We purchased 2 chairs and 2 x 2 seater lounges some months ago. Over the months we have had several visitors - many of whom have spontaneously remarked on the exceptional comfort. Clearly the chairs... See more
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Norwegian comfort that cannot be explained but simply must be experienced.
Level 18, 227 Elizabeth Street, 2000, Sydney, Australia
Replied to 75% of negative reviews
Typically replies within 48 hours
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Great product and smooth delivery. My wife and I are extremely pleased with our new Stressless recliners. Although it was necessary to wait for manufacture and shipping, the wait has been absolutely worth it. The power mechanism makes it very easy to adjust for maximum comfort and the leather is superb. We expect to enjoy many years with these fine chairs.
I purchased the Stressless Recliners because I needed chairs that offered good lumbar support as well as comfort. We have been using the chairs for a week now, and find they tick all boxes; good back support, comfort and quality/stylish appearance. We are very happy with them and they were worth the wait (5 months).
Nice service in store. Had to wait a VERY long time for delivery!!
The minute we sat in our new chairs we knew we'd made the right decision. They are not cheap to buy but are extremely well made and of the highest quality. We expect them to last for many many years. Unfortunately one of our chairs is faulty. Stressless have arranged for a technician to attend our place and they will be here next week. I have no doubt that the issue will be fixed.
Euphoria Furniture, Hobart provided excellent service. The salesperson was very pleasant, knowledgeable and clearly interested in assisting me to make the best possible decision for my needs.
The product was made available within the time promised and the gentlemen who delivered it were similarly very pleasant and knowledgeable.
I cannot speak highly enough of my experience with the company.
My Stressless chair is beautiful and supports very well.
However, I wish there was a way to adjust the height, as I find it a little difficult to get up from it.
We had a part that needed replacing . Staff were very helpful and professional and dealt with our issue promptly and efficiently.
Flexible with delivery time ... efficient delivery. Beautiful product.
Josh at Hastings Specialty Furniture was very professional and looked after us. My wife and I had 2 Stressless chairs previously for 17 years and they were perfect, so we bought 2 more. Great product, thanks Stressless. Ron & Joan Mitchell.
Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.

Reply from Stressless Australia
The Sales staff at Berkowitz were pleasant and accomodating, Delivery was seamlessly executed, the chairs are exceptional.
The most comfortable chair I have ever sat on
The Lounge suite we bought ticked all the boxes for what we were looking for - style, size and comfort.
The items arrived sooner than expected and was a very pleasant surprise. We are very happy with the lounge suite and found the salesman very informative discussing our wants and needs.
A truly great product.
Personnel at the retail store does not reply to questions sent by message.
The warranty claim form has a requirement that only very literate computer users can do.
Ie; the very last box to assist verification

Reply from Stressless Australia
The leather is very dry and not great quality. The stitching on the headrest is uneven.
The link for warranty does not list the recliners we bought. Admiral.

Reply from Stressless Australia
the product was delivered on time and in perfect condition. we are very pleased with our choice, it is comfortable and retains it's comfort level no matter how long we sit in it.
We ordered a Stella sofa & ottoman, 2 recliner chairs and 6 dinning chairs in June 23.
7 months later we still have no idea when they will be delivered.
Apparently they are in dispute with the shop we bought them from and its not there problem.
They took a 50% deposit on order placement June 23.
So we would suggest you be very careful with this company as they can hold your goods as long as they like. And just ignore the end customer.
Typical northern European arrogant behavior.
Apparently the chairs are very nice to bad about the company.

Reply from Stressless Australia
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