9, 2024
Rated 5 out of 5 stars

Double satisfaction

The two items that we ordered, a sofa and a recliner, more than met expectations in quality, finish and functionality. The company through which we bought the Stressless furniture, Berkowitz in Melbourne was very attentive and helpful with regard to our unusual schedule for storing and later delivery.

May 23, 2024
Rated 5 out of 5 stars

Our first couch arrived a few weeks…

Our first couch arrived a few weeks ago, and with a recliner on the way I’m already over the moon with how comfortable and supportive these are. I’ve been dealing with a chronic back injury for the last year or so and this has been a game changer- for the first time in what seems like forever I am able to sit comfortably, so definitely feeling better about spending the extra compared to the other chairs we checked. If you have a bad back? Strongly recommend. If not? Still probably going to be the best chair you’ll ever own. Great quality.

May 7, 2024
Rated 4 out of 5 stars

Mayfair magic

The chair is beautifully made, very high quality. The only reason we didn't give 5 star was the length of time it took to receive it.

May 11, 2024
Rated 5 out of 5 stars

Great lounge.

Customer service was good and delivery was great. The lounge is amazing. Over all a great experience. 👍

April 14, 2024
Rated 5 out of 5 stars

A great experience

A great experience, wonderful staff. Visited a number of times before deciding on which to purchase and every time the staff were great. Designs & colours appeared to move through quickly or were moved around often. Great service & lovely layout.

April 8, 2024
Rated 5 out of 5 stars

Great product and smooth delivery

Great product and smooth delivery. My wife and I are extremely pleased with our new Stressless recliners. Although it was necessary to wait for manufacture and shipping, the wait has been absolutely worth it. The power mechanism makes it very easy to adjust for maximum comfort and the leather is superb. We expect to enjoy many years with these fine chairs.

April 22, 2024
Rated 5 out of 5 stars

Quality recliners - worth the wait

I purchased the Stressless Recliners because I needed chairs that offered good lumbar support as well as comfort. We have been using the chairs for a week now, and find they tick all boxes; good back support, comfort and quality/stylish appearance. We are very happy with them and they were worth the wait (5 months).

April 10, 2024
Rated 4 out of 5 stars

Quality Plus

The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.

March 22, 2024
Rated 5 out of 5 stars

Euphoria Furniture

Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.

March 28, 2024
Rated 4 out of 5 stars

Stressless

My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.

March 10, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look