Stroma Building Control Ltd Reviews 282

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting that they provide excellent service and support throughout projects. Many people appreciate the clear communication and valuable advice received, which helps make complex processes straightforward and stress-free. However, some customers also noted significant issues with response times and communication, reporting unanswered emails and phone calls, and difficulties in obtaining final certificates. A few other people also felt that the service was disorganized and unprofessional, leading to delays and frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of the... See more

Staff

Consumers generally find staff to be professional, friendly, and supportive, providing excellent customer... See more

Response time

Clients share ambiguous opinions on response times. Many customers express frustration with slow responses,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the professionalism,... See more

Customer communications

Users describe ambiguous interactions with contact. Many reviewers report difficulties reaching the company,... See more

Based on these reviews

Rated 5 out of 5 stars

Great building control service from Harvir Kalsi at Stroma. From start to finish guided us through our project. Explained the whole process in simple step by step guidance. Harvir Kalsi was alw... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend using Stroma in any building project that you may be thinking of undertaking. We recently had a single storey extension built, Stroma took away all the stress connected with t... See more

Rated 5 out of 5 stars

Having heard scary stories about council building controls delayed delivery of schedules etc we were advised to try Stroma, Having not heard of them as new to this we decided to try them From sta... See more

Company replied

Rated 5 out of 5 stars

Hi Have to say would highly recommend Stroma Building Control with this been the second project completed now with them and would definitely recommend to friends and family Paul Johntson the build... See more

Company replied


Company details

  1. Building Inspector

Written by the company

We are approved by the Building Safety Regulator as a Registered Building Control Approver, providing a professional Building Control service on commercial and domestic projects. Rely on your Stroma Building Control Inspector to help with initial advice at the planning stage, through all site inspections towards completion.


Contact info

3.9

Great

TrustScore 4 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Can’t even get a quote out of them for…

Can’t even get a quote out of them for over a week I had heard plenty of negative feedback about stroma but thought I would try for myself

April 28, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were unable to meet your expectations in issuing the required quotation for your project. If you would like to email bc-complaints@stromabc.com, I will arrange for this matter to be reviewed. Thank you. Mark Rollins-Mann, Compliance Director

Rated 5 out of 5 stars

Great people

Great people, very flexible and udnerstanding of the needs of our project.

April 28, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

First Class Stroma

I received a first class service from Stroma Building Control. If I had any questions, I had no problem obtaining professional and courteous advice and information. The visits to our home were well co-ordinated and I was kept informed at each stage of the project. No complaints at all - thank you for enabling the smooth running of our loft conversaion Stroma!

April 22, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

I had instructed Stroma Building…

I had instructed Stroma Building Control to do the inspections on my build that involved loft, rear extension, 1st floor rear & Annexe. I was so happy with the service provided by Harvir. He was there to advice and help throughout the project. He provided a professional service towards the works that needed to be carried out and was very clear to when he would like to visit again and gave detailed information in regards to the whole process of the visits. I would highly recommend him as a Building Control Inspector to family and friends aswell as use him again for any of my future projects.

April 17, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Good relationship by my builders. Appropriate use of site visits / photographs. Good value for money.

April 4, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Stroma is very responsible and gave us…

Stroma is very responsible and gave us right advice throughout the project with a correct information and helpful

March 27, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Stroma were responsive

Stroma were responsive, responsible and gave us good advice throughout the restoration.

March 21, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Highly recommended

I recently obtained a building certificate for a residential property and had a positive experience regarding the process and its effectiveness in ensuring compliance and safety. The application was straightforward, with clear documentation requirements and helpful staff from the certifying authority. The inspection was thorough and professional, with effective communication about any concerns.
Transparency and frequent communication kept the author informed throughout the process. The issued building certificate provided peace of mind, confirming the property met all necessary regulations, which facilitated interactions,deeming the overall experience a significant asset to the property. Rating: 5/5.

March 11, 2025
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Great service and efficiency

Great service and efficiency. Would certainly recommend them
Thank you

February 1, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Stroma building control team is always…

Stroma building control team is always king and ready to help working with them from so long all team r superb specifically harveer paji always gave us right suggestions and guide us all team is great and hard working love to work with them

March 7, 2025
Unprompted review
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Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Professionals at all times.

Just completed yet another fine project using these guys.
From engagement to completion true professionals at all times.
We are a company that has to engage a lot of building control services.
We have used this company in the past and intend to still use on future projects.

March 6, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 1 out of 5 stars

Terrible service and zero communication

Terrible service and zero communication, took nearly a year to sign off some patio doors!
By far the most time consuming and stressful part of the entire project was dealing with these useless cretins!

March 6, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I would like to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 1 out of 5 stars

Corrupted company and unprofessional inspector

Poor service.
The inspector called Koray Ozer was not only negligent but also rude and unprofessional. he was even physically aggressive to client by pointing a finger into client’s face without anyone to provoke him. The only reason for his behavior is because the client was asking many questions and requesting instruction from him.
The other inspector was as equally negligent when he let the builder off the hook without obtaining any evidence (inspection or obtaining picture) just because he is a friend of the builder personally. Purely corrupted.
I was requested to delete my review by their line manager, but I think it is fair to give other client a warning.

February 28, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I would like to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 1 out of 5 stars

Storma recently took over JHAI Building…

Storma recently took over JHAI Building Control who I had used for many yeards, needed BC on a new project, make an enquiry of Storma website, never bothered to get back to me, not inpressed with how they operate considering I'd spent many thousends with the company they brought out, maybe a bad review may just prompt them to actually focus on potential customers

February 26, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your enquiry. I would like to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your enquiry information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 1 out of 5 stars

Do not be naive to take this company as…

Do not be naive to take this company as building control inspector, They are very, very poor with the communication on the phone and emails, Their inspector in London are very inexperienced, They are not professional people! Honestly, do not waste your money!

February 17, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

I'm sorry that we were not able to deliver a satisfactory level of service for your project. I would like to try and understand more about how this has happened, to do this please can you email bc-complaints@stromabc.com with your project information and I will ensure that this matter is investigated. Please accept my apologies. Mark Rollins-Mann, Compliance Director.

Rated 5 out of 5 stars

Prompt inspections

Prompt inspections, knowledgeable and helpful inspectors, and always value our on site discussions.

Would thoroughly recommend Stroma

February 21, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

Great serviceWe had a straightforward application…

We had a straightforward application and they handled it in a straightforward manner. Couldn't ask for more really totally seamless.

January 27, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

Rated 5 out of 5 stars

I have had an opportunity to use the…

I have had an opportunity to use the services of Storma Building Control Ltd for my project and what an amazing experience. My project was handled by Harveer and Jasmine and both of them have great knowledge of their work and were very supportive throughout. The whole process went very smoothly because they were approachable and were providing suggestions where needed.
I will highly recommend this team to my clients and friends.

February 25, 2025
Unprompted review
Stroma Building Control Ltd logo

Reply from Stroma Building Control Ltd

Thank you, for taking the time to leave a review. We appreciate your feedback.

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